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T-Box Exit

Community Manager Community Manager
Community Manager

On March 31 we are exiting the T-Box. This means apps like Foxtel on T-Box, BigPond Movies on T-Box, SBS On Demand, Plus 7, YouTube, AFL and NRL, and Tune-In will be removed. We will be changing the electronic program guide imagery to a more basic view provided by the free-to-air channels. We will also be removing the T-Box Remote Application from Google Play and Apple App Stores.

 

We know our customers have loved the T-Box, but since the launch of the device over 7 years ago technology has changed significantly! More and more the way our customer’s access and consume their favourite content has changed, and newer technology has made this viewing experience much simpler. The T-Box, although a great product, is running on outdated technology, and to ensure we can continue to provide the latest entertainment options to our customers, we have decided to decommission it.

 

We will be cancelling any remaining Foxtel on T-Box subscriptions after March 31. This may mean that you see some pro-rata charges on your Telstra bill, if this cancellation occurs part way through your billing cycle.

 

Frequently Asked Questions

 

Is my T-Box useless now?

No. After March 31 2018 your T-Box will still let you watch free-to-air TV, access your recorded content, record free-to-air TV, and see what’s on live-TV on the electronic program guide. You can continue to use your T-Box should you wish to do so, however we will no longer be providing updates or support.

 

What do I do with my old T-Box and remote?

Electronic waste is growing three times faster than any other type of waste in Australia. If you move on from your old T-Box, visit ewaste recycling near you to find your closest drop-off point and ensure it is responsibly recycled.

 

What does discontinued support mean?

This means that we will no longer be providing firmware or software upgrades, or providing technical assistance. As we stopped selling T-Box over 2 years ago, T-Boxes have now reached end of life. We will not be able to assess any warranty claims for the T-Box, or replacing remotes etc.

 

What entertainment alternatives do you recommend to replace my T-Box?

You can take up a Foxtel from Telstra service, the iQ3 that comes with your service has the ability to pause, record, and rewind live TV.

 

Otherwise, the Telstra TV has catch-up TV apps (iView , SBS on Demand, 7Plus, 9Now, TenPlay) and video on demand services such as Foxtel Now, Netflix and Stan. You can now watch popular TV shows as they become available- without the need to remember to record! The majority of content from live TV is available on-demand, which means it’s ready for you to watch when you’re ready! 

 

Also, with the Telstra TV app you can set reminders on when your program is about to start, or add it to your My List so you can watch it later on the catch up apps.

 

See comparison table for key differences between each possible alternative to T-Box:

 

T-Box (now)

T-Box (after 31 March)

Foxtel From Telstra with IQ3

Telstra TV + 3m Foxtel Now

Live TV

Yes

Yes

Yes

Yes

PVR

Yes

Yes

Yes

No

EPG

Yes- 7 days

Yes- 7 days without imagery

Yes

Yes

Catch Up TV Apps

2 Apps

No

No but can record FTA

All 5 FTA Catch Up Apps

Movie Store

Yes- BigPond Movies

No

Yes- Foxtel Store

Yes- BigPond Movies

Foxtel?

Yes- Foxtel On T-Box

No

Yes

Yes- Foxtel Now

Mobile App/ Remote

Yes

Yes- unsupported so may not work with all devices

Yes

Yes

SVOD (Netflix, Stan etc)

No

No

No

Yes

AFL/ NRL

Yes

No

Yes- if Sports Subscription

Yes- Foxtel Now if Sports Subscription added or Highlights on AFL/ NRL apps

Music

Yes- Tune In

No

Yes- MTV Music, Channel V and Max

Yes - Live on FTA with Telstra TV 2 or on Foxtel Now if Sports Subscription added, or match replays on AFL/ NRL Apps

 

Example of T-Box EPG and Menu views

current-epg.pngCurrent EPG

epg-mockup.pngPost T-Box Exit EPG

menu-1-mockup.pngPost T-Box Exit Menu

To ensure you continue to have access to your favourite TV, movies and sport, you can call us on 1800 290 933 to discuss your options.   

 

How can I keep watching free-to-air TV?

Your T-Box will still provide FTA access after 31 March.

Otherwise both the  iQ3 box from Foxtel and the Telstra TV will provide FTA access, as long as you have your antenna plugged in.

 

I only watch live TV on my T-Box. Why would I want a Telstra TV?

You can continue to watch your Live TV, but will get the added benefit of a great looking electronic program guide, and will be able to present you with similar shows or movies that you may like across other platforms like Catch-up TV apps (iView, SBS on Demand, 7Plus, 9Now, TenPlay) or video on demand services like Foxtel Now, Netflix and Stan.

 

Can I fast forward on catch up apps on Telstra TV?

Yes, you can fast forward in the catch up TV apps on Telstra TV.

 

Can I fast forward ads on catch up apps on Telstra TV?

There is no ability to fast forward through commercials on the catch up apps.

 

Can I install other software on the T-Box?

No, the software will no longer be supported therefore no changes can be made.

 

How do I keep recording series that I like on these new devices?

Taking up a Foxtel from Telstra service provides you with an iQ3 device which means you will be able to series link your favourite TV shows. The Telstra TV does not have a series link option however you can set yourself reminders prior to your favourite shows starting, or catch up on missed episodes of Live TV on the FTA catch up apps.

 

Will the T-Box exit remove my pre-recorded content?

No. The recording function of your T-Box will continue to work after 31 March, and your pre-recorded content will still be available after the exit.

 

I have a BigPond Movies account that I watch on my T-Box. What will happen to my BigPond movies?

You will still have access to your BigPond Movies Account and will be able to view your titles on a number of other eligible devices. If you decide to purchase a new Telstra TV or already have a smart TV then you will be able to continue viewing them, otherwise you can view them on your computer, phone or tablet.

 

Are you going to give me a refund? I paid for the T-Box.

Refunds will not be issued for existing T-Box customers as all devices are now outside the 2 year contract period.

 

How do I keep recording programs that I like on my T-Box?

You will continue to be able to use your Personal Video Recorder, however you will not be able to “series link” recordings from the EPG. You will be able to set recording for a specific day/time (linked to time, not content)

How do I set up Repeat Record on T-Box?

You are able to continue to record on T-Box using your Personal Video Recorder after the T-Box exit on 31 March 2018. The “series link” functionality has been replaced by a repeat record function- which allows recordings to be scheduled for a specific day and time.

 

To use this repeat record function:

  • Go to the TV show overview, or the TV guide for the show you want to record
  • Press the green button labelled “Repeat Record” (formerly the series record button)
  • The REC button will continue to record the episode/show selected
  • Select either Daily (to record the same time every day), Weekly (same time every week day), Weekly (same time once a week), or Weekend (same time on Saturday and Sunday)
  • Press OK to confirm

To change or alter a repeat recording:

  • Go to My Recordings, then Scheduled Recordings
  • Click on the REC button to modify 


Can I view AFL/NRL match replays on the Telstra TV or Foxtel from Telstra?

As of the start of the 2018 AFL and NRL seasons, you will be able to watch full match replays using the AFL and NRL apps on the Telstra TV. For live match broadcasts, you can view these using FTA (if showing in your region) or by subscribing to the Sports Package with Foxtel from Telstra, or Foxtel Now on Telstra TV – service not available in all areas or homes.

In addition to AFL and NRL matches, all AFLW and some Super Netball matches along with all match replays are available live on Telstra TV through the AFL and Netball Live apps.

 

Why is My Media impacted by the T-Box exit?

The My Media application is not a part of the T-Box device permanent software (firmware), and was supported by Telstra backend systems in a similar way as the other applications impacted by the exit (BigPond Movies, Foxtel on T-Box, AFL & NRL apps, etc). When withdrawing support for the platform on 31 March 2018, the My Media functionality was unable to remain on T-Box unsupported.

611 Comments
LeanneT
Level 1: Cadet

I've had my T-Box for about 10 years now and only use it to stream videos from my media. Will I still be able to do that through the applications tab on the T-Box after 31 March? Thanks

 

IreneAMcG
Just Registered

Dear Telstra,

When you cease T-Box in March 2018, will my monthly cost REDUCE with the loss of FOXTEL etc? 

 

IanB2
Level 2: Rookie

Dear Telstra,

 

As a gesture of goodwill to long standing T-Box customers it would be fantastic to offer a trade-in value for the T-Box on a new Telstra TV or one off rebate for Foxtel from Telstra, say $30.  This would increase compliance for the responsible disposal of obsolete T-Boxes instead of people just putting them in the bin (in line with Telstra Values), a reduction in the number of future dissatisfied service call attempts for the obsolete equipment and an improvement in Customer Advocacy from the goodwill shown.  Something I think Telstra should seriously consider.

AGC
Just Registered

Why would Telstra not take this perfect opportunity to move the T  Box functions over to Telstra TV ? This would give a single package accessing all FTA ( with EPG, recording facilities and catch ups ), the major SVOD's, music, Radio, movie access, PVR facilities etc. And with a little bit of effort, it could have access to the full Foxtel service. This would make the offer absolutely unbeatable in the Aus market place. 1 box - all FTA ( live, recorded and catchup - all Foxtel - PVR - radio - music

Now, let's just make it happen

BMS36
Just Registered

Hi Telstra

i have received 2 pieces of of very disappointing news from Telstra already this year!

1. My bundle is going up by $20 at end of January 

2. Now the T-Box exit end of March

This is not a good way to treat a very loyal customer

Yes I have had my T-Box for 7 years and it is still working perfectly but you are saying it is e-waste now, disgrace!

Why don’t you change something that needs fixing like NBN speed?

So disappointed Telstra and even your share price is s****!😡😡😡😡

I may have to say “Yes Optus” My friend says she gets wonderful service from them!

 

RinaB
Level 6: Bloodhound

@BMS36 - it's not e-waste it will still be functional post 31 March. 

 

Is my T-Box useless now?

No. After March 31 2018 your T-Box will still let you watch free-to-air TV, access your recorded content, record free-to-air TV, and see what’s on live-TV on the electronic program guide. You can continue to use your T-Box should you wish to do so, however we will no longer be providing updates or support.

Grumpy23
Level 1: Cadet

I use my T-Box to watch AFL. Does this mean I now have to have a Foxtel subscription with the useless (to me) Entertainment package at $26 then an additional $29 for the sport package just to continue to watch the AFL?  Sounds more like a blatant grab for cash than offering customers what they want.

RinaB
Level 6: Bloodhound

@Grumpy23 There is an AFL app on Telstra TV which features AFL highlights and will have match replays for 2018 season.  You will also be able to watch live games using the free-to-air tuner when they are broadcast. To watch all live games you will need to use the AFL mobile app (and have a Telstra Live Pass) or Foxtel or Foxtel Now Sports subscription.

IanB2
Level 2: Rookie

The way I read it there will be one last update pushed out to all connected T-Boxes on or about March 31.  This “update” will remove all functionality except for:

- digital TV tuner

- revised Electronic Program Guide (EPG) format

- recording of live free to air TV

The vast majority of TVs have this functionality so in my mind it relegates the T-Box to the status of e-waste.  Please do not dress this up to something it isn’t.  The product is being exited as its viability of being supportable has ceased.  iPhone4 anyone?  The T-Box has had a good run and it is time to move on as with the majority of electronic gadgets today.  Most people will eventually put theirs in the bin or in the cupboard with all the other obsolete gadgets. As I stated before, this would be a perfect opportunity for Telstra to provide an incentive for T-Box customers to update to a newer solution and ensure greater numbers of devices are disposed of correctly.

Ozmoz
Level 16: Secret Agent

The Telstra Tbox has a far better EPG than the current TelstraTV, and it dosen't require an app to fire up to use it (Biggest gripe with it... second is no mute/volume control).

 

In fact, the Tbox has a far better EPG than any TV out there, including freeview.

 

The Tbox also plays all my media formats, the roku, a.k.a TelstraTV doesn't.

 

I didn't use Foxtel on the Tbox (Past a promotion), the same as I don't use it on the TelstraTV for one very good reason. I only want Fox Sports, and don't, and will not subscribe to it if I have to also pay for a startup pack. So you have lost my $29 odd dollars a month for years, and will continue to do so.

 

The movie store was always over priced, so never used it (Apart from promotions). Quick expiry was also a big turn-off.

 

Catch-up apps. Well, that was always a joke, only ever support a couple anyway, so no loss.

 

So as long as I have a daily full EPG I will continue to use the Tbox. I still love my Tbox! :-)

 

Quite frankly, the only thing that should be obsolete are the twits making these decisions!