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Bushie99
Level 2: Rookie

I have just renewed my BYO contract and have found out in the fine print that family data sharing is no longer available.  Not happy Telstra what a backward step!

KF5
Level 1: Cadet

The address in our account is recorded incorrectly, I have previously asked to this to be changed. We live in an apartment block and the details listed are for another apartment on another floor. How do I change this?

Hshok40
Level 1: Cadet

Do I need my home phone connected to keep my nbn plan?

Asmoedean
Level 1: Cadet

New customer to testra here.When I set up the app, I am using the same telstra ID and password to login but it does not work. It is the same one I use here to log in to the website.DO i need another login for the app.Note: the app picks up my phone n ...

Saint2018
Level 1: Cadet

I have set my outdoor camera to take video when it senses movement and send me a video via email. I have the sensor set to high but for some reason the sensor isn’t working. Live feed is working so the camera is ok. I think there may be an issue with ...

Kiki45
Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

enby101
Level 2: Rookie

I’ve just changed my plan to prepaid Extra. I also just set up a scheduled recharge on the 10th of each month so I keep my data bank.
Can I just confirm with someone already doing it or a Telstra employee that an automatic monthly recharge- even tho i ...

Amymae98
Level 1: Cadet

I have currently two mobile plans in my name and want to cancel one? I cant afford to keep paying both. Is it also possible to set up a payment plan for the ETC and how long can that go for? The smaller the payments of it the better due to not having ...

User1708
Level 1: Cadet

This scam is continuing and very tiresome to block this companyFee of 6.60 taken on my bill for a service I never requestedCalls to their 1300 no. only has a message to leave yr phone no. Today I have barred premium sms and called telstra to get this ...

Bcc1
Level 1: Cadet

HiI have 3 webmail accounts.I can access my primary account but do not appear to be able to open my other accounts. Maybe I am doing something wrong when trying to access them. It has been a long while trying to access these through my bigpond accoun ...

19422
Level 1: Cadet

payed by cheque at post office and it says on line not payed

Mellymoomoo
Level 1: Cadet

I’m in Bali on hols and need to recharge by tomorrow and want to change my pre-paid mobile plan to Extra but it says I am unable to change at this time and also I can’t get onto 24/7 to get Telstra to do it for me. Please help!

Smithy2018
Level 1: Cadet

When does my contract finish?

Hh51
Level 1: Cadet

How do i dispute a bill sent from Telstra after moving overseas

bluemoon-rising
Level 2: Rookie

Hi all,As data is not available here, and signal is so poor the mobile doesn't ring, Telstra put my mobile on Prepaid LONG LIFE. With accumulated credit rolled over, I paid $30/year and most of that also rolled over.My mobile was stolen and, on the n ...

podsandy
Level 1: Cadet

Hi, I have a $30 per month prepaid freedom plus plan and have over $300 recharge credit in this plan. If I change to a new $30 'pre paid extra' plan can I transfer my credit across?Also, if I stay with my freedom plus plan, what can I actually purcha ...

tre1996
Level 1: Cadet

My plan ended on 17 th telstra 24/7 started my new plan 2 days before it ended was not supposed to how can i fix this charged me $10 more on there incompetents

Waikikamukau
Level 4: Private Eye

Can I purchase a new phone and have it placed onto an existing plan already with an MRO on it? Short story long, had an iPhone, dropped it (unknowingly) whilst boarding a 737 only to be crushed by the push-out tug after cabin doors closed (seriously) ...

Bushie99
Level 2: Rookie

I have just renewed my BYO contract and have found out in the fine print that family data sharing is no longer available.  Not happy Telstra what a backward step!

Hshok40
Level 1: Cadet

Do I need my home phone connected to keep my nbn plan?

Asmoedean
Level 1: Cadet

New customer to testra here.When I set up the app, I am using the same telstra ID and password to login but it does not work. It is the same one I use here to log in to the website.DO i need another login for the app.Note: the app picks up my phone n ...

Kiki45
Level 1: Cadet

I got a text from Telstra to say that my data had been changed and only used for 1 device. I had switched over to Telstra 2 months ago as my husband is with Telstra and we shared data and bundle home and mobiles. I contacted Telstra and they advised ...

Krisstie22
Level 1: Cadet

P

Pa

mazinoz
Level 18: Intelligence Chief

I paid my Telstra bill on 2 August 2018, yet when I downloaded my account just now it has not credited the account.  So 13 days since payment, still not credited.  Tried the webpage only to end up going around in circles. Tried filling in a form on a ...

nathanwonders
Level 1: Cadet

I have been a Telstra customer for over 10 years, we have all our family’s mobiles business and home internet/phones with Telstra. If Telstra does not bring back the $5 companion plans for premium customers I will be ripping everything off Telstra an ...

leon_vdo
Level 1: Cadet

Just to let all other who use Telstra, Ive had enough, ringing them , talking to robots, finally a person BUT  there English i cant understand,Because they have out sorced aussie jobs  to low paid people, atleast do a job interview and test there eng ...

screen_name123
Level 1: Cadet

I have updated to the latest version of the 24/7 app and to much annoyance, when I try to recharge, it asks me to use an internet app to open my Telstra online account to recharge from there. What is the point of an app if this is what it does? I may ...

Mikerivken
Level 1: Cadet

Mobile data usage shows, but no home internet usage for the last 4 weeks.

Goodbye Excess Data Charges

Hello New Plans.

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