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OPtusLover
Level 3: Gumshoe

Over a month ago I raised some serious issues I was having with Telstra on this board. On advice of the participants on this board a TIO complaint was raised and Telstra responded in 3 days. However; The key complaint that an agent in the TIO complai ...

Level 23: Superhero cf4
Level 23: Superhero

This post has been moved to the appropriate board. Please click on the link above to find its new location.

Bill_at_telstra
Level 2: Rookie

My NBN was up for renewal, and I was looking to go elsewhere, but I really liked the idea of the smart modem. So I rang, and was offered a deal, and the confirmation emails all looked good. But the hardware, new Telstra tv and smart modem, didn't arr ...

SPARQ
Level 1: Cadet

How do i get copies of the recharge receipts from recharging online?

Kazza9
Level 2: Rookie

How do I remove caller tunes from my phone?

Flamen_Heck
Level 1: Cadet

I've been a loyal Telstra prepaid customer for 15+ years and less than a month after making the switch to a Telstra plan I get hit with bogus AirG charges to my account, NOT IMPRESSED Telstra.  Just thought I'd post this to let everyone know it's lat ...

Jumbo1
Level 2: Rookie

Hi I recently upgraded to a $99 deal which included Telstra TV. I could swear that the rep who called me said I could get some sort of freebie with Foxtel. Nothing I received explains about that. Any know anything about this?

Territory
Level 1: Cadet

Have tried to connect a new phone and internet line, have been promised numerous times Telstra will notify me to confirm this new connection. Still waiting, have tried clicking on link provided to connect me to the last person I spoke with but this f ...

Rose191
Level 1: Cadet

I have just paid my latest phone account, but would query 5 calls listed.  4 were to Angaston and I didn't get connected as I later found out the number I as calling had been temporarily disconnected. I was billed .85c for each call even though I was ...

Toby1958
Level 1: Cadet

Prepaid Long life plus-Creditme2u option taken off. Can’t transfer or accept transfer of credit. Does anyone have a solution.

Kazza9
Level 2: Rookie

How do I remove caller tunes from my phone?

Jumbo1
Level 2: Rookie

Hi I recently upgraded to a $99 deal which included Telstra TV. I could swear that the rep who called me said I could get some sort of freebie with Foxtel. Nothing I received explains about that. Any know anything about this?

hazel2
Level 1: Cadet

Hi, Ive had my number for over 15 years but because I have been overseas for a long period I changed my plan to prepaid this year.  Im still overseas but I went in to my Telstra 24/7 app today and I cant find my number showing there.  I am worried it ...

tack317
Level 1: Cadet

Is there an issue with Note 9's I have been trying to find out what is happening with my order? I talk to the chat 24/7 and get the run around and no straight answersgetting to be a bit of a joke 

Level 21: Augmented cretsiah
Level 21: Augmented

my son lost his phone, it hasnt been turned into the police, so was wondering if i could have the phone terminated from usability? and no the virtual assistant is very helpful with this matter.

DerekSimon
Level 1: Cadet

Not strictly data usage but the closest board in the list that I could see.... How are texts charged with a pre-paid account? For example, I sent a text with 174 characters (includes spaces), pure text, and it was charged as 3 lots of 29 cents.  I ha ...

Ballzy2
Level 1: Cadet

How do i backup my telstra account and restore to new sim once activated

Željko
Level 1: Cadet

At the moment I' on a $ 49/20 GB.
Just saw your add $ 49/30 GB...any chance I get an extra 10 GB to my monthly plan, as the price is still the same ($49/month)???

Thank you...

Youngy54
Level 2: Rookie

I have just noticed that when I connect to the internet & logon to Telstra webmail, using Telstra Turbo pre-paid mobile usb modem - that the data attributed & billed to my account is 2 mb sent & 13 mb downloaded - how is this so, for this one (1) act ...

Level 23: Superhero cf4
Level 23: Superhero

This post has been moved to the appropriate board. Please click on the link above to find its new location.

SPARQ
Level 1: Cadet

How do i get copies of the recharge receipts from recharging online?

Flamen_Heck
Level 1: Cadet

I've been a loyal Telstra prepaid customer for 15+ years and less than a month after making the switch to a Telstra plan I get hit with bogus AirG charges to my account, NOT IMPRESSED Telstra.  Just thought I'd post this to let everyone know it's lat ...

Rose191
Level 1: Cadet

I have just paid my latest phone account, but would query 5 calls listed.  4 were to Angaston and I didn't get connected as I later found out the number I as calling had been temporarily disconnected. I was billed .85c for each call even though I was ...

o_0
Level 18: Intelligence Chief

To recharge another persons service is very simple. Head to https://www.telstra.com.au/my-account/prepaid-recharge    you can recharge online 24x7. Just click recharge online now enter the service number and follow the prompts. Just make sure you are ...

1657
Level 1: Cadet
relliy
Level 1: Cadet

I bought a new SIM card 5 mins ago and trying to activate it but it's saying it's invalid number or it's already activated

Aa550
Level 1: Cadet
testok519
Level 2: Rookie

why cant you use the extra credit to buy a browser plus pack or at least a pay as you go option?

Kiki45
Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

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