Accounts & Plans

cancel
Ask a question
  • All Posts
  • Answered
  • Unanswered
impulse102
Level 1: Cadet

Hi, I keep getting billed for 'FaxStream Retry'.I've spent hours on the phone, hours on live chat, and I've been advised numerous times that the service will be cancelled.
The service never gets cancelled. I'm at my wits end after spending 12 hours on ...

aalessi
Level 1: Cadet

I've received my new phone and have a parcel to return the old one, do i need to write anything on the parcel to send it off ??

Shaun1976
Level 3: Gumshoe

3 years ago I was over charged by nearly $2000. At the time I was told there is no way that Telstra has made a mistake. My account was put in default and a black mark against my name and I had to pay the bill. My home loan was declined due to this de ...

68543
Level 1: Cadet

Is Telstra chat not working tonight

Thalish
Level 1: Cadet

If I buy a cell phone from Telstra can I close my payment dues before the  24 month period?

globalspark1
Level 1: Cadet

can i use my telstra  data overseas

Star555
Level 1: Cadet

I have required $300 deposit for pre-order iPhone 11 pro Max. Is that usual requirement ? However I didn’t get a receipt and there is no deposits info in a contract. Anyone knows how this work ?

epcmboy
Level 2: Rookie

Hi, Purchased a prepaid sim starter kit yesterday and went through the activation process via online chat as the Telstra activation site was down.  24hrs later my service still hasn't been activated, can someone please tell me if there is technical g ...

Un4
Level 1: Cadet

NBN

I ordered NBN Internet.
Order reference number is NA50291879. There are two units at 47 .The unit number are 47 and 47B. My unit number is 47B and I live in back. There are two addresses. The maill address is 47 Studio B and the utilities address is 4 ...

Damo24
Level 1: Cadet

I have recently ordered a new device & changed my plan. Living in regional SA my nearest Telstra store is nearly 500km away. My device was due for delivery nearly a week ago, but after tracking its motions there has been no activity since the day bef ...

silvergull
Level 5: Eagle Eye

G'day, My Telstra Plus Account has been closed due to Bereavement. What does Bereavement mean in this case????Have I Died?? Silvergull

EdAq
Level 2: Rookie

My connection has still not been reinstated despite an order in for the last 4 days to have the restrictions removed. I have 4 mobile plans on my account and two of those were reinstated immediately.  I have attempted to discuss the issue at great le ...

Mazzy3
Level 1: Cadet

Transfering credit 

Todis
Level 1: Cadet

My child is overseas for a year and want be using their pre-paid sim card. How do they keep their mobile number for when they return?

ftilt
Level 2: Rookie

Cannot save nicknames error message  this happens on an iPhone running current iOS 

Mij03
Level 1: Cadet

The instructions to add a service, screenshot below, don't work. I cannot locate an 'Add an Account' because the option is not displayed. Is there something I'm doing wrong?

impulse102
Level 1: Cadet

Hi, I keep getting billed for 'FaxStream Retry'.I've spent hours on the phone, hours on live chat, and I've been advised numerous times that the service will be cancelled.
The service never gets cancelled. I'm at my wits end after spending 12 hours on ...

globalspark1
Level 1: Cadet

can i use my telstra  data overseas

Garry49
Level 3: Gumshoe

I play a game on here callede Armada Tanks. The comp is broken up by Country and State, however, I keep losing my state comp and the controllers tell me it is because of my provider, Telstra. Anybody else have this problem? and if it has been fixed, ...

Wili
Level 1: Cadet

Being a member since inception of Telstra  24/7  I had built up nearly 11000 points , staying on the same prepaid plan I was forced to change my number due to harassment on the service, I didn’t know that by changing my number I would lose all my poi ...

LeslieV1
Level 1: Cadet

I receive bills for my two Telstra accounts via email each month. Both are PDF documents. One bill prints satisfactorily the other bill gives me a PDL error and wont print. It is not an Adobe problem nor is it a Fuji Xerox printer problem it is a Tel ...

Screenname17
Level 1: Cadet

I'm experiencing frequent drop outs with NBN connection. The 24x7 app has directed me to this "smart troubleshooting" tool.  The tool has identified an issue and stated it will now walk me through a series of troubleshooting steps.  However there is ...

Ciggy001
Level 1: Cadet

I had an email today about someone completing an online registration on telstra.com to access my account. Did the online chat thing and the guy said this name had access to my account etc. He said that he removed the person but I'm a bis suspicious a ...

Fay10
Level 1: Cadet
RangerBob
Level 1: Cadet

Broken link....Can't resolve the link provided.... would appear to be an internal link from the CMS..https://author.content.corp.telstra.com/res/Paperless_Paperwork/CIS_PDFs/Mobile/MOSC2123.pdf

Mango1981
Level 1: Cadet

I am unable to download the recent usage for my mobile plans for the past 2 days.  I understand there is site maintenance taking place however a timeframe of when this will be completed will be much appreciated.It is becoming quite frustrating where ...

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now