Level 1: Cadet

telstra live chat 24/7

I have been trying to access 24/7 live chat but the link just stays not live, is there a problem with this service?

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Support Team
Support Team

Re: telstra live chat 24/7

Hi TassieTerence, I hope you've been able to get the assistance you need since posting. I'm not aware of any widespread faults which were affecting the online chat service yesterday - it may be worth clearing your browser cache and cookies and trying again via https://tel.st/sd2qm. Our teams on 13 22 00 can help with any account questions or problems, and you can also request a return call through our 24x7 app, https://tel.st/alw2e. Once logged in, go to the Support tab and tap 'By Phone' under 'Contact Us'. You'll then be taken to a page where you can advise the reason for the call and the preferred contact number.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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