Due to the demand for certain Telstra Copper (PSTN) features reducing, and with most not currently available on nbn™ technologies, we have decided to exit the following features to allow for a more seamless migration to the nbn network for our nbn and non-nbn customers:
31 January 2020:
CVPN Dial Plan
20 September 2020:
Private Payphone (Inclusive of Bluephone rental and maintenance contracts)
30 November 2020:
PSTN Number Redirection
28 February 2021:
Dial up capability for SMS Access Manager
The following features are changing:
PSTN Number Redirection – Recorded Voice Announcement (RVA) Only and RVA and Connect type
Currently there are three methods to redirect voice calls; RVA Only, RVA and Connect and Immediate Redirection.
From 30 October 2020 the ‘RVA Only’ and ‘RVA and Connect’ Number Redirection types will be exited and all existing services migrated to an ‘immediate redirection’.
Dial up capability for SMS Access Manager (125107)
The dial up access method for SMS Access Manager is being exited from 28 February 2021.
To discuss alternative solutions, or for more information, please visit tel.st/smsaccess or contact your Account Executive (where applicable).
Private Payphone (customer operated payphone; inclusive of Bluephone Rental and Bluephone Maintenance contracts).
We have stopped selling this product from 1 December 2019.
We are intending on exiting the product however in light of current circumstances, we’ve decided to amend the exit timeframes for Payphone Line Complete and will update you on the revised timing as soon as we have more information.
If you want to cancel your service, you can speak to the Payphone Service Delivery Team on 1800 011 433 > Option 2.
Or email: email@example.com
Note: Alternative products do exist outside of Telstra. For more information, please web search ‘payphone suppliers Australia’ and ensure that the product(s) have relevant approvals (such as RCM or A-tick and C-tick for older hardware) and compatible with the voice line technology you choose to move to (NBN, mobile or PABX).
Why is Telstra exiting these Telstra Copper (PSTN) features?
Since the 1990s, the PSTN features have been in operation. However, the use of these PSTN features has been steadily declining as technology has changed the way we communicate. With the progressive rollout of the nbn network, the decline in demand for PSTN features has accelerated. The exiting of these features will reduce complexity across PSTN services and create a more seamless experience for customers migration to the nbn.
Will Telstra exit additional Telstra Copper (PSTN) features?
We regularly review our products and features to ensure we are providing services which benefit our customers. We will continue to do this with other PSTN features. However, we will ensure that our customers receive adequate notice should the decision be made to exit additional features.
What do I do if I currently have these services?
We will start notifying impacted customers from June 2018. Customers can continue to use these features until the exit date when these features will automatically be removed from the service.
Does Telstra contact each individual customer?
Yes, we will notify impacted customers individually starting from 3 June 2018. Please check your bill message or emails from Telstra.
Do I as a customer have to proactively call Telstra?
No, you do not have to do anything. We will remove the feature automatically, however if you have any queries please do not hesitate to contact us via the “still need help?” options.
Can I go on 24/7 live chat and ask someone to take it off or do I just do nothing?
Yes, 24/7 live chat support is available. However, we will automatically remove the features according to the exit dates mentioned above.
Still need help?
Personal and small business customers
Visit your nearest Telstra Store or call us on 132 200 from 8am to 9pm AEST and follow the prompts.
Visit your nearest Telstra Business Centre or call us on 132 253 from 7am to 7pm AEST.
Contact our Telstra Service Desk, or Customer Service Team or your Telstra Authorised Dealer.
nbn™, nbn co, and other nbn brands are trademarks of nbn co limited and used under licence.
Last updated 11 May 2020.
Was this helpful?
- Yes it was, thank you
- No, I still need help
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.