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Level 1: Cadet

My account shows an inactive mobile service that has been there for years and never activated. How can I remove it from my account and my 24/7 App?

Level 1: Cadet

I've had completely conflicting information from several different Telstra employees ... The only think I can see on-line says it's for ADSL -

Level 2: Rookie

I am In the process of setting up various TIPT devices to operate for TOTI.
I have successfully setup VVX501 with the same Custom Tags from the existing post on here relating to the VVX301.
I am now testing the Panasonic TGP600 Cordless And also Pol ...

Level 1: Cadet

I am listening to a colleague be slowly driven insane by Telstra.

Quick back story:
- a crimimal visited a Telstra branch and managed to sign up for a mobile broadband account in the name of my colleague's company - this was a complete stranger with no ...

Level 1: Cadet

Our office has a DOT setup with three handsets.Two issues i currently have;- I am unable to transfer calls between handsets as they have no identifiable number to transfer them to, and can't find instruction on how to do so (For the Telstra T48G).- E ...

Level 1: Cadet

I’m a small business in a semi rural area. I often use call forward to my mobile when I’m going to be out all day. Today Telstra I formed me that this service has been discontinued!!

Does anyone know of another way to forward calls?? Or do I just swit ...

Level 1: Cadet

I have a new business account. After weeks of 24/7 chat, phone calls and Telstra business centre visits, I was finally able to register and receive a login/password. But now when I login to the Telstra business tools, I get "Portal unavailable". I ha ...

Level 1: Cadet

Hi, I have a start up e-commerce business and would like to set up a business phone number that is connected to my mobile. For example, when someone calls the business number it will be just my mobile that is ringing.  Is this possible with Telstra a ...

Level 1: Cadet

Hi guys

Our website was hacked last week. It’s been fixed and a clean backup added. Google reposted it yesterday by my website guy can’t access it through his Telstra . Please can you put it back to the safe list. It’s

Level 1: Cadet

Hello We are running a business from home and have two phone lines. We need to migrate to NBN (HFC technology) over the next few months. We are looking seriously at the following plan which seems to meet our requirements. ...

Level 1: Cadet

Hi - looking to switch to Telstra FttN NBN service with land line and need to know categorically if I can a) divert to another number on no answer and b) change/set the delay before it actually diverts - i.e. set the number of seconds/rings after sta ...

Level 1: Cadet

I have a static IP network block (what used to be called a Class C a long time ago) which I need to get routed to my NBN service.  I've spent hours on the phone talking to Telstra call centre staff, who have ultimately been unable to assist me in get ...

Level 1: Cadet

Hello, My clients site has been hacked recently and ive had all the code checked and cleaned and running sucuri to clear up all the black lists but anyone on NBN telstra cannot see the website, Can you please clear from your end. www.adeptcivilgroup. ...

Level 1: Cadet

Hi all, I used to have a messagebank feature that allowed me to program a number to divert calls to and then I used a message that said 'leave a message after the tone or press 0 now to be diverted to my receptionist'. That feature does not seem to b ...

Level 1: Cadet

Please help, my business relies on its website for customers & I am loosing heaps due to Telstra home internet customers no longer being able to access our site. (But they can on their mobile)
The address is

I have tri ...

Level 1: Cadet

Ever since we changed to the NBN we are getting wrong locations when searching "where am I" in Google. Sometimes it is right - sometimes it shows different locations nowhere near us.Why is that? The issue is we are serving Google ads based on user lo ...

Level 1: Cadet

HelloWe have analogue lines, ISDN lines and ADSL at our business premises.Is it possible to bring in NBN (FTTN) on a new phone line without disconnecting any of the existing services?Thanks

Level 1: Cadet

I am connecting to Nbn Telstra and have been told by a Telstra rep that I need a new modem for small business and they have suggested a netgear I cannot understand why they would not recommend a Telstra modem

Level 1: Cadet

Now up to Netgear V7610 number 7 in just on 2 years.Thats count them replacement routers (across 2 Locations) These things are #^!* Can someone please suggest me an alternative.

Telstra Products & Services Team BradKelly
Telstra Products & Services Team

Would you like to stay up to date with new TIPT enhancements, product updates and invites to roadshows.   Please sign up to our mailing list – of course you can opt out at any time and we promise not to spam you.   Updates will normally be quarterly ...

Level 1: Cadet

I receive this error message 550 5.7.1 Connection refused - IB115since 25 October 2018 on this ip  .I'm not blocked neither spamhaus nor spamcop nor barracuda nor otherI need a solution please.        

Level 2: Rookie

Spoke to online chat on Monday when I had a whole lot of errors after logging on trying to manage my mobile device (business account). They promised a fix was going in as we speak (I doubt this somehow). And now when I logon I am greeted with: Your T ...

Level 1: Cadet

Hi, I have a telstra t48g. If I try and redial a number that I missed I get 'SIP XSI authorisation failed'Please can anyone help? as it would be handy not to have to write the number down just to call them back.Thanks.

Level 1: Cadet

24/7 chat is always very reassuring with user names to try (in 3 to 5 business days - why so long?) but after patiently waiting for the Telstra wheel to ever so slowly turn I still cannot access my account online

Level 2: Rookie

Hi Team, Question is aimed more toward the Enterprise uses but does having a Next G Primary solution connected to an MPLS offer a static IP?  Thanks. 

Level 1: Cadet

Hi,Our business receptionist can no longer send emails to my account. They are being blocked with the sender getting a message saying Bigpond has detected them as spam. What can I do to enable this user to send me emails again?Thanks

Level 1: Cadet

I'd like to be able to access my work network which is on DOT via the "Telstra Gateway Pro" V7610 (FW version V2.2.1.22) from home (or out-and-about)  using my Surface Pro 4 Windows 10 PC. I have followed the guide carefully. ...

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