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Level 2: Rookie

So my direct debit for this month is due Tuesday 16/7/19 and I have paid by ZIP on their app tonight which has gone through. In their confirmation email they say allow 3 days. Will telstra still direct debit me on Tuesday? (I have the $$ there but ne ...

Level 6: Bloodhound

Hi. I am currently on a $29 per month plan with Telstra for an Apple iPad WiFi and Cellular.I have approx 18 months left of this 2 year contract.My question is - Can I give this iPad to my sister who lives in Melbourne (I live in Rural Victoria) and ...

Level 1: Cadet

Help please.... I have dealt with Telstra 3 times regarding unathorised weekly charges on our credit card of $4.99, the description is SDF Australia Au, the company is Telstra and the phone number is 132200. I have not authorised these deductions fro ...

Level 1: Cadet

Why do I get this silly message - Subject: Telstra Bill - Arrival Notification - then the next day I get - Your new Telstra bill for account 2000*****7710 is attached. - Just send me the bill not all the other rubbish. Also stop telling me to go onto ...

Level 2: Rookie

I believe that Telstra is using bully tactics with their recent announced price rise for some mobile plans, 16% in my case. I see that their aim with this price rise is in to get consumers to change plans to higher cost fancy plans with facilities th ...

Level 1: Cadet

My son's ph has somehow been set up to auto recharge. I would like to turn this feature off but cannot find recharge settings in my 24x7 app. Thanks in advance

Level 1: Cadet

I need a customer service complaints email address with photo upload. 

Level 2: Rookie bill dropped from a average of 166 to roughly 101. I’d like to know what could have been deducted or taken out of my last bill. I’m confused, nothings seemingly changed but the bill, I suspect something was removed from my bill due to a cont ...

Level 1: Cadet

Now that the "plans" are not locked in for a set terms appears there are going to be regular price increases. Can Telstra please tell me what my soon to be $55 sim only plan has that Optus $40 plan doesn't?

Level 1: Cadet

When recharge pre midnight day 28 why is that day now day 1? How to avoid this overlap?

Level 1: Cadet

My son's ph has somehow been set up to auto recharge. I would like to turn this feature off but cannot find recharge settings in my 24x7 app. Thanks in advance

Level 3: Gumshoe

RE: Mobile Accelerate Casual Plan $25 a month increasing to $30 in August 2019 I received notice that my $25 a month mobile plan that includes $300 of usage (calls/texts) and 200MB of data is going up to $30 a month from August.It does not say what t ...

Level 2: Rookie

I have been emailed a doctored transcript of my messages from a conversation with Telstra platinum that failed to restore my services. Unfortunately for Roselle I screenshot everything.

Level 1: Cadet

Can someone tell me if my order is being sent and or completed correct through my app 24x7.

I have been mislead for a month now and believe I am being lied to.

Level 2: Rookie

HiI am a little confused by an Email I received from Telstra in May this year. In part, the email states;”Your plan is nbn ready, so there'll be no change to your current plan inclusions, payments, contract period or phone number.”My current ADSL2+ p ...

Level 1: Cadet

How do i buy ph credit for a friend ?

Level 1: Cadet

Recharge another prepaid ph number of my phone

Level 1: Cadet

Telstra 24X7 support could not answer this question and was advised to ask here.I can request old SMS data from [] but it says i can request data of [Outgoing call and SMS details including cell tower ...

Level 1: Cadet

I submitted a request to port my number from Optus to Telstra prepaid on 28th June but I am still waiting. and with out a phone service. Optus have already released my number and disabled my old SIM. My telstra SIM has network but I cannot make ...

Level 1: Cadet

Hi, I am living overseas, I am connected to Telstra Pre-Paid long life plus, roaming.At the moment I am connected to Message Bank, but to retrieve the messages cost me every time at least $ 5 Dollar.I like to have Voice to Text on my phone.But Telstr ...

Level 1: Cadet

Broken link....Can't resolve the link provided.... would appear to be an internal link from the CMS..

Level 1: Cadet

I am unable to download the recent usage for my mobile plans for the past 2 days.  I understand there is site maintenance taking place however a timeframe of when this will be completed will be much appreciated.It is becoming quite frustrating where ...

Level 1: Cadet

In January 2019, I compared Telstra and Optus. It was a toss up, but I went Telstra given their lease t&c I felt were better then Optus when adding "Assure" I signed up for the 24 months, on those T&CI have lost my handset. I phoned Telstra on Monday ...

Level 2: Rookie

Hi Approximately 13 months ago I signed up for the Google Pixel 2 XL $0 handset repayment on the $59 (-$10 port in credit). In my app I was given a banner to upgrade my plan and saw the $69 BYO plan (-$20 for promo credit). I checked online prior to ...

Level 1: Cadet

How can Telstra offer 24/7 support when an issue occurs that involves more than one department and one of those departments is only open during normal working hours so nothing can happen until said department is open (This has happened to me on multi ...

Level 1: Cadet

I terminated my contact one month early of a 24 month contract with a Samsung s8+ lease deal which means I now have to pay for the phone at fair market value. I have rung Telstra but they can’t seem to tell me what that figure will be.
Any idea how th ...

Level 1: Cadet

Additional email addresses when I don't have one. Avatars, earning levels etc!

Level 1: Cadet

Have contacted Telstra numerous times over the past 2 years about getting another persons account.......without success So here's an idea for Telstra//............................get yr accounts in order. The account I get is copied hereunder....get ...

Level 1: Cadet

The rules don't render on a mobile view. Instead they are stuck in a div floating way off on the right. As a result you get no indication if your password doesn't match the rules, you just can't click the call to action.

Oh and why am I not allowed pu ...

Level 1: Cadet

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