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Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate to over the Internet. See the below guide

JiaLi
Level 1: Cadet

Help! Where can I go if our business internet is disconnected by Telstra due to their error and all you have received is: “someone will call you back”??

I’m utterly furious after three entire days on the phone with numerous people but nobody can offer ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Did you know that TIPT has some excellent built in business continuity features?   At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...

TassieTerence
Level 1: Cadet

I have been trying to access 24/7 live chat but the link just stays not live, is there a problem with this service?

DDYW22
Level 1: Cadet

How do I get removed from an assigned business account to a regular business account? 

MMM19
Level 1: Cadet

what a pathetic online business portal? Cannot find the unbilled activity. Any Help?

ZacCage
Level 1: Cadet

Received a Telstra Invoice for my mobile order however Telstra hasn't a scrap of information regarding me or my order
Order
ORDER SMB61527
Date:28/03/2019
Customer Details:
ZACHARY *******
<Removed for your privacy>
Deliver To:
As above
Qty Product Name

Nomi83
Level 1: Cadet

The guy I was forwarded to was EXTREMELY EXTREMELY Rude, continuously spoke over me then when I have him an example of how I've been understanding regarding Telstra... He started speaking over me and said I need to speak to someone else to vent..... ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Great news from the land of TIPT / Liberate.   The TIPT call centre client and Reception clients are now available over the internet.   Please use the dedicated Internet access links below :   miReception (For customers accessing TIPT over the Intern ...

Dired62
Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

DineshSCBS
Level 1: Cadet

Hello We are running a business from home and have two phone lines. We need to migrate to NBN (HFC technology) over the next few months. We are looking seriously at the following plan which seems to meet our requirements. https://www.telstra.com.au/c ...

AzzaE
Level 1: Cadet

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

shane111
Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

Kano7
Level 1: Cadet

Hello, My clients site has been hacked recently and ive had all the code checked and cleaned and running sucuri to clear up all the black lists but anyone on NBN telstra cannot see the website, Can you please clear from your end. www.adeptcivilgroup. ...

trobbo72
Level 1: Cadet

Hi all, I used to have a messagebank feature that allowed me to program a number to divert calls to and then I used a message that said 'leave a message after the tone or press 0 now to be diverted to my receptionist'. That feature does not seem to b ...

Sez11
Level 1: Cadet

Please help, my business relies on its website for customers & I am loosing heaps due to Telstra home internet customers no longer being able to access our site. (But they can on their mobile)
The address is www.paradisejumpingcastles.com.au

I have tri ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you have a handset or site on MPLS that you would like to migrate to over the Internet. See the below guide

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Did you know that TIPT has some excellent built in business continuity features?   At the user level a user can be configured with call forward unreachable. In the event that their handset becomes unregistered from the platform, calls can be sent to ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Great news from the land of TIPT / Liberate.   The TIPT call centre client and Reception clients are now available over the internet.   Please use the dedicated Internet access links below :   miReception (For customers accessing TIPT over the Intern ...

classof69
Level 1: Cadet

I have a DOT service and have noticed that I can only connect about 20 devices to my Netgear V7610 Gateway Pro wifi router.  After that it becomes extremely flaky.   No one at Telstra seems to be able to answer the question of how many devices can be ...

csquares
Level 1: Cadet

Hi Ordered for anew Telephone line for my new business.Got the new number advertised the new number for my clients to call thinking the line will be active within 10 days.I rodered around the first week of marchI was told two technicians will come1st ...

MrSerious
Level 3: Gumshoe

Mods: can you reopen the archived thread (same name) Mk1, and tack this on the end please ? Hi all.I’m just trying to conclude an archived thread I started last May 2018:Benhelps, Yastiandrie, CF4 and other very kind souls gave me lots of time and he ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Firmware release 5.8.1k has been released onto the platform and will be deployed for with any new site. This now enables TIPT contacts directory searchable from the handset.   When enabled will show 2 directory options within the phones directory TIP ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

If you are a TIPT administrator and want to upgrade your Polycom handset firmware to take advantage of new features - see the attached guide

Jr168
Level 1: Cadet

I am connecting to Nbn Telstra and have been told by a Telstra rep that I need a new modem for small business and they have suggested a netgear I cannot understand why they would not recommend a Telstra modem

BlingCLosby
Level 1: Cadet

Now up to Netgear V7610 number 7 in just on 2 years.Thats count them 1.2.3.4.5.6.7 replacement routers (across 2 Locations) These things are #^!* Can someone please suggest me an alternative.

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