LeeWA
Level 1: Cadet

technicolor tg797n v3 login user password

Hi, I need the user name and password  (As below) for my modem in order to setup my SIP address for VOIP, kindly assist

 

Lee

 

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5 REPLIES 5
Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: technicolor tg797n v3 login user password

Try

admin/"blank" -as in no password

admin/password

admin/admin

 

If none of those work you will have to factory reset the modem

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
LeeWA
Level 1: Cadet

Re: technicolor tg797n v3 login user password

Hi, thanks for reply, done factory reset and tired all 3 combinations but still no luck, any suggestion?

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: technicolor tg797n v3 login user password

The 797 by default does not ask for login details when you try to go to the modem configuration. If a full factory reset did notsolve the problem, it could be a faulty modem

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator
LeeWA
Level 1: Cadet

Re: technicolor tg797n v3 login user password

Hi, appreciate for your reply, I am try to login to do the SIP setting for VOIP, the default login (no password required) has no option allow to edit SIP setting. Any idea how to setup SIP address on this modem? Many thanks.

 

Lee 

Yastiandrie
Level 24: Supreme Being
Level 24: Supreme Being

Re: technicolor tg797n v3 login user password

Short answer is you can't. The modems have hard coded SIP details for telstra's VOIP over NBN and there's no facility to adjust that to anything else AFAIK
I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Helping Australians Find the Things that Matter Most with Telstra Locator

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