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Mobile Phone Scams

How do you protect myself against Mobile Phone scams?
As smartphones become a primary way for Australians to access the internet, cyber-crime syndicates are turning their attention to mobile fraud -- including through scam calls and SMS. Telstra is encouraging mobile users to be alert to attempts by scammers to defraud them of money or to trick them into disclosing personal information.
Common phone scams:
  • Calls from people impersonating representatives from well-known government departments and private companies
  • Callers advising that the person's computer is infected with a virus and requesting credit card details to fix the problem
  • Calls seeking bank details in order to process a bank fee refund or tax refund
  • Calls offering to place a number on the Do Not Call Register for a fee
Tips to avoid phone scams:
  • If you receive a phone call out of the blue, always ask for the name of the person you are speaking to and who they represent
  • If you're not sure that the person on the other end of the phone is legitimate, then hang up and call the organisation by using their official contact details
  • Do not share your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source
  • Don't respond to text messages or missed calls that come from numbers you don't recognise
  • Be careful of phone numbers beginning with 190. These are charged at a premium rate and can be expensive
  • If your alarm bells are ringing or you think something's not quite right, just hang up / press delete
SMS scams:
Scam text messages are another growing trend consumers should be aware of. Some common SMS tricks include texts promising unexpected prizes that require you to send money in order to claim them, and, mysterious text messages that can cost you a lot of money if your reply to them.
Latest SMS scams:
Tips to avoid SMS scams:
  • Never call a telephone number contained in a spam SMS.
  • Look out for SMS and MMS numbers that start with 19xx. These are charged at a premium rate and can be expensive.
  • Never reply to an SMS from a number or person you can't identify.
  • Report SMS scams to the ACCC by calling 1300 795 995 or visiting the SCAMwatch website
If you (or a customer) receives a Telstra/BigPond-branded scam:
Visit Telstra's Internet and Cyber-Safety page to learn more about protecting yourself online.
Version history
Revision #:
10 of 10
Last update:
May 2017
Updated by:

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