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Andy509
Level 1: Cadet

How do we deal with this?Ordered two Samsung S8 on 20/12 on line (Philippines) and told 5 working daysHadn't arrived in ten daysRang and told they were on back orderFive days later rang again and spoke to a Melbourne Telstra person  who said the orde ...

Ben61
Level 1: Cadet

Hi, I have subscribed to Telstra Broadband Protect for our Home Broadband Account however, I cannot access the settings to change them. When I log onto My Account, Broadband Protect does not appear as an Add-On and when I click on the Internet link i ...

H82W8
Level 1: Cadet

Why does it not populate the fields automatically when you go to pay a bill from the 24x7 App how are you supposed to remember all the numbers when switching pages if you haven’t got a pen to right it down? Would it not make sense for bill paying to ...

Gus3
Level 1: Cadet

I have two accounts and want to pay for them via direct debit using two different credit cards.  If I change the payment method for one it changes them both.  How can I set it up for the two different credit cards?

stanleymarsh
Level 1: Cadet

Like a lot of other people I received an offer at the end of November of a refund on my NBN because I was being charged for something that couldn't be delivered.  I duly filled out the details at  http://news.telstra.com/pub/cc?xxxxxxxx

and awaited my ...

Lyndall7775
Level 1: Cadet

How do i Change my direct debit amount, I Get an e-mail saying that the limit I had set does not cover the bill. So I want to change it. Please Help

Marija1
Level 2: Rookie

Attemped to redeem the OneDrive 200GB for free offer and I get this error: "Microsoft was unable to set up your OneDrive bonus storage at this time. This may be due to a technical glitch so please try again." Clicked the 'Try Again Button' and reciev ...

TRAB1
Level 1: Cadet

Telstra Mobile Account suddenly shows a charge of "$2.50 CSubs Subscription" Does anyone know what this is about?

Nala12
Level 1: Cadet

I have spent upwards of 3 hours on the phone to Telstra. I have tried live chat.

I wanted to change adsl to cable. Got the new modem and cable adaptor. Waited 3 business days for what I was told it would take to connect the cable.. ADSL cut off yester ...

GogzMck1
Level 1: Cadet

My Night Data is not being used and it is chewing through my other data. Ive already topped up twice this month with extras but again these have been used and the Night Data isnt touched. I work during the day so my heaviest usage is after 8pm at nig ...

Marija1
Level 2: Rookie

Attemped to redeem the OneDrive 200GB for free offer and I get this error: "Microsoft was unable to set up your OneDrive bonus storage at this time. This may be due to a technical glitch so please try again." Clicked the 'Try Again Button' and reciev ...

T68
Level 1: Cadet

Hi,I have two phones on my account which have been out of contract since end of November. They are both on $70 Go Mobile plans. We want to keep the phones for now. 2 billing periods have passed and we are still being charged the same price for the tw ...

fabo1
Level 1: Cadet

  Is Telstra going to be selling plans with LTE on the new Apple Watch 3 with our mobile plans for the iPhone 8?If so does this mean that Telstra may offer plans including phone and watch as a package?

Wilkoma
Level 1: Cadet

How do I turn off message bank  Thanks

Ozmoz
Level 9: Captain

Hi Guys, I'm on an old Telstra Pre-Paid grandfather plan called Freedom Plus ($30 recharges). Since Telstra has removed the option of using my Pre-Paid credit for google play I have been looking around to see what's available (Not just Telstra). Tels ...

Veneto
Level 2: Rookie

I wish to receive the Telstra bill only via email.

Attilio19
Level 1: Cadet

Overdue Acc of 59.00  

dylan6
Level 1: Cadet

Have tried every way I can think of to contact the technician who so kindly disconnected my line for no reason but cannot even seem to be able to speak to anyone at telstra in australia. Seems a very convenient way of sidestepping any responsibility. ...

Kita1
Level 2: Rookie

I have placed a online order to connect to a NBN service on the 28th of December and havnt heard anything about my new service.
It was the home internet entertainment I ordered.
My order number I got sent is - NA89103094.
Also can you please let me know ...

Rockin51
Level 1: Cadet

Hi I usually have my bill by now. It hasn't come through yet and isn't showing up on my account. Is ther a problem? Account number <removed for your privacy>  

Ben61
Level 1: Cadet

Hi, I have subscribed to Telstra Broadband Protect for our Home Broadband Account however, I cannot access the settings to change them. When I log onto My Account, Broadband Protect does not appear as an Add-On and when I click on the Internet link i ...

H82W8
Level 1: Cadet

Why does it not populate the fields automatically when you go to pay a bill from the 24x7 App how are you supposed to remember all the numbers when switching pages if you haven’t got a pen to right it down? Would it not make sense for bill paying to ...

Nala12
Level 1: Cadet

I have spent upwards of 3 hours on the phone to Telstra. I have tried live chat.

I wanted to change adsl to cable. Got the new modem and cable adaptor. Waited 3 business days for what I was told it would take to connect the cable.. ADSL cut off yester ...

Joan64
Level 1: Cadet

When will telsta realise that dealing with international call centres is exasperating in fact infuriating. Yesterday I made 5 calls to try and fix an account problem. No-one could help solve the problem. Eventually I insisted on speaking to the super ...

roopieau
Level 3: Gumshoe

Since signing up Mid November 2017 i've spent over 11hours on the phone trying to sort issues.  One annoying thing is that support keep asking me if I use the 24x7 app. yes I do. ahhhhhhh. how many times do I have say this.  I wish that support could ...

BrianGriffin
Level 1: Cadet

Hi there I am unable to redeem the 200 GB bonus from One Drive. After validation from Telstra and Microsoft, i get the following error. Is this a known issue and is there a solution/workaround available. Telstra Online chat was unable to help Microso ...

Rubbish3
Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

Rubbish3
Level 2: Rookie

Spent 2hours 14 minutes speaking to four different people in four different countries. All of which were useless and pathetic in their understanding of service.telstra should reconsider its overseas call centres, as the experiment has failed... these ...

tulip1
Level 1: Cadet

My December Telstra bill had a charge for $15 dollars for a premium service that I didn't subscribe to for something called 'i fortune' provided by Buongiorno Aus. I found a contact number and called them. They insisted (quite a few times) that they ...

sjbwww
Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...