Accounts & Plans

cancel
Ask a question
  • All Posts
  • Answered
  • Unanswered
Ogean
Level 1: Cadet

Need connection for my disconnected mobile
I had lost my phone for a month now found but it's been disconnected

Hailz2327
Level 1: Cadet

Ive put all sorts of settings on our telstra a count because my 10yr old is usung the ipad etc so i wanted to protect her. BUT i have blocked things like facebook and snapchat, we cant use them on our mobile devices now... lol... how do i un-do this, ...

T68
Level 1: Cadet

Hi,I have two phones on my account which have been out of contract since end of November. They are both on $70 Go Mobile plans. We want to keep the phones for now. 2 billing periods have passed and we are still being charged the same price for the tw ...

T68
Level 1: Cadet

Hi,I have two phones on my account which have been out of contract since end of November. They are both on $70 Go Mobile plans. We want to keep the phones for now. 2 billing periods have passed and we are still being charged the same price for the tw ...

webillionaires
Level 2: Rookie

Cannot believe someone opened an Galaxy Note 8 plan on my name 2 months ago. I called Telstra because they sent me a bill for around $100. I explained to Telstra, Telstra didn't check his birthdate and opened the account. They had some weird guys nam ...

dalgorithm
Level 1: Cadet

Hi.

Just recently, when I load the Telstra 24/7 app, I see an advert for a $29 BYO 2gb plan that adds another 5gb bonus for the life plan. As my kids have a pre paid phone that gives them
2.5gb for $30, this advert seemed good value.
However - when I cl ...

ramani
Level 1: Cadet

Could you explain "Accessory Repayment Option" appearing on First Bill of new account. Never mentioned when purchasing so cannot be valid

Suzz
Level 1: Cadet

Hi GuysSince I was convinced by a sales rep to change my plan, I have been charged an ARO each month.  What service for product do I get for this monthy fee.  I have not received any noticable advantage for this or any information on what it can be u ...

Brit7
Level 1: Cadet

Hi!! I just got myphone/plan yesterday butmy telsta 24/7 app says i only have 8 days left in my cycle, shouldnt this be a month?

T68
Level 1: Cadet

Hi,I have two phones on my account which have been out of contract since end of November. They are both on $70 Go Mobile plans. We want to keep the phones for now. 2 billing periods have passed and we are still being charged the same price for the tw ...

Wilkoma
Level 1: Cadet

How do I turn off message bank  Thanks

fabo1
Level 1: Cadet

  Is Telstra going to be selling plans with LTE on the new Apple Watch 3 with our mobile plans for the iPhone 8?If so does this mean that Telstra may offer plans including phone and watch as a package?

Ozmoz
Level 9: Captain

Hi Guys, I'm on an old Telstra Pre-Paid grandfather plan called Freedom Plus ($30 recharges). Since Telstra has removed the option of using my Pre-Paid credit for google play I have been looking around to see what's available (Not just Telstra). Tels ...

Marija1
Level 2: Rookie

Attemped to redeem the OneDrive 200GB for free offer and I get this error: "Microsoft was unable to set up your OneDrive bonus storage at this time. This may be due to a technical glitch so please try again." Clicked the 'Try Again Button' and reciev ...

Veneto
Level 2: Rookie

I wish to receive the Telstra bill only via email.

Attilio19
Level 1: Cadet

Overdue Acc of 59.00  

dylan6
Level 1: Cadet

Have tried every way I can think of to contact the technician who so kindly disconnected my line for no reason but cannot even seem to be able to speak to anyone at telstra in australia. Seems a very convenient way of sidestepping any responsibility. ...

Kita1
Level 2: Rookie

I have placed a online order to connect to a NBN service on the 28th of December and havnt heard anything about my new service.
It was the home internet entertainment I ordered.
My order number I got sent is - NA89103094.
Also can you please let me know ...

Rockin51
Level 1: Cadet

Hi I usually have my bill by now. It hasn't come through yet and isn't showing up on my account. Is ther a problem? Account number <removed for your privacy>  

Hailz2327
Level 1: Cadet

Ive put all sorts of settings on our telstra a count because my 10yr old is usung the ipad etc so i wanted to protect her. BUT i have blocked things like facebook and snapchat, we cant use them on our mobile devices now... lol... how do i un-do this, ...

T68
Level 1: Cadet

Hi,I have two phones on my account which have been out of contract since end of November. They are both on $70 Go Mobile plans. We want to keep the phones for now. 2 billing periods have passed and we are still being charged the same price for the tw ...

dalgorithm
Level 1: Cadet

Hi.

Just recently, when I load the Telstra 24/7 app, I see an advert for a $29 BYO 2gb plan that adds another 5gb bonus for the life plan. As my kids have a pre paid phone that gives them
2.5gb for $30, this advert seemed good value.
However - when I cl ...

Joan64
Level 1: Cadet

When will telsta realise that dealing with international call centres is exasperating in fact infuriating. Yesterday I made 5 calls to try and fix an account problem. No-one could help solve the problem. Eventually I insisted on speaking to the super ...

roopieau
Level 2: Rookie

Since signing up Mid November 2017 i've spent over 11hours on the phone trying to sort issues.  One annoying thing is that support keep asking me if I use the 24x7 app. yes I do. ahhhhhhh. how many times do I have say this.  I wish that support could ...

BrianGriffin
Level 1: Cadet

Hi there I am unable to redeem the 200 GB bonus from One Drive. After validation from Telstra and Microsoft, i get the following error. Is this a known issue and is there a solution/workaround available. Telstra Online chat was unable to help Microso ...

Rubbish3
Level 2: Rookie

They claim to call you back, but all these customer service people do are just texting saying “have tried to contact you”.... it’s all crap, Telstra has really lost its way!!... Shame on you Telstra for letting our precious jobs go for this substanda ...

Rubbish3
Level 2: Rookie

Spent 2hours 14 minutes speaking to four different people in four different countries. All of which were useless and pathetic in their understanding of service.telstra should reconsider its overseas call centres, as the experiment has failed... these ...

tulip1
Level 1: Cadet

My December Telstra bill had a charge for $15 dollars for a premium service that I didn't subscribe to for something called 'i fortune' provided by Buongiorno Aus. I found a contact number and called them. They insisted (quite a few times) that they ...

sjbwww
Level 1: Cadet

Moving house shortly from a property with cable to one that doesn't have cable. Telstra will charge me $89 for the move of account, plus around $240 for a modem for ADSL2 service that will be approximately half as fast as my current cable service. If ...