Entertainment

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
teki
Level 2: Rookie

9Now on the Telstra TV is playing West Australia time zone programs I’ve deleted the app and reinstalled the app reset the tv box store box and it still is on WA prgrams.  channel 7 on all the rest the channels are on Vic what’s the problem to solve ...

Julzey
Level 3: Gumshoe

My Telstra TV 4700TL is displaying DST for QLD when QLD does not observe DST. I’ve tried to reset my Telstra box and restarted but no change I cannot manually change the time only the time zone

ARobKermit
Level 3: Gumshoe

I just tried optimiser for the second time as I understand that both the modem software and game optimiser software have been updated. It does seem quite slow although my bigger issue is it just doesn't work with Safari (works with Chrome)Modem softw ...

anneabell
Level 5: Eagle Eye

Anyone else had issues applying for the telstra care package? I applied but have not received the voucher codes. I've checked my emails,and spam folders but nothing.  Even though got a message saying it went though..  I contacted support who'd advise ...

gra123
Level 1: Cadet

How do I replace my Foxtel IQ4 remote control, some of the buttons on my existing control don't work

So to cancel the account, need to call , i call, get told you can do everything online....:smacks head" Yes I had foxtel GO/Now in 2016...wsa thinking of going back to this premium service....up can i give my Net Promoter Score now??

Dans-bill
Level 1: Cadet

Someone is buying and renting movies on my telstra box office account. I am getting charged but they do not appear on my library or transaction list. I rang about this when it started and after 40 minutes on hold the gentleman said, no it is not show ...

Bmw69
Level 1: Cadet

Won’t play back

Redy2canx
Level 1: Cadet

NOT HAPPY. I keep on getting a playback error, F1072. Nothing is fixing it  & it's been like this for the last 4 day. I pay lot of money to have platinum package. I been with you for over 11 years. I expect better service. Please fix this

Raysgirl
Level 1: Cadet

Over the past three days - my onscreen TV guide has deteriorated, and is now completely empty. 
First change was tv channel changed to a radio station (in the background), after hitting TV Guide on the remote. 
Then there was less information on each c ...

Thursday2007
Level 1: Cadet

Hi can one sign up to kayo for one month via Telstra and then cancel after one month if no good?

Sonny11
Level 1: Cadet

The remote for our Foxtel IQ main box isn’t working the blue light keeps flashing and it doesn’t change channels etc can you please send me a replacement 

Matt031
Level 1: Cadet

My on demand is showing any programs 

Soumya1
Level 1: Cadet

Which plan of Netflix is provided when someone subscribers to Netflix via Telstra for $10.99is it basic, standard or premium?

StrayCox
Level 1: Cadet

Hi Given this announcement and that delivery of this product is happening as of today from Foxtel to its customers - when would we be eligible to migrate to the IQ5 from IQ2 / IQ3 ?

Rich83
Level 1: Cadet

Onordeeed a new IQ 4 box over 4 weeks ago and it’s hasn’t arrived? It said it would take less than a week. I don’t have any tracking information to chase this up.

GreatAunty
Level 1: Cadet

I have received an email from Telstra that the game pass included with the xbox I got, is expiring and to start a stand alone game pass within 7 days to avoid expiration.This was a gift for my niece, and she set everything up for herself, but I pay f ...

anneabell
Level 5: Eagle Eye

Every night I power on my IQ3 and all my recordings in my library is missing or I get no picture on TV to fix  I have to power of the box from power to reset the box then my library comes back. Anyone else having this problem? I Telephoned FOXTEL and ...

Lintonbauer
Level 1: Cadet

Why can’t I get the Paramount+ app to work on my Telstra Tv3 box, I have an account and it goes to the signin page but once signed in it crash’s the app and every time I try reopen it starts to load then exits back out to the app list again. I have t ...

Marrick65
Level 1: Cadet

We have had an IQ4 box since it came out and it’s on a satellite connection and wired NBN internet connection. At certain times of the day we lose picture but the sound stays on. Thus occurs mainly in the afternoon or evening and the only way to rese ...

Liza71
Level 3: Gumshoe

I have always been able to just add any purchase or rentals to my account. And today it' asking to link a new payment method.  Searched where to do this with no luck. Anyone have any suggestions?  Noticed on the forums that others have posted as far ...

Grantysax
Level 1: Cadet

We have temporarily moved out of our house to renovate and moved our account to a second location where we are renting. 
The house being renovated has cable for Foxtel but I understand satellite is available for the location.
Should we get a technician ...

Me5593
Level 1: Cadet

IQ5

Hi,i want to upgrade my iq2, to iq5.  Call Telstra and they told me that i would have to wait for an email advising me it can be upgraded - so ok no problem.  I was going past a Telstra shop and dropped in, they gave me a number to call, it turns out ...

teki
Level 2: Rookie

9Now on the Telstra TV is playing West Australia time zone programs I’ve deleted the app and reinstalled the app reset the tv box store box and it still is on WA prgrams.  channel 7 on all the rest the channels are on Vic what’s the problem to solve ...

Dans-bill
Level 1: Cadet

Someone is buying and renting movies on my telstra box office account. I am getting charged but they do not appear on my library or transaction list. I rang about this when it started and after 40 minutes on hold the gentleman said, no it is not show ...

StrayCox
Level 1: Cadet

Hi Given this announcement and that delivery of this product is happening as of today from Foxtel to its customers - when would we be eligible to migrate to the IQ5 from IQ2 / IQ3 ?

Marrick65
Level 1: Cadet

We have had an IQ4 box since it came out and it’s on a satellite connection and wired NBN internet connection. At certain times of the day we lose picture but the sound stays on. Thus occurs mainly in the afternoon or evening and the only way to rese ...

Grantysax
Level 1: Cadet

We have temporarily moved out of our house to renovate and moved our account to a second location where we are renting. 
The house being renovated has cable for Foxtel but I understand satellite is available for the location.
Should we get a technician ...

Michael-1234567
Level 5: Eagle Eye

 Plenty of posts over the last year show this is a common problem, but all the help comments just sat do a factory reset. Nobody posted a solution. When will the issue be acknowledged and a bugfix get released? https://crowdsupport.telstra.com.au/t5/ ...

Plum3
Level 1: Cadet

I am in Queeensland & onQueenslandtime. How do I reset for Daylight saving

gfk
Level 6: Bloodhound

Hi everyone.  After an interesting discussion with Foxtel, I thought I'd see whether someone in this community could please help me confirm a fault.  I have found that all ten episodes of Highway Patrol series 4 have only left-channel stereo.  The ri ...

Bullseye1
Level 1: Cadet

I am new to Telstra TV and after setting up the device satisfactorily find that the remote power, volume control and mute buttons don't work. After checking the set up process, the local Telstra shop relevant CS consultant is unable to suggest a caus ...

tom15
Level 1: Cadet

Hi just wanted to know why this isn’t available on the ultrafast plan. Thanks

canteloupe
Level 2: Rookie

Hi, I placed an order for an Xbox Series X at the start of July. The email I was sent after the order went through said the delivery date would be the 9th of July, which I thought a bit far-fetched, as I was told by the sales person the ETA was more ...

Kimba1951
Level 1: Cadet

What number do I call to get an up grade on my IQ box I am with Telstra 

Chookgirl
Level 1: Cadet

National geographic channel will not load. I have the entertainment package with sport. I can get some channels but I want to watch this one

Ernie22
Level 1: Cadet

Hi Team, my Foxtel is not receiving these Channels on either box ( they are old ). The TV Antenna is all good but these channels (which dropped out around two weeks ago and then suddenly came back)  are no longer accessible through either box. My tel ...

Steve125
Level 1: Cadet

I have Foxtel through Telstra. I CAN watch foxtel on my smart TV. I CAN watch Foxtel GO on my tablet and desktop PC. I recently got a Telstra TV box. I CANNOT login to Foxtel Now. Is it a separate service? Do I need another account? Do i need to pay ...

yrrag
Level 2: Rookie

Telstra TV keeps dropping out and returning to home page, am wired from modem to telstra TV. modem appears to be working ok. model 4700TL-Telstra TV, modem DJA0230

Suzyq123
Level 2: Rookie

I have 1 free movie rental offer from Telstra TV box office but when I click redeem offer it's asking me for a code, but I can't see any code anywhere

Mazza1503
Level 1: Cadet

Where can I buy a new Remote for my foxtel 

Trentmelb
Level 6: Bloodhound

I've seen a lot of comments about Telstra TV customers being disappointed by the fact that we are unable to access Disney Plus.  But has Telstra officially commented on whether they will doing anything to get Disney Plus on our Telstra TV??

ARobKermit
Level 3: Gumshoe

Any progress on needing to disable Qos to get zoom to work (given Sydney lockdown this must be getting a little notice)I have read the other threads and this seems be the only solution.I just got Game optimised running on Sunday so trying to work thr ...

daveash
Level 2: Rookie

I have been a foxtel customer for 22 years and some parts of the dish need replacing.

equine
Level 1: Cadet

telstra tv device ROK 4200x will can not connect to modem and oppo phone will not connect both units say they can't find Telstra395C73 signal

Dazzb123
Level 3: Gumshoe

I have not used the telstra tv app on my Samsung galaxy note for 5-6 weeks. And i cannot connect to either of my Telstra TV's usual check devices are on. This has been done and I can ping them from my phone on the same wifi network. I even re install ...

David07
Level 1: Cadet

Would be good if more than one tuner is made available for recording more than one FTA channel at the same time

X31
Level 1: Cadet

Problem - IQ3 through HFC unable to show any channels (no programme information...). IQ3 slow to respond to remote, clicking heard at IQ3. Phone support for several hours yesterday supposedly did a forced software download but did not resolve problem ...

Telstra Products & Services Team VeeH
Telstra Products & Services Team

Hi There,    You've flagged you need help with this promotion.    Please describe your issue here and we will look into it for you. 

Thanks, Telstra Game Optimiser Team. 

Adnilsnave
Level 2: Rookie

I have been trying to redeem an offer for 1 month free Foxtel Now subscription trial but when i press redeem it just says something went wrong on our(Telstras) end. I have been trying for days as I saw it ends June30th 2021 and am concerned I will no ...

Matt19731976
Level 1: Cadet

Hi I was watching swat season 4 now it’s not there why not?

Lizhalley10
Level 1: Cadet

Just wondering if you can help me fix this warning

Feredi
Level 1: Cadet

Hi all,I have received the Xbox series x all access bundle from Telstra. I have difficulties in activating the game pass subscription...as I saw no 'claim it' option during the initial setup. I have checked Setting>account but no "Include in this box ...

eightace
Level 1: Cadet

I changed TV sets and now the vol/mute buttons on the remote don't work (all other remote functions do work). I tried the enhanced remote set-up and it said it was IN USE and I run the sound test etc. and it said all good, but nope. I contacted Telst ...

MissMorgs
Level 1: Cadet

How do I remove channels from Telstra TV live TV feature? I have 6 of the same ABC channels, and many radio channels. I'd like to just have one of each channel. 

Twistah
Level 1: Cadet

I honestly can't believe the customer service I've been receiving. I haven't been able to redeem my gamepass subscription since i got the console in November 2020, every time I get in contact with telstra they say that they are working on resolving i ...

Geepster500
Level 1: Cadet

Hi.I have a Telstra TV box which used to work fine.Last week it performed an update.Now, following this update, the white light on the box does not go out.Why is this?

Kiwiflatwhite
Level 2: Rookie

Ive been through quite an experience after receiving what many have with the IQ2 email from Telstra advising you have to move to IQ4 satellite. Well after an endless amount of back and forth the IQ4 and Sat is finally installed but with one problem t ...

Jeathers
Level 1: Cadet

The History Hit App have advised they are now available on Roku but it doesn’t appear on the device as an available App. Has anyone who subscribes to History Hit been successful?

angeljack
Level 1: Cadet

I rang telstra today and changed from old entertainment and drama pack to movies, foxtel plus and Netflix. When should I see the change in foxtel?

melissam78
Level 1: Cadet

i just got an email for free 3 months of binge, i joined up again cause of the HBO max stuff. well went to redeem it and it said i already redeemed one in the past. how is this fair, why send me an email i can get one and get me excited just for me n ...

Gh24
Level 1: Cadet
Dieselrose
Level 2: Rookie

Hi! So I turned on my Series X for the first time in a week only to find out the console is non-responsive. The Xbox symbol lights up, it makes the power up noise, but it does nothing else. The wireless control doesn’t connect, my 4K tv says no conso ...

Traco1
Level 2: Rookie

I have Foxtel from Telstra using cable with an IQ2 box. Just bought a smart TV which includes the Foxtel app, so I signed up to Foxtel Now from Telstra's free 1 month offer so I can start streaming content from the internet and eventually ditch the c ...

JSR78
Level 3: Gumshoe

I currently have IQ2 and have been told I cannot upgrade to IQ3 anymore and need to upgrade to IQ4 and have satellite installed. I have read IQ4 on satellite is not as stable as IQ2 on HFC. Can anyone explain why this is so and what are your experien ...

Colin48
Level 1: Cadet

I no longer use the Foxtel magazine but can't work out how to cancel it.

Wambisurf
Level 1: Cadet

Switch Netflix payment to Telstra billI used to have this however has dropped off!!I have signed up to Netflix with a credit card for payment. Is there a way of transferring this to “pay via my telstra bill” without cancelling and starting a new Netf ...

JohnnyGGG
Level 1: Cadet

I have a tv2 and a tv3, both had a resent update to version 9.3.0 build 8019 and neither will now enter a sleep state after 4 hours of non use even though the power saving setting is set. Does anyone else have this issue?

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit