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gagneet
Level 1: Cadet

Hi, How do I get the invoice of my recent plan upgrade, which lists all the plan details and the mobile device details which has been provided with the plan? I have made the purchase online, but as with previous plans (where the purchase was done in ...

Chattouti
Level 1: Cadet

I receive this error message 550 5.7.1 Connection refused - IB115since 25 October 2018 on this ip 188.191.143.200  .I'm not blocked neither spamhaus nor spamcop nor barracuda nor otherI need a solution please.        

suicide
Level 1: Cadet

When ever I try to pay this account it comes up with this!!! Attention!Due to technical restrictions, this service is temporarily unavailable. Please try again at a later time. Thank you.I bet I get a late payment fee on the next account.Is there a g ...

brisbane2byron
Level 1: Cadet

I spoke to a technician this morning as Call Conductor wouldn't accept my login credentials. He said there was an issue with the Call Conductor. Any ETA on this being fixed?

Cosmo45
Level 1: Cadet

Here is the teleconference scenario

Calling from an iPhone on a Telstra plan:
1. Call party 1 on a mobile number
2. Place party 1 on hold and call party 2, also on a mobile number.
3. Merge party 1 and party 2 into the conference.
4. Call party 3 on a lan ...

KD2018
Level 1: Cadet

On the 08/10 I was finally able to view recent unbilled information for all relevant mobile  but as of today 09/10 there is no information for any mobile number on the account. Is there an issue with this service?

1point2
Level 2: Rookie

Hi, my website 1point2.com.au is blocked by Telstra broadband.
All the malware and corrupt files have been removed and site is now clean. Please remove the block. Thanks.

alexharmer
Level 1: Cadet

I'm having some problems with connecting the Telstra.extranet APN on my wireless router.Using a new TL-MR6400 router, connects perfectly with the telstra.internet APN however will not establish a connection or IP with extranet. There is a NAT on or o ...

shane111
Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

Kano7
Level 1: Cadet

Hello, My clients site has been hacked recently and ive had all the code checked and cleaned and running sucuri to clear up all the black lists but anyone on NBN telstra cannot see the website, Can you please clear from your end. www.adeptcivilgroup. ...

trobbo72
Level 1: Cadet

Hi all, I used to have a messagebank feature that allowed me to program a number to divert calls to and then I used a message that said 'leave a message after the tone or press 0 now to be diverted to my receptionist'. That feature does not seem to b ...

Sez11
Level 1: Cadet

Please help, my business relies on its website for customers & I am loosing heaps due to Telstra home internet customers no longer being able to access our site. (But they can on their mobile)
The address is www.paradisejumpingcastles.com.au

I have tri ...

JSP3
Level 1: Cadet

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

ACT1
Level 1: Cadet

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

NumbersGuy
Level 2: Rookie

Hey guys, is there a way to buy and manage any of the special (smart numbers ACMA calls them) with Telstra? can Telstra buy one (or many) for me and configure for my business when I have a voice service with Telstra? where can I find more info about ...

Nick0h
Level 1: Cadet

We have learnt to understand that Telstra One Number is now available for all accounts including business accounts. I am faced with a new challenge in trying to convince the business that $5 a month is business justified and not just a luxury additio ...

AJParkes1
Level 2: Rookie

I am having issues with loading all 3 of my websites on the Telstra network today, 4G, NBN, ADSL - I cannot get any Telstra network to load my sites, yet Optus and Vodafone are working.  www.ajparkes.com.au is one of them.  I have spoken with my prog ...

Chattouti
Level 1: Cadet

I receive this error message 550 5.7.1 Connection refused - IB115since 25 October 2018 on this ip 188.191.143.200  .I'm not blocked neither spamhaus nor spamcop nor barracuda nor otherI need a solution please.        

GPGPGP
Level 2: Rookie

Spoke to online chat on Monday when I had a whole lot of errors after logging on trying to manage my mobile device (business account). They promised a fix was going in as we speak (I doubt this somehow). And now when I logon I am greeted with: Your T ...

Meg_MYOB
Level 1: Cadet

Hi, I have a telstra t48g. If I try and redial a number that I missed I get 'SIP XSI authorisation failed'Please can anyone help? as it would be handy not to have to write the number down just to call them back.Thanks.

Inch57
Level 1: Cadet

24/7 chat is always very reassuring with user names to try (in 3 to 5 business days - why so long?) but after patiently waiting for the Telstra wheel to ever so slowly turn I still cannot access my account online

DamianVL
Level 2: Rookie

Hi Team, Question is aimed more toward the Enterprise uses but does having a Next G Primary solution connected to an MPLS offer a static IP?  Thanks. 

LouB2017
Level 1: Cadet

Hi,Our business receptionist can no longer send emails to my bigpond.com account. They are being blocked with the sender getting a message saying Bigpond has detected them as spam. What can I do to enable this user to send me emails again?Thanks

sKraeL
Level 1: Cadet

I'd like to be able to access my work network which is on DOT via the "Telstra Gateway Pro" V7610 (FW version V2.2.1.22) from home (or out-and-about)  using my Surface Pro 4 Windows 10 PC. I have followed the guide carefully.http://www.telstra.com.au ...

Raucous
Level 1: Cadet

As of yesterday, my IMAP  business email account is now in suspension for 10 consecutive days.There has been no notification of why this is so, either in the lead up or following the address suspension.I have a primary TIO investigation underway and ...

sdmcall
Level 1: Cadet

I changed my business over to the nbn on the dot system months ago but was told you dont support a free email box on the dot system. I now have to pay $79 a year to have an email box for my business. Why, when every other provider of the nbn supply f ...

JHSFencing
Level 1: Cadet

Hi We are a business operating in Perth WA and during the outage in May of 2016 we lost a lot of business due to modem reboot that Telstra did we waited days for a new modem only tobe told that there were non as there was a shortage, I am wondering h ...

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