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ibar
Level 1: Cadet

Every day for the past 18 days I have received multiple e-mails promoting the new iPhone 8—even after opting out and receiving confirmation of this request. The sender is: Telstra-communications@news.telstra.com.

I understand this might be a glitch in ...

Rodney_Munch
Level 1: Cadet

I have a BizEssentials ADSL2+ service with a phone number (PSTN) and duet number, all on the same line.  I now have nbn FTTN on my other copper pair (not with Telstra) and wanted to port my 2 phone numbers (phone + duet) to my VoIP provider.  Is it r ...

benhelps
Level 7: Deputy Inspector

Hey, at work we're (still stuck) using the supplied business grade V7610 modem. A few times now in the last several weeks our NBN has cr4pped itself leaving us running off the 4G dongle on the V7610. We've since discovered that it basically breaks ou ...

Tifob9
Level 1: Cadet

My site perthchefhire.com.au was hacked recently. I’ve since had my site cleaned and whitelisted by google and my host provider. Telstra however is still blacklisting my site with a malicious content restriction. Can I have the team look into this an ...

GS88
Level 1: Cadet

Hi, can someone please advise me on how I can check contract end dates for multiple services on a Business Account.  My company has multiple services and I would like to view the contract end dates on a few services.  Thanks for your assistance.

Pilchards333
Level 1: Cadet

ive worked with TIPT for a while, but this is my first time adminstrating a call centre aswell.I believe it eas never set up correctly in the first place, as this has never worked im told. The symptom is if all agents are on DND, or all tied up on ca ...

CCMS
Level 2: Rookie

When will Telstra One Number be available for Apple Watch Cellular users on a corporate plan? It is currently only available to consumer and small business customers.

Celticbhoy
Level 1: Cadet

Hi Can you have message to text from a Liberate service? Thanks John

joshbSA
Level 2: Rookie

Has anyone yet had success with getting the One Number service up and running. I was told on 24x7 & the phone that the "Back of house" team can actually do it on a workaround. Edit: I have a 10 digit account number

CCMS
Level 2: Rookie

When will Telstra One Number be available for Apple Watch Cellular users on a corporate plan? It is currently only available to consumer and small business customers.

in-limbo
Level 2: Rookie

Anyone else been kept with no broadband and no solution for 12 days after cessation of ADSL2+ service and complete failure to activate the Telstra Business on NBN?We've had sync all the time and tried 2 Telstra Gateway Pro modems and also two NBN-com ...

cozz
Level 1: Cadet

Hi,    I have been having intermittent issues in sending emails for a few weeks.  Now it is occurring all the time.  I have a Telstra business DSL connection and was instructed to use smtp.telstrabusiness.com as the SMTP server.  No authentication an ...

Kent5
Level 1: Cadet

Hi, Does anyone have internet problem in these two locations, as two of our store is currently down for Internet.  

Erniechin
Level 2: Rookie

Hi, how do I obtain previous bills of my account(from 01/12/2015 - 30/06/2016)?Thanks!

Community Manager CrowdSupport Community Manager
Community Manager

If you want to change your Call Diversion and Call Forwarding settings, just follow these simple steps.   To set-up Call Forward Immediate.
1. Lift your phone’s handset and wait for the dial tone.
2. Dial *21
3. Key in the number you want your calls for ...

gabrielsadaka
Level 1: Cadet

Hi, I just received my Nokia Lumia 920 and called up to have my new sim activated as my old sim wasn't a nano sim card and was told it will take between 5-24 hours for the sim to be activated. I am an existing telstra business customer, I ordered a n ...

Gnome1
Level 2: Rookie

I have recently been swithed over to the NBN for our phone lines and have 5 lines on a DOT package.The 5 lines appear on an analogue adaptor that then connects to our phone system. These 5 lines are in a hunt group just as they were before being cuto ...

Dan3153
Level 1: Cadet

Hello everyone, I have some questions about the business bundle service. After called Telstra for several times, I found different stuff gave me different answers. Maybe someone from the forum can give me the information that not misleading.  I signe ...

WayfarerGX
Level 1: Cadet

Does anyone know if Telstra Mobile Protect is available for corporate mobile phones? Need to restrict usage to a single call centre number. Our tech guy is asking if the feature is available via YTT.

DamianVL
Level 1: Cadet

Hi Team, Question is aimed more toward the Enterprise uses but does having a Next G Primary solution connected to an MPLS offer a static IP?  Thanks. 

LouB2017
Level 1: Cadet

Hi,Our business receptionist can no longer send emails to my bigpond.com account. They are being blocked with the sender getting a message saying Bigpond has detected them as spam. What can I do to enable this user to send me emails again?Thanks

sKraeL
Level 1: Cadet

I'd like to be able to access my work network which is on DOT via the "Telstra Gateway Pro" V7610 (FW version V2.2.1.22) from home (or out-and-about)  using my Surface Pro 4 Windows 10 PC. I have followed the guide carefully.http://www.telstra.com.au ...

Raucous
Level 1: Cadet

As of yesterday, my IMAP  business email account is now in suspension for 10 consecutive days.There has been no notification of why this is so, either in the lead up or following the address suspension.I have a primary TIO investigation underway and ...

sdmcall
Level 1: Cadet

I changed my business over to the nbn on the dot system months ago but was told you dont support a free email box on the dot system. I now have to pay $79 a year to have an email box for my business. Why, when every other provider of the nbn supply f ...

JHSFencing
Level 1: Cadet

Hi We are a business operating in Perth WA and during the outage in May of 2016 we lost a lot of business due to modem reboot that Telstra did we waited days for a new modem only tobe told that there were non as there was a shortage, I am wondering h ...

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Utilise the docuement below to add features like speed dials etc to Polycom handsets and also add remove features from the UC-One client.   TAGs can be used to add features to handsets like   Pickup buttons for pickup groups Hotlines Multiline appea ...

-Bennie-
Level 1: Cadet

So we run a Red Rooster my wife and I. Our Telstra DOT service goes down ( No phone, no internet ). I ring Telstra support on Friday, Nah they say, we can't comeI ring back and complain, constructively.... Yeah ok, we'll try againA technician rings t ...

Chuppa1
Level 1: Cadet

After 6 months of our modem regularly losing WiFi and then locking up, I am being told by Telstra that the problem is not the Gateway Pro V7610 modem but one of my 6 Apple computers or my apple express modem that conect to the network as an extender. ...

WABogan
Level 1: Cadet

Hi there,In February I got an email and a letter advising that my account will be migrated to Telstra Apps Marketplace in late March.Well, after wasting plenty of time trying to get through to Tersltra they advised me that it didn't get done and they ...