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Brad737
Level 1: Cadet

I have a business landline and I use Messagebank 125101 for my message service. On this landline I can access the messages fine and if a message is left I get the normal red flashing light and change in dial tone. When I try to access this service vi ...

StevenPH
Level 1: Cadet

Is it possible to revert to the previous billing page for My Telstra Tools? The new billing page is terrible. All of the information that used to be available on the page has been removed and is only accessible if you download a PDF or a data file. T ...

TheJess1
Level 1: Cadet

This is the second outage in as many months, customers cant call me. (this line has been disconnected) I can call out and internet still works fine DOT doesn't work and all my diverts stop working What more can be done as no cause or help from telstr ...

msdconsult
Level 2: Rookie

There was an outage in Double Bay that started on Friday afternoon and when we looked up the outage yesterday the cause was identified as NBN issues (NBN just became "ready for service" ha ha ha).  In the early hours of this morning Telstra claimed t ...

Neil_Fraser83
Level 1: Cadet

Hi There,I am currently trying to configure a Telstra Gateway Pro to work with a prepaid dongle. The dongle works fine connected to a PC, and the modem detects the dongle as it displys the RF signal ok however it will not connect for some reason.I am ...

vtsc
Level 1: Cadet

Hi, I received emails that my business domain will expire on 13/12/18. I had replied few times with no reply from domains@telstra.com.au. I am currently overseas and tried to get it renewed or get some help. I could not find a number that I can call ...

lironl2
Level 4: Private Eye

Why are there small business plans for NBN over every fixed wire technology except for HFC?  The customer terms for DOT list them all except for HFC. If I check an address which is in an NBN over HFC area, I get a response back saying that I can get ...

Nutcracker
Level 1: Cadet

Why is it impossible to close a small business account when going through the proper channels at Telstra. I have been trying since i sold my house on the 17th Sept 2018 tillnow 30th Nov 2018 and to-day i received another reminder that the closed acco ...

Russco76
Level 1: Cadet

Hi, I really like using the VMR web portal (https://join.telstra.com) to host and connect to our VMR video meetings. However, can you please tell me how I can lock the meeting as a host? The option seems to be missing, and when I try the "traditional ...

shane111
Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

Kano7
Level 1: Cadet

Hello, My clients site has been hacked recently and ive had all the code checked and cleaned and running sucuri to clear up all the black lists but anyone on NBN telstra cannot see the website, Can you please clear from your end. www.adeptcivilgroup. ...

trobbo72
Level 1: Cadet

Hi all, I used to have a messagebank feature that allowed me to program a number to divert calls to and then I used a message that said 'leave a message after the tone or press 0 now to be diverted to my receptionist'. That feature does not seem to b ...

Sez11
Level 1: Cadet

Please help, my business relies on its website for customers & I am loosing heaps due to Telstra home internet customers no longer being able to access our site. (But they can on their mobile)
The address is www.paradisejumpingcastles.com.au

I have tri ...

JSP3
Level 1: Cadet

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

ACT1
Level 1: Cadet

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

NumbersGuy
Level 2: Rookie

Hey guys, is there a way to buy and manage any of the special (smart numbers ACMA calls them) with Telstra? can Telstra buy one (or many) for me and configure for my business when I have a voice service with Telstra? where can I find more info about ...

Nick0h
Level 1: Cadet

We have learnt to understand that Telstra One Number is now available for all accounts including business accounts. I am faced with a new challenge in trying to convince the business that $5 a month is business justified and not just a luxury additio ...

vtsc
Level 1: Cadet

Hi, I received emails that my business domain will expire on 13/12/18. I had replied few times with no reply from domains@telstra.com.au. I am currently overseas and tried to get it renewed or get some help. I could not find a number that I can call ...

BlingCLosby
Level 1: Cadet

Now up to Netgear V7610 number 7 in just on 2 years.Thats count them 1.2.3.4.5.6.7 replacement routers (across 2 Locations) These things are #^!* Can someone please suggest me an alternative.

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Would you like to stay up to date with new TIPT enhancements, product updates and invites to roadshows.   Please sign up to our mailing list – of course you can opt out at any time and we promise not to spam you.   Updates will normally be quarterly ...

Chattouti
Level 1: Cadet

I receive this error message 550 5.7.1 Connection refused - IB115since 25 October 2018 on this ip 188.191.143.200  .I'm not blocked neither spamhaus nor spamcop nor barracuda nor otherI need a solution please.        

GPGPGP
Level 2: Rookie

Spoke to online chat on Monday when I had a whole lot of errors after logging on trying to manage my mobile device (business account). They promised a fix was going in as we speak (I doubt this somehow). And now when I logon I am greeted with: Your T ...

Meg_MYOB
Level 1: Cadet

Hi, I have a telstra t48g. If I try and redial a number that I missed I get 'SIP XSI authorisation failed'Please can anyone help? as it would be handy not to have to write the number down just to call them back.Thanks.

Inch57
Level 1: Cadet

24/7 chat is always very reassuring with user names to try (in 3 to 5 business days - why so long?) but after patiently waiting for the Telstra wheel to ever so slowly turn I still cannot access my account online

DamianVL
Level 2: Rookie

Hi Team, Question is aimed more toward the Enterprise uses but does having a Next G Primary solution connected to an MPLS offer a static IP?  Thanks. 

LouB2017
Level 1: Cadet

Hi,Our business receptionist can no longer send emails to my bigpond.com account. They are being blocked with the sender getting a message saying Bigpond has detected them as spam. What can I do to enable this user to send me emails again?Thanks

sKraeL
Level 1: Cadet

I'd like to be able to access my work network which is on DOT via the "Telstra Gateway Pro" V7610 (FW version V2.2.1.22) from home (or out-and-about)  using my Surface Pro 4 Windows 10 PC. I have followed the guide carefully.http://www.telstra.com.au ...

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