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domwild1
Level 8: Inspector

Hi, Had the privilege of always emailed and posted bills. Great, as bad WiFi on ships or open WiFi shops are not the safest for banking, so a relative paid the posted bills and as a pensioner I did not get hit with a $15 late payment fee. Last Decemb ...

Gamaya
Level 1: Cadet

I would like to see my debits and payments history  

Butteercup
Level 1: Cadet

I am getting computor phone calls to say that my internet is going to be disconnected. I have checked my billing on my telstra account and the last bill that I paid was to be paid on the 14th january  and they said that it had been paid for.whats goi ...

rayshio
Level 2: Rookie

When I buyout the phone on my contract. Does that mean I can keep the phone? If so do I have to sign up again for another phone plan?

rayshio
Level 2: Rookie

When I buyout my phone on my contract. Does that mean I can keep the phone? If so do I have to sign up again for another phone plan?

MaartyBell
Level 1: Cadet

Hi, I'm hoping for some guidance for a seriously troubling issue. I attempted to open a loan account with a big 4 bank this week and received an immediate rejection due to a payment default on my credit report. I requested a copy of my credit report ...

halvey
Level 2: Rookie

I'm pretty sure I checked the box to attach the new service to my existing Telstra account when I purchased it online on 26/12/2018 to get the full discount, but it's listed under a new account number of its own in the Telstra 24/7 app.  I want to in ...

Dasha31
Level 1: Cadet

Hey guys I am just curious why when I log or try contact support! It always say Turn Wi-Fi off and connect to Telstra network. BUT the thing is my Wi-Fi is not on and I am already connected to the Telstra network. If anyone has some ideas about why i ...

Luv
Level 1: Cadet

Cannot enter competitions like I have been for years.
Mobile number is
<Removed for Privacy>

domwild1
Level 8: Inspector

Hi, Had the privilege of always emailed and posted bills. Great, as bad WiFi on ships or open WiFi shops are not the safest for banking, so a relative paid the posted bills and as a pensioner I did not get hit with a $15 late payment fee. Last Decemb ...

Ahhhhhh242
Level 2: Rookie

I just received two emails from a Michael Ackland, Sales & Service Executive, congratulating me on renewing my plan. I did no such thing and have no idea what they are doing with my account.  None of the help sections have any information about this ...

RLB46
Level 7: Deputy Inspector

I have never been able to access my bill via Telstra 24x 7 - ever. I am logging in on my iPad. The page just tells me it is getting my services and hangs. And does so each time I try to access my account. Not good!

ShibaPai
Level 2: Rookie

I went to check my bill this month, usually its between $199 and $203, today its $1906.45 and its due on the 27th of december and now while typing this I only just realised it says my last bill on the 06th of december which is due on the 18th of dece ...

AMC072
Level 2: Rookie

What is the $10 charge for this Australia Ultimate on my latest bill and why wasn’t I informed it was happening?

mattnorthfield
Level 1: Cadet

Hi I need to request a copy of my tax invoice summaries for bills from 2016 and 2017 financial years as the ATO is auditing me. Is it possible to get a print out summary for my plan for phone number<removed for your privacy>

Any help would be apprecia ...

TassieBob
Level 1: Cadet

Can you top up data for local use

iamrockstar
Level 1: Cadet

Hi,

I have re contracted to the unlimited + streaming bundle.
Just wondering if anyone else has and how long it took for your Telstra TV to arrive and when you finally were able to redeem your Foxtel now subscriptions. It’s been a week what should I ex ...

Diana82
Level 1: Cadet

I have a contract for another 12 months (of 2 years), after which time we will potentially be moving to a location without NBN so I don't want to sign a new 2 year contract. We currently have a 1Tb download limit that is slowed and we now have about ...

Nonna24
Level 1: Cadet

I returned my leased iPhone 7 Plus which was 18 months old when I purchased a new iPhone XS online from Telstra.  My 7 Plus had a tempered glass screen from Day 1 & was always in a case. It was in perfect condition - like brand new. I returned it fro ...

mikonoda
Level 4: Private Eye

Hi I live in NSW & my son moved to Brisbane in December 2018. He uses one of my prepaid phone. He is 23 & autistic. I have put some $20 main credit on top of his $30 usual prepaid amount so if he goes overseas to see his grandma, he can make a phone ...

Moderator Deanna
Moderator

This post has been moved to the appropriate board. Please click on the link above to find its new location.

KatieBrown
Level 11: Detective

Receiving email allegedly from Telstra (of course this is false as I don't have a direct debit) so I'm warning others who do have a direct debit set up that this email from Telstra although looking like it is for Telstra, isn't. The email goes as fol ...

AncientMike
Level 1: Cadet

AirG recently started charging me 95cents a day. I never subscribed and they never sent me any messages.
So much for industry guidelines and government regulation and Telsta's apology. I've cancelled it now, but only after getting telsta to provide th ...

Vineesh
Level 1: Cadet

Telstra is still more expensive when compared to Vodafone and Optus. We as students are also eligible for 10% discount on top of Optus and Vodafone lesser expensive plans.  Why can't Australia biggest telco afford to give 10% discount to students?  

Maude3
Level 1: Cadet

I've spent a long time with the 24x7 Chat team trying to sort out why I cant change my Secret Question - they have not been able to assist, other than to advise the name I am entering as my secret answer, is correct!  however I am still unable to Edi ...

BC33
Level 1: Cadet

HI there,  Currently I have a postpaid Telstra number A, and a prepaid Telstra number B.Is it possible to swap the numbers, so that it would become :Postpaid with number Band Prepaid with number A ? If yes, can it be done online?and any downtime? Tha ...

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