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PeterB74
Level 1: Cadet

I would like to speak to an australian as the people on the help line either can not understand or are unable to fix the problem.

katrina1234567
Level 1: Cadet

Is Telstra allowed to make modifications to a contract & add accessory items, without my signature or consent?

whatever666
Level 1: Cadet

It seems Telstra has subcontracted the call center workers Is there any point making a complaint, Why would the subcontractor tell Telstra they are doing a bad job?

RealAustralian
Level 2: Rookie

I attempted to use 24/7 after receiving a phishing email that Telstra now claim wasn't a phishing email at all.Chat couldn't help me, I called 132200 and after the usual nonsense of going through an insulting quantity of questions which don't pertain ...

Jason2626
Level 1: Cadet

Can’t not access my Telstra Plusanyone knows Support code: CNE1072??  

PapaSmurf75
Level 1: Cadet

What does this mean and how do i fix it?

TaylahD
Level 2: Rookie

need to activate 

aleth04
Level 1: Cadet

Hi,   Background history, a friend let me be part of her account as I was a newly arrived immigrant when I acquired my first plan with Telstra. Two weeks ago, I applied for a Change of Ownership (Mobile and Home Broadband) so I can have my own accoun ...

Thrawba
Level 1: Cadet

Why has my internet bill gone from $80 a month from when we signed the contract to all of a sudden $95. There is no explanation in any of the billing information as to why this occurred.

Dj44
Level 1: Cadet

I received multiple bills for a service I do not have.  Is there an email address I can send my enquiry to so that I do not need to spend hours on the phone? Thanks 

TaylahD
Level 2: Rookie

need to activate 

Harasme74
Level 1: Cadet

I am on $40 prepaid and I get free unlimited international calls- is Bali included?

quiltmaker
Level 1: Cadet

On Friday 2019-11-29 I tried to activate a new SIM. The online process went smoothly, and appeared to be successful. I received an email saying that technical problems prevent activation of my SIM. I was told to contact online chat. On Saturday 2019- ...

Poppy2599
Level 3: Gumshoe

on 25/11 i contacted telstra as i was running out of data and had used my free top ups. i was told that was ok i could get a once off free top up. i was told this had been successfully processed. at the same time i signed up to a new plan $90 unlimit ...

_Greg_
Level 1: Cadet

Hi,Our Internet & Foxtel experienced a service outage for 4 days 7 hours which was finally resolved last night. Where do I find the link to apply for a Credit for this service outage?Thanks.

Joanne3870
Level 1: Cadet

Hi All,   I was just wounding  if anyone could help me out with some information regarding Low income & pensioner discount assistance please. I have been trying to get any at all helpful information or any kind of assistance for over 12 months now bu ...

Canada
Level 1: Cadet

Telstra gave me a Bundle of $80 per month when the NBN was installed. This included all local calls and calls to standard Australian mobiles capped at $2.  I would like to understand why every month, my local calls and calls to "Non Telstra mobiles ? ...

Ron1953
Level 3: Gumshoe

My wifes mobile no longer allows her to ring 19777077 (Sunrise Cash Cow). Instead we get an automated message that this "premium service is no longer available". She has always been able to do this in the past on the same phone and same Telstra plan. ...

Awarechimp
Level 1: Cadet

Have app and ID change of direct debit details takes days unbelievable , help on app sents me to Telstra  web page which requires i log in and also tells me to download app and get Testra ID even though i have these. I made a payment online to my acc ...

whatever666
Level 1: Cadet

It seems Telstra has subcontracted the call center workers Is there any point making a complaint, Why would the subcontractor tell Telstra they are doing a bad job?

Jason2626
Level 1: Cadet

Can’t not access my Telstra Plusanyone knows Support code: CNE1072??  

monamala
Level 1: Cadet

As soon as I changed over to the NBN I cannot view my past monthly usage on my account on a Windows PC. I have spoken to the call centre and apparently they cannot either because of a glitch and/or computer fault. I honestly don't care about which li ...

sebritton67
Level 1: Cadet

When I have requested a refund of credit on my account after monthly bill paid in full it has been difficult to obtain as information given by Telstra employees has been conflicting and in some instances incorrect and in the last three months on four ...

kellie27
Level 1: Cadet

Hello,Can someone from Telstra help me please.I placed 2 orders on the 29/11 - one has been delivered and the other one has not.
24x7 support says my order no. doesn't exist.PPST377008 - was delivered on the 2/12
PPST377013 - still waiting...
Are you ab ...

FrustratedC
Level 1: Cadet

Have you ever heard of an issue where Telstra - by error - pays you a direct CREDIT each month? You haven't? That's because if Telstra is accidentally paying you, they fix it immediately. On the other hand, if Telstra has a repeating issue, they don' ...

brosalie
Level 1: Cadet

I didn't recieve a monthly $90 bill for my bundle, after speaking with a team member via phone they didn't raise any concerns as to why the bill had not been delivered to my account. I assumed this was because my service has not been working properly ...

Janet14
Level 1: Cadet

I am unable to view my Telstra bill from the link provided. The link takes me to the webpage and I can login but am then told there is an error and I cannot view the bill! In the same email is a link to contact Telstra but that too does not work. An ...

DO11
Level 1: Cadet

I receive a bill via email. I’m in the U.K.  I have credit from a closed account. Telstra won’t let me Live Chat to sort it. I’d like my money paid into my bank account. 

cheekynerd
Level 1: Cadet

Just wondering if there is any benefit to having multiple mobiles (on the same account) with Telstra anymore. Now that there is no data sharing it doesn't seem worth while. Couple this with there doesn't seem to be any financial discounts I just can' ...

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