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Mustang66girl
Level 1: Cadet

Do I need to plug all T48 phones into a seperate sockets - or just one and the others are connected via wifi ? We are looking at increasing staff to take calls we will also adding a second phone line .  We have NBN ( fibre ) and DOT . 

billingissue
Level 2: Rookie

Hi I'm trying to setup an intercom system on our offices that works like this video https://www.youtube.com/watch?v=gE7QDgSeXtc - I believe I have the basics configure in the custom tags in the EWS - however it doesn't quite work. https://community.p ...

billingissue
Level 2: Rookie

I'm trying to configure our call park feature on the polycom vx411 handsets and also through TIPT EWS website. It all appears to be enabled, however when I configure the *68# softkey and then try to park a user it just sounds engaged. Likewise when I ...

ControlsEng
Level 1: Cadet

Hi, Have have asked a client to add the GPTEXB3 (Dynamic public IP) Telstra.extranet code to their data sims in order to complete a job requiring a 4g modem connected to a small web-server. The tech at Telstra has informed me that they no longer do t ...

PaulyD134
Level 1: Cadet

Thank you Telstra for screwing my business, I have a 125gig plan that I pay heaps for and you casually cancelled my data sim that was running my database.Telstra’s response was we don’t support that anymore but you can purchase another data sim on a ...

FrustratedNick
Level 1: Cadet

Hi, anyone else out there getting fobbed of by Telstra about getting a Velocity connection turned on?

placed order 09 July - told there was a "systems error" and order would not process.
07 Aug - was sent my "smart" modem - i thought my problems would ...

MellonHead
Level 1: Cadet

Ever since Telstra Country Wide was Axed,  I can't get a straight answer from anyone because I don't have any direct contacts inside the beast, and you can't trust anyone in the partner networks because they are all in it for themselves and fighting ...

10infinity
Level 1: Cadet

Why is the red “internet light “ on my Gateway Pro modum flashing ?

Felix_01
Level 2: Rookie

Just had a meeting this morning which we thought was with Telstra, but was actually a Telstra Business Partner, "TelcoWorld". We were told that if we wanted to keep our existing analogue PABX and connect to the NBN we would have to pay a Telstra Busi ...

flare
Level 2: Rookie

NBN has been down in ACT and surrounds since 9PM on Friday 26th July. Forums and Facebook groups confirmed its a widespread issue but Telstra L1 still are not confirming this.  Telsta has also not updated their outages.telstra.com ! Managed to get an ...

PaulyD134
Level 1: Cadet

Thank you Telstra for screwing my business, I have a 125gig plan that I pay heaps for and you casually cancelled my data sim that was running my database.Telstra’s response was we don’t support that anymore but you can purchase another data sim on a ...

Felix_01
Level 2: Rookie

Just had a meeting this morning which we thought was with Telstra, but was actually a Telstra Business Partner, "TelcoWorld". We were told that if we wanted to keep our existing analogue PABX and connect to the NBN we would have to pay a Telstra Busi ...

Je_Jo_Ro
Level 2: Rookie

Hi,  I have Telstra Call  Call Forwarding immediate feature in office landline(NBN).Let say I forget activate the Call Forwarding immediate feature before I left the office.Is it possible  to remotely or using my  mobile phone Call forward my office ...

Genealogist
Level 2: Rookie

Back in February our  Charity's site www.wcmenshed.org was hit with  PHISHING attempt.Telstra reacted by blocking the site and showing a "Malicious Content" warning.Over a number of phone calls to Telstra from my home, and being transferred through m ...

billingissue
Level 2: Rookie

Hi @BradKelly you recently posted about an update to firmware & search functionality on polycom handsets.https://crowdsupport.telstra.com.au/t5/TIPT-Office-Phones/TIPT-Directory-now-available-on-Polycom-Handsets/td-p/812444 I have done as you suggest ...

pwaves
Level 2: Rookie

Hi, I have just installed a new business mobile broadband service using the new Telstra 4GX Modem.(huawei B618-23ED) I need to set up port forwarding to allow remote access to Security camera and 1 computer. I have a dynamic dns service set up and po ...

Dired62
Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

DineshSCBS
Level 1: Cadet

Hello We are running a business from home and have two phone lines. We need to migrate to NBN (HFC technology) over the next few months. We are looking seriously at the following plan which seems to meet our requirements. https://www.telstra.com.au/c ...

AzzaE
Level 1: Cadet

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

Mustang66girl
Level 1: Cadet

Do I need to plug all T48 phones into a seperate sockets - or just one and the others are connected via wifi ? We are looking at increasing staff to take calls we will also adding a second phone line .  We have NBN ( fibre ) and DOT . 

ControlsEng
Level 1: Cadet

Hi, Have have asked a client to add the GPTEXB3 (Dynamic public IP) Telstra.extranet code to their data sims in order to complete a job requiring a 4g modem connected to a small web-server. The tech at Telstra has informed me that they no longer do t ...

colinvs
Level 1: Cadet

Hi there, I'm about to connect a FortiGate 60E-DSL to Telstra NBN and assume all I need to do is to set the dsl interface to DHCP as Telstra uses IPOE based NBN. I've been checking other threads in FortiGate Forum and noticed some people did have dif ...

Ravikp
Level 1: Cadet

I have multiple V7610 modems in 5 different locations with NBN. Im trying to do RDP in first place.I did same configs in all the location likeallowing a port through Windows Firewall, ( 3389 tcp port) Allowing remote desktop connection,Port forwardin ...

prchappie
Level 3: Gumshoe

29/4/19 Telstra started upgrades to Port Arthur 7182 tower. Been dealing with tech support with out any success. Tested tower and all is okay!! As property is 100km away I have had a couple of trips to no avail. I am currently there now and rebooted ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate to over the Internet. See the below guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Did you know that TIPT has some excellent built in business continuity features?   At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Great news from the land of TIPT / Liberate.   The TIPT call centre client and Reception clients are now available over the internet.   Please use the dedicated Internet access links below :   miReception (For customers accessing TIPT over the Intern ...

classof69
Level 1: Cadet

I have a DOT service and have noticed that I can only connect about 20 devices to my Netgear V7610 Gateway Pro wifi router.  After that it becomes extremely flaky.   No one at Telstra seems to be able to answer the question of how many devices can be ...

csquares
Level 1: Cadet

Hi Ordered for anew Telephone line for my new business.Got the new number advertised the new number for my clients to call thinking the line will be active within 10 days.I rodered around the first week of marchI was told two technicians will come1st ...

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