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How to message with us in the My Telstra app

With the new My Telstra app, you can access a range of support options for those times that you might need some help with your Telstra account and services. 


In this article, we’ll look at how to message with us within the app, but you can also:



How to message with us in the My Telstra app

You can now message with us directly through the My Telstra app.

Just like chatting to a friend, messaging with us works around your schedule. You can close the app and continue your conversation with us when it suits you.


Begin a conversation with us, or continue an existing one, using the blue messaging icon in the Get help tab of the My Telstra app.




Depending on your device and app settings, you may be prompted to turn on notifications before you message us for the first time. This way, you’ll be notified when we send you a new message.


Once your settings are good to go, you can now send us a message! We’ll chat with you on your schedule, so feel free to leave the My Telstra app, and come back at a time that suits you.


Want to get in touch with us via message? Download the My Telstra app >

Version history
Revision #:
8 of 8
Last update:
May 2020
Updated by:

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