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Bigfish2588
Level 1: Cadet

I have received an SMS message telling me that interference is affecting my modem.  Clicking the link tries to open the Telstra mobile app on my phone, which is not a lot of use as I am with Optus as Telstra mobile network reception is non existant w ...

darylive
Level 1: Cadet

Contrary to the advice given here there is no 'Password' option in the personal details section;
Only email address and phone numbers. 

The only option Telstra offers is to send an email which is useless if you cannot sign into email. 

Jules2407
Level 1: Cadet

I purchased 2 Hisense TVs that I cannot connect to my wifi network, I can see the neighbours network and connect to my phone and use ethernet from my modem to connect to the internet but I cant see my network on the TV. I have tried to restart modem ...

SD268
Level 1: Cadet

I’m trying to connect my modem to my router so that I’ll be using my router for wifi and Ethernet purposes I’ve tried putting the modem in bridge mode i have the LAN port on the modem and WAN port of my router connected I’ve got it set up I’ve got it ...

TruroMurders
Level 1: Cadet

Amazing!Last night (27 October 2021) I came home to discover a flashing blue Mobile Signal light on my Telstra 5G Home Modem, and of course no connection.I tried the usual tricks of resetting my modem, then went online via the My Telstra App on my ph ...

Campdavid
Level 1: Cadet

I have been using this modem for a few years, prior to that Telstra Gateway Frontier. Recently I have logged in to my Modem/Router (SMART MODEM GEN2) and checked the "Device Tab" under the Home menu to find out one of the Access Point (Unifi- AC-LR) ...

stolk61
Level 2: Rookie

I received a new Gen2 modem (DJA0231) and installed OK, except for the Mobile 4G sim backup.  Mobile is Enabled but the service is Disabled.When looking at the Mobile settings for the SIM, there is a Pin Protection set which requires PIN Code to enab ...

MillersDale
Level 1: Cadet

I currently have Telstra internet connection via cable (HFC).  The NBN is now available and I need to transfer before we are cut off next year.  Telstra advises that NBN is available via FTTC at our address.I had seen information (videos etc) showing ...

Firepac
Level 2: Rookie

I have a new Smart Modem Gen 2 DJA0231TLS, which I have successfully set up and is working perfectly. I did change the supplied wifi network name and password to the old one and everything works.When I try to set up the Telstra Smart wifi Booster Gen ...

Jaspersmate
Level 1: Cadet

Emails that were previously sent to my Bigpond account used to be redirected to my Hotmail account. This is no longer happening and now I cannot access any emails in my Bigpond account either? What is happening?

ahsoka
Level 1: Cadet

I planning to move to point cook where a I only have the option to connect to internet via Telstra Velocity. My job solely relies on internet.  I was very surprised to see speeds plans 50/10 on FTTP.I have seen max NBN on FTTC is 100MbpsI have seen O ...

Jayvid
Level 1: Cadet

We run a small business that sends out confirmation emails to customers. Bigpond is rejecting the Gmail I.P address. How do we resolve this issue?The response from the remote server was:550 5.7.1 Connection refused from 209.85.167.43. IB110

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

SnapperHead69
Level 1: Cadet

I know there is a previous post regarding this, as I've tried all the suggested fix's..... but it ain't fixed. Haven't had this problem before. All devices are still connected and working fine. Nothing in my network config has changed..... LH1000 jus ...

Colsh
Level 1: Cadet

I have recently encountered a problems with Telstra rejecting outgoing messages that contain only an embedded image as spam. I have been able to do this successfully in the past. Messages are composed on Outlook for Microsoft 365 a=on a desktop compu ...

Leadee
Level 1: Cadet

I feel like my mobile broadband on my 4GX device is progressively getting worse, and I've contacted telstra many times - you know the drill turn it off and on again, yea ok cue scene in 'The It Crowd'. When I first got the 4GX mobile broadband was ge ...

Johnny63
Level 1: Cadet

My emails are being returned undelivered due to 'Suspected spam. OB703 What is it and what can i do about it?

Rstewart
Level 2: Rookie

Hi just a week ago my bigpond.net.au email stopped syncing between my Windows 10 laptop, my Ipad pro and my Iphone 12. Everything has been working perfectly before this, I havent changed any passwords or changed any settings or anything like that. No ...

uanmi21
Level 1: Cadet

New FTTC connection yesterday, connected the modem, fired it up, logged in and checked it out. I can see WAN IP, etc. All looks good. I can ping and traceroute to several locations on the Internet, but web browsing, onedrive, etc. don't connect. chec ...

jaseee96
Level 1: Cadet

Hi All, Hoping someone might be able to shed some light on the matter. So I am about to move into a place upstairs. I rent currently, The landlords will not pay for a line to run into the unit upstairs & I'm not going to pay for it either and current ...

Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

boob1
Level 3: Gumshoe

Access to my NBN broadband (cable) recently started to slow down eventually stopping altogether. After several hours messaging Telstra help, they realized that there was a problem at their end.  This was fixed but at the same time that the NBN speed ...

BarryDunne
Level 1: Cadet

gives this in the diagnostic message... Diagnostic-Code: smtp; 550 5.7.1 Connection refused from 209.85.210.51. IB110 Any ideas ?

AS533
Level 1: Cadet

“I can't seem to be able to edit names of connected devices showing in my WIFI or wired list. I'd like to clean them up and either: *  rename them (so I can easily identify them)*  remove them altogether*  fill in missing info in the 'Hostnames' colu ...

Jj1471
Level 1: Cadet

Hi we have had our internet down for 5 days. The technician came around and fixed a cable but said our modem is broken. We went to the store they didn’t have appointments. Told to call a number. The phone message suggested the app. The app told me to ...

stolk61
Level 2: Rookie

I received a new Gen2 modem (DJA0231) and installed OK, except for the Mobile 4G sim backup.  Mobile is Enabled but the service is Disabled.When looking at the Mobile settings for the SIM, there is a Pin Protection set which requires PIN Code to enab ...

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

jaseee96
Level 1: Cadet

Hi All, Hoping someone might be able to shed some light on the matter. So I am about to move into a place upstairs. I rent currently, The landlords will not pay for a line to run into the unit upstairs & I'm not going to pay for it either and current ...

Calan
Level 1: Cadet

Hi, I have Telstra premium speed internet (hybrid fibre / coaxial) and am getting speeds in line with those promised by the package. Video streaming (Netflix, Stan, Foxtel) is working well, but internet browsing performance is very poor on all device ...

Quindownunder
Level 1: Cadet

If my LH1000 switches to backup 4g is it consuming my home broadband data usage or my mobile service data usage.

GetThePicture
Level 1: Cadet

Hi there. I have successfully connected up a USB stick to the port on my Broadband modem and have enable remote access via Services->Remote Web Access. However because of the modern browsers forcing all sites to have "SSL" certificates I can't access ...

Paang
Level 2: Rookie

Hello, I just join Telstra NBN using "Telstra Smart Modem Gen 2", which is working both cable and Wifi.However I want to use my NETGEAR Orbi RBK23 onto it to increase the coverage. Can anyone advise how to connect my Orbi RBK23 to the existing system ...

PeterZourkas
Level 2: Rookie

Hello,My broadband connection (via ethernet cable) is intermittently not working when I start my PC. The wireless connection works well but I have found that I need to unplug and re-plug my ethernet cable across the different LAN ports several times ...

Snowie6
Level 3: Gumshoe

Perhaps a poor title, but I am not sure how else to describe it. We have a Telstra Smart Modem 2 (Arcadyan, LH1000, firmware 0.15.16r) and for the last few weeks when you open up an internet page it sits there and says something like this:      This ...

MarcusX
Level 2: Rookie

Hi Guys, I have recently purchased a Firewalla Blue plus. when I connected it to my home network, the Firewalla app does not see the Firewalla device. I have tried with DHCP and also disabling DHCP on the router in case there are compatibility issues ...

sohohome
Level 2: Rookie

Hi Support,Could you please help me here:The 2.4G wifi is not working recently. Here is my troubleshooting:1. Rebooted the Modem several times.2. Reset the Modem to factory default.3. Tried to turn off Band Steering, but only the 5G ssid is there, no ...

Miacat
Level 1: Cadet

Am I able to create a second email account. All the instructions I've found are old  suggest you can but there is no option to Add a new account. 

GeoKap
Level 1: Cadet

I am looking at adding a Wifi Extender to me Gen 2 Router. The Gen 2 extender has an ethernet port on the back. Is it possible to connect a device such as a TV/media etc to the ethernet port of the wifi extender?

ICK318
Level 1: Cadet

on line mytelstra account does not seem to allow me to add an extra e-mail address. It only acknowledges my primary address and how to delete an address not add one?

tomlab
Level 1: Cadet

can someone please check this please Billing Account reference number: 2000*********Hi TOMMY,Just letting you know we've applied a credit to your account for the amount of $* on 24/09/2021 11:38:18 AM.This has not happened yet !

alex2020
Level 3: Gumshoe

hellowhen i log in the telstra air from my laptop.it doesnt work.ERR_CONNECTION_REFUSEDI tried other computers but it still didn’t work. both my mobile phone and ipd can log in well and good in the Internet, when the laptop logs in, it pops up the lo ...

Larradin
Level 2: Rookie

My telstra smart modem Gen2 with voice backup must be hiding its network security key under a pseudonym. Where the h is the network security key?

El1912
Level 1: Cadet

We have been connected to the NBN but we can’t get an free to air channels. Our builders have told us we need an aerial but they didn’t install one, Telstra support don’t understand what I’m talking about, and a TV Antenna company told us we don’t ne ...

Stuwat
Level 1: Cadet

Product VendorArcadyanProduct NameLH1000Boot Version1.0.38-116.118Firmware Version0.15.16rHardware Version01I have attempted to setup dynamic dns I setup an account on FREEDNS (freedns.afraid.org) Service name :  FREEDNS (selected from drop down)Doma ...

bullockornis
Level 6: Bloodhound

I recently had a fairly shocking experience with Telstra online 'help' - four hours (sic) interacting with them to no avail whatever.  On the 'chat' thing.  I'm fairly certain I was just being played with.  They cut it off so's I couldn't get the nor ...

dawzy
Level 2: Rookie

Hi All, Over the last week I have been experiencing upstream packet loss across a couple of online games (of that I can see), both Fortnite & PUBG are the only examples where I have both had problems and seen it during actual gameplay. I'd normally s ...

fg
Level 3: Gumshoe

Hi All, I currently have a cable connection (coax cable) and my current speed on the is 110Mbps. The connection has been great and stable for years.My question - is the cable connection going to be redundant after the cut off date for my area (nov 20 ...

Trog_Hater
Level 1: Cadet

I have a Netgear Telstra Gateway Max (C6300BD-1TLAUS) and am migrating onto the NBN, I am staying with Telstra and the NBN hardware arrived this morning but I don't have a smart modem and I want to connect a landline. I tried the chatnow thing but th ...

Pablo77
Level 3: Gumshoe

this outage has gotta be some kind of prank gameshow. I keep waiting for the big reveal and  streamers to come down for a week. I’ve been with Telstra now for around a decade, super loyal, extremely patient, very non-confrontational plus too lazy to ...

BC210
Level 2: Rookie

Hi there,1. I would like to use a Linksys WRT3200 ACM MU-MIMO Router, so as to be able to configure a VPN client on my home network within the router.I presently have the Telstra Smart Gen2 which doesn't support VPN set-up ..... Is there a way I can ...

TruroMurders
Level 1: Cadet

Amazing!Last night (27 October 2021) I came home to discover a flashing blue Mobile Signal light on my Telstra 5G Home Modem, and of course no connection.I tried the usual tricks of resetting my modem, then went online via the My Telstra App on my ph ...

alex2020
Level 3: Gumshoe

1 Two networks, one is connected to telstra air ,Another mobile hotspot (or use data cable) 2 Use Firefox, other browsers not work 3 This page appears, disconnect the mobile hotspot  4 success  If you cannot open the login page, try to prioritize the ...

MJMillard-51050
Level 4: Private Eye

Does your Router re-boot when the signal strength becomes low (RS-SINR < 0)?When your Router re-boots is the Router's Global IPv6 address missing?When your Router re-boots does your Router have DNS access?When your Router re-boots is the Router's IPv ...

Smithchip520
Level 1: Cadet

Hi guys,I am experiencing increased latency to oversea servers for online game. Could you please let me know where I could get support for this and are you having similar latency to this server as well? (137.221.105.2) I used to get 165ms pings but s ...

Smithchip520
Level 1: Cadet

Hi all, I recently joined Telstra NBN, churned from ABB. For the first couple of day joining Telstra my ping to WOW usa server was consistent and good, at around 166-170ms. However since last Friday I have noticed my ping to go above 240ms consistent ...

louisjvn
Level 1: Cadet

Hi, anyone having issues or been able to solve the Netgear MR5100 Broadband Disconnected issues? I have had 2 Netgear M5 (MR5100) modems just stop working in the past 2 months. Both of them work fine the first couple of days and then when you power t ...

markus3032
Level 1: Cadet

Millions of home Wi-Fi routers are under attack by botnet malware, just a week after a researcher put up a blog post showing how to exploit a vulnerability in the routers' firmware.The problem is that at least 36 other models of routers distributed b ...

Auscaz
Level 4: Private Eye
pommyStu
Level 1: Cadet

Our business upgraded to NBN 3-4  years ago - after finally finding us a static IP address we have had terribly unreliable access to our network remotely via the Telstra supplied V7610 Netgear modem.  Current software is V2.2.2.6A which is most curre ...

AdamR1
Level 1: Cadet

GreetingsI have Telstra Broadband cable. I know what the total GB is for the month, butI need to check the details of my broadband usage (day by day).Telstra directed me to the CUSTDATA page.I cannot get this using the CUSTDATA page since I do not ha ...

MrDude2
Level 1: Cadet

I just cant go through the process of dealing with Telstra phone staff anymore. All i wanted was to move my NBN from one location to another. My current NBN is FTTN and the site moving to had a working FTTN connection with the previous owner. I used ...

booboo76er
Level 1: Cadet

Sorry, a system error has occurred and we can't process your request at this time. Please try again later.

benjmaindbanks
Level 1: Cadet

Hello, I have Teltonika RUT955 (current firmware) which registers on the network, gets an IP address but I am unable to access the net.  I have tried auto APN and manually setting the APN and regardless of settings no connection.  Any thoughts would ...

4ppu
Level 1: Cadet

I'm having issues with my Router, in recent I have performed a password change in bigpond. I didn't realise, I'm required to update the password in mygateway. In prior this there was issue, I was unable to access MS Teams, Skype and Webstore of Chrom ...

Jock74
Level 2: Rookie

As an ex Telstra Field Service Group manager I find the current service levels unbelievable. Last Thursday morning we received a text saying our smart modem had cut over to 4G because of an outage. That evening we received another text saying it was ...

Timmahh
Level 2: Rookie

Lost internet/NBN last week......logged onto Telstra site.....did the self diagnose thing....can back with line fault....put in a job appointment time....got re-scheduled to today.....NBN service guy was great....thoroughly knew his job and job was s ...

mingle
Level 2: Rookie

There have been a number of threads over the years about the URL Filtering on the Arcadyan LH1000 modem not working. It's now June 2021, the modem firmware is 0.14.12r and (unbelievably) it STILL doesn't work. What the hell is going on? How hard is i ...

Anonman
Level 1: Cadet

Hi all.I'm on HFC NBN using the Arcadian Gen 2 router with VoIP. I have received a Google nest wifi to improve my coverage at home. How do I set up the nest wifi with the smart modem to still use VoIP? Thanks in advance. 

Rivi1
Level 1: Cadet

I am trying to set up time restrictions on our home internet and am following the instructions provided by Telstra. However, when I reach the Telstra Broadband Protect page, I receive the message ' We couldn't process your request because of a networ ...

PKW1
Level 1: Cadet

This error message appeared on an outgoing email I sent from my Outlook account on my laptop today.The complete message is:"The following recipient(s) cannot be reached:  [Name of Addressee] on 02/06/2021 2.12PM550 5.7.1 5FE6CF5920B7B9F2 Message cont ...

lmstearn
Level 6: Bloodhound

Product Name Technicolor DJA0231 Software Version 18.1.c Firmware Version 18.1.c.0585-MR7.1-RA Hardware Version VCNT-ANot much changed with the modem settings other than a port forward and the addition of a static IP lease, soon to expire.Clicked the ...

InfotechMe
Level 1: Cadet

Resolved - bigpnd sorted their issues Hi Im an I.T Tech and i have been having multiple customers since monday not being able to receive emails primarily on computers. sending works but outlook cannot connect to the imap.telstra.com email server, iss ...

Rx2
Level 1: Cadet

Can anyone enlighten me as to why, when I have recharged by 180MB, my gateway only shows 60MB credit available?

Bloggs2
Level 1: Cadet

Hi everyone, I have a NAS server with VPN (OPenVPN) using Port 443, and suddenly that Port appears blocked by Telstra.  I also tried Port 442, same issue.  Can anyone advise a safe port number to use on Router, server and VPN config that Telstra will ...

Aelanth
Level 1: Cadet

Hi, I'm currently with the Premium Speed which is 100/17, but my upload is limited at 6Mbps while my download speed is hitting the required speed. I have tested with different routers, and it seems like it's not a router problem too. Anyone know how ...

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