Accounts & Plans

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Gillian3
Level 1: Cadet

Is there a time limit to activate a prepaid sim ?

kellyferreira
Level 1: Cadet

I can’t work! My site is blocked, my customers can’t get onto my site to buy from me... everyday it’s down is costing me money...

My site is-
www.kferreiradesigns.com.au

It works at my sisters house (she’s with Optus) and works on my mobile (Optus also)


...

UniKitty
Level 1: Cadet

I recently (end of April) upgraded from the LG G6 with a new samsung, and returned the LG handset with all paperwork within the week.My first bill afterward included the cost of whole remaining contract (~$450), with no mention of the new phone feeli ...

Ian521
Level 1: Cadet

I want to get out of my mobile plan but want to keep my phone number.

gogofor
Level 1: Cadet

3 days ago i could monitor my credit however now it does not even acknowledge that i have an account, urgent help is required

ofiglasses
Level 1: Cadet

I have had mobile and broadband direct debit for decades with Telstra. Last 2 months have not been actioned automatically and late fees applied on both accounts. Betting it will happen again in July.  I spent more than an hour discussing with Telstra ...

Stubaz
Level 1: Cadet

I joined Telstra in January this year (2018) As part of my package a free month of Netflix was included.  I didn't use it, mainly because I already had a current account with Netflix. I informed Telstra I didn't wish to continue with Netflix because ...

Stockham
Level 1: Cadet

I don't believe that I have received a Telstra bill this month but I have received an automated message saying it is overdue. Can you please tell me how much I owe?Thanks.Pat Cavanagh

Chica405
Level 1: Cadet

I am asking on behalf of my husband. Telstra did not change my husbands address when he asked them to. He received his new phone at the new address. And a week later the phone broke. He was working away at the time and we had recently had a baby. Thi ...

WT123
Level 1: Cadet

Helllpppppp please?

I have an NBN move order that has been incomplete since the technician visited on the 13th June. I am currently overseas and the Live Chat service on a mobile device does not work and my wife is has no internet at home. Please can ...

Pacifo
Level 2: Rookie

Hey, I've just filled in the CHOWN form (Change of Ownership) to have my Business mobile number changed to a personal mobile number. I went to the store yesterday and submitted all the paperwork and picked out a plan. I got a new SIM put in my phone ...

Kneu
Level 2: Rookie

VISA DEBIT PURCHASE TELSTRA APPLI MELBOU-$4.99

Longy2
Level 1: Cadet

am going overseas for 3 1/3 months, when will my mobile number 0438 xxx xxx be quarantined, i'm on boost prepaid Any problems getting it back I am the ROU going back millenia I have had this number ever since analogue days, when a telstra employee ( ...

Mel3008
Level 1: Cadet

I can't find credit me to you

Chrissy7
Level 1: Cadet

After 3 hours talking with 3 different people to get this annoying message bank disabled on prepaid phone. It still has not been done..... So can anyone offer any other solutions? I can not access settings to do this on the phone that is using this p ...

xhei
Level 2: Rookie

Hello, I have an OneDrive account which is under 'x****@icloud.com' address. I got this OneDrive account through Telstra.    I had deleted 'x***@icloud.com' email account two weeks ago. I forgot to change the email address on the OneDrive account bef ...

Deb63
Level 2: Rookie

Hi, I'm currently on a $75 Go Mobile Swap Plan with a Samsung Galaxy S7 as the leased phone. My contract ends on December 15, 2018.Can someone please confirm that I am only able to upgrade to another phone with plan before the contract ends without i ...

KJR1975
Level 1: Cadet

I received a Suspension notice for an account I have never owned. What do I do when the Telstra lady can't give me details about the account to enable to to understand when and who set it up?

gogofor
Level 1: Cadet

3 days ago i could monitor my credit however now it does not even acknowledge that i have an account, urgent help is required

WillemHooy
Level 1: Cadet

I have been attempting to resolve an issue with a mobile phone order i placed on the 16th, which was confirmed on the 17th. It is now the 21st and i have received 0 information about the order, except hearing that the order has been 'paused' due to i ...

Rodgin
Level 1: Cadet

What can you use " Recharge Credit " ????????Its a simple question, what about a simple answer. ??

Melissas
Level 1: Cadet

Morning order (1-1559552128644) was provisioned 2 weeks before the requested date. You cancelled the current home owners connection to complete my order. I called to clarify and request the services be restored, I was advised that can’t be done. I a ...

1Roundabout2
Level 1: Cadet

Hi can handle having problems but when you get 3 phone calls saying nbn rep will be there Friday between 1 and 5 with 45min notice someone 18 or older home so take a half day of only to have not turn up and then Telstra ring to say working fine 2hrs ...

Logan88
Level 1: Cadet

So i have tried 3 times to walk into a telstra store to recontract a device, each time i couldn't be seen until at minimum the next day "need a booking"Go to book an appointment for today -- No times availabe -.- When did telstra become apple.... I'm ...

bevelhead
Level 1: Cadet

Hi, just having a rant about stuff that truly p*sses me off.Can someone please explain why there are different rates and plans for data aside from a business making money perspective. Data is data full stop. All these plans and terms and conditions a ...

easycass
Level 1: Cadet

Hi there, so I recently departed Australia after changing from a monthly plan to a long-term $70 prepaid plan. I then set unconditional call-diversion to an Australian number, but I keep my phone on so that I can receive sms text messages from my ban ...

TT1969
Level 1: Cadet

With these constant outages the apologies are good, however what about the disruption to paying customers?
I pay over a $100 per month for a extremely poor service.
The question is if someone contacts me as a thing called Customer Service is something ...

BenjiC
Level 11: Detective

After yet another Telstra outage, what rights do customers have to terminate their contracts early on account of Telstra failing to provide its service. If I don’t pay my bill I am penalised yet this goes unpunished.