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LekkerStuk
Level 1: Cadet

I decided to sign up for a 24 month bundle contract that incorporated Foxtel by Telstra,home broadband and then opted to change my Telstra prepaid mobile phone to a $ 50 bring your own phone 12 month contract with that. I was under the impression tha ...

hawks9040
Level 1: Cadet

I have been paying for the hawthorn football club team song but i'm not getting to on my phone.

GuruJosh
Level 1: Cadet

Hi, Today I noticed my auto-recharge on my prepaid number hadn't gone through. It turns out this was because the credit card attached had expired (was renewed). It would be very helpful if the prepaid billing system sent a notification when the payme ...

AJG76
Level 1: Cadet

Is the Iphone 8 plus or X going to be available on the staff connect plan?

gormac77
Level 1: Cadet

Is One Number available on corporate plans? A number of staff here have bought Apple Watch 3's and want to add onto the corporate plans.

Trg
Level 1: Cadet

In Nov I got an email about the NBN refund due to incorrect speeds. I selected refund and cancel plan. How long does it take to get a refund? I spoke to someone in Jan (INT 1-1376867535021) and was told it would be sorted out soon. I’ve tried to get ...

Taffymwc
Level 1: Cadet

Before I purchase an additional data pack as part of my monthly plan, I want to know in advance how I remove it if and when I no longer need it.

Charles8
Level 1: Cadet

I'm overseas & being billed for my number which is not even under contract with Telstra. Argh.
Telstra said they had unlocked my phone before I left Australia but no. My phone is still locked to Telstra so I can't use an overseas SIM card to contact t ...

DM25
Level 1: Cadet

I would like to know how my billing would be done. I have already paid my first bill which was $59 and I have international calls activated. And I see the call charges adding up, over $300 now. I'm not exactly sure how much I have to pay-does my phon ...

carl13
Level 1: Cadet

If I buy a new mobile and activate the service number on the sim card that with it and later on can I  transfer the number from my current sim to the new one and disconnect the other number that the new sim came with?  

NedKelly7
Level 1: Cadet

I want to change my mailing address

Ambaam
Level 1: Cadet

Hi. My partner and I have moved into a newly built stand alone granny flat and are getting a connection put in, this process so far has taken 3 weeks and we are being connected in two weeks now. We have been informed we need a technician to come out ...

Bazza4
Level 4: Private Eye

Yesterday (Sunday 18th Feb) when I clicked on the Telstra 24/7 app I was told it was down for scheduled maintenance. Today when I checked the app my wife’s PrePaid Extra phone has disappeared from the app together with the recharge option. Was this p ...

nanabear2010
Level 2: Rookie

Hi all, my mother lives in a unit which is in a complex with other units. Her neighbour ( who I shall call Jenny  Jones ) called her over and showed her a letter she received from Telstra. It was a courtesy notification from Telstra stating and I quo ...

dylan6
Level 3: Gumshoe

Have tried every way I can think of to contact the technician who so kindly disconnected my line for no reason but cannot even seem to be able to speak to anyone at telstra in australia. Seems a very convenient way of sidestepping any responsibility. ...

glent
Level 2: Rookie

I have received different advice. on the site it shows # of calls and charges. so is it yes or no?thanks. glen

druzka
Level 2: Rookie

Hi there,  I've  just recently cancelled my phone plan with Telstra (at the end of a contract) and have been charged an $8 fee for porting out my number to another carrier. This was the same carrier they got it from 2 years earlier, who got it from a ...

Community Manager DanK Community Manager
Community Manager

There has been a lot of discussion on the forum recently about charges for content provided via Premium Direct Carrier billing. Example of these are (not an exhaustive list);   Playweez KKO store SkillDerby PlayPlanet FiiTr   While the charges appear ...

Jacko-1952
Level 1: Cadet

Hi we have moved overseas and had closed out account on Jan 10
I have just now received a bill with a $200 credit.
Can you please refund to my bank account now 

LekkerStuk
Level 1: Cadet

I decided to sign up for a 24 month bundle contract that incorporated Foxtel by Telstra,home broadband and then opted to change my Telstra prepaid mobile phone to a $ 50 bring your own phone 12 month contract with that. I was under the impression tha ...

jindi
Level 1: Cadet

very upset and disappointed that Telstra hijacked the Port Melbourne webcam while the Golden Princess was at Port with their survey advertisement for Telstra Internet users which all my products are with Telstra could not get rid of the ad could not ...

RobMar71
Level 1: Cadet

I needed extra data one month late last year which I opted for, costing $35. I only needed the extra data for that month but I have been charged every month since! I haven’t used my data allowance any month since. Could you please refund those months ...

Chooty11
Level 1: Cadet

You would imagine the leading communications network would have communications skills. My cable network has been down for over 1 week. After my first faults complaint I have veen literally sent from pillar to post typically pass the buck situation wi ...

ManFromOz
Level 4: Private Eye

Every time that I phone Telstra (from a mobile phone) at some point in the menu navigation I am interrupted by the system sending me a usually irrelevant or unhelpful SMS message. If I remove the phone from my ear to see the message (or what has caus ...

schooner1
Level 3: Gumshoe

That's just letting you how much you would pay if you did not have unlimited plan your bill will be only $49 when you get it

Krisha
Level 1: Cadet

Hi!
I have been calling Telstra regarding my transistion to NBN but to no avail. I have already installed the NBN modem the link and online are on green light but the phone has no light at all. Before i ordered NBN, they told me that the transistion w ...

traceynarelle
Level 1: Cadet

Received a letter promising a $1700 refund as we didn't receive download speed. Still have not been reimbursed 2 months later. Have rung up twice, one person told us 3 to 5 days, another 3 to 4 weeks. Has been 2 months now.