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Level 1: Cadet

I need some help, my phone has been disconnected as I’ve had my step children move in with us and things have been really tough financially. Not receiving any Centrelink payment as yet.

I’ve contacted Telstra 24/7 chat and they tell me to call credit ...

Level 1: Cadet

I want to check if the email is spam or not as I don't recognise the account. If it's emailed by Telstra <>is this Telstra?thanks

Level 1: Cadet

I accidentally recharged $30 for three times on my prepaid mobile.I just wanted to recharge $30. How can I get money back?

Level 1: Cadet

When I try to Update the Telstra 24X7 App on my iPhone 5 I get the following message: "This version of Telstra 24X7 is not compatible with this device".What's this all about?

Level 2: Rookie

I keep getting told to wait for a callback from my case manager. Case manager is never in the office and is conviently on a day off. Called on a Saturday and was told case managers don’t work Saturday. However when I spoke to reception today (Monday) ...

Level 1: Cadet

Is my phone still under contract and can i change my plan

Level 1: Cadet

We have acquired a business which included the old owners mobile number / SIM.  It doesn't get many calls but we also don't want to loose any customers.  Whats the cheapest way to keep the number and forward it to either my mobile or my business part ...

Level 1: Cadet

I signed up for broadband plan in December of last year and received bills that were coming to me with $0.00. After the 3rd bill i got in touch with a support staff via chat to check my account. This support staff had a look and said he would need to ...

Level 1: Cadet

Can you cancel your nbn contract due to constant slow speeds? I'm on the 100mbps plan with the speed bump up add on and im getting under 20 mbps at best. Called telstra's hq in the Philippines and they're useless. Reset your modem is their only answe ...

Level 1: Cadet

I just want to replace my prepaid sim !

Level 1: Cadet

Allowed and blocked Activity and calls displaying 0 for Telstra mobile protect. Saying No results please try a broader field and search again

Level 4: Private Eye

Hi,In UK and lost my Telstra pre paid sim card. As soon as I arrive back in Australia next month, I plan to visit a Telstra store and ask for a new sim so I can keep my old number.Currently that sim has expired, but it shows an option to re charge on ...

Level 1: Cadet

Moving over to a new phone. Old sim doesn't have nano option. Sunday evening so can only get telstra sim from supermarket. i have options to migrate number from other providers, just won't let me do it telstra to telstra

Level 1: Cadet

Hi there, I am new to Telstra mobile, I have telstra broadband though. I am really happy with the broadband and thats the reason I choose to move to Telstra mobile. On this wednesday evening, I port my mobile from Optus to Telstra. I got confirmation ...

Level 3: Gumshoe

I just recharged my phone credit that is supposed to give me 28 days expiry but it's only given me 4?!

Has this happened to anyone else? I'm hoping it's just a glitch in the system

Level 1: Cadet

I've just checked my account and there is an email addressed linked to it which is my street name What is this?

Level 1: Cadet

how on earth can telstra run a business where there is no live chat available. There is excellent live chat with every other organisation I deal with, plus Telstra is not live chat at all as there are a number of options none of which apply to my sit ...

Level 1: Cadet

I made a payment on my telstra app, it said that i still owed the amount that i payed so i sent through another payment. how do i receive a refund for the second payment?

Level 2: Rookie

We have had a flood and Telstra will not let me freeze my account while we move out for 4 months to have our house repaired....they want to still charge us. NOT HAPPY under enough stress already with house, dont need more billsAnyone else have this p ...

Level 1: Cadet

Best 90 dollars spent in my life

Level 1: Cadet

I don't see how in their right mind telstra could think that peace of mind data in anyway compensates for getting rid of data sharing. Bring back data sharing!

Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Level 1: Cadet

Telstra is still more expensive when compared to Vodafone and Optus. We as students are also eligible for 10% discount on top of Optus and Vodafone lesser expensive plans.  Why can't Australia biggest telco afford to give 10% discount to students?  

Level 2: Rookie

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

Level 1: Cadet

HI there,  Currently I have a postpaid Telstra number A, and a prepaid Telstra number B.Is it possible to swap the numbers, so that it would become :Postpaid with number Band Prepaid with number A ? If yes, can it be done online?and any downtime? Tha ...

Level 1: Cadet

Can anyone tell me how Telstra calculates "Fair Market Value"?  I'm trying to decide whether to buy out my iPhone 7+ or sign up again for another two years.  Thanks in advance.  

Level 1: Cadet

Why did we get ripped off our plan and how come it changed so now we don't get to send any credit to the family and buy things with our recharge telstra is starting to be like the government now !! Get nowhere fast unless you give more than you can a ...

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