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B-Cat
Level 1: Cadet

I am still using the old TBox. Has anyone been able to get a satisfactory answer to the "Timeshifting and DVR are not enabled" error that has just come up on my screen. I have done every reset I can on the TBox. I called Telstra but they don't suppor ...

carlaallen
Level 2: Rookie

My wifi connection has been extremely and unusually slow over the last 5 days so decided I would reboot the modem. Every time I reboot it, the online light stays as magenta and won’t go to green and we end up having to get someone around to fix it. H ...

Nevcat45
Level 1: Cadet

My remote even with new batteries will not alter the TV from the menu and a quarter sized picture. Can't change channels. Any suggestions?

Hello28
Level 2: Rookie

I can't view any channel 9 related shows in the TV program from Wednesday onwards. All other channels work fine. Please advise if there is an issue.

gt23
Level 1: Cadet
Dogey
Level 1: Cadet

I own a T-Box but my grandparents pay for it and after you discontinued the T-box on March 31th of last year I am wondering do you still charge people who own it. Thank you.

Tuvalu
Level 1: Cadet

New TBox and TV. Internet working well however all programs on the tbox have volumes so low programs cannot be heard. Tbox and tv volume is set to 100% yet sound is too low. My hearing is fine! Any suggestions please 

robyn_hwrd
Level 3: Gumshoe

Can you still register a TBOX. I want to use it to record programs as I do not have any other device that does this. Also the TBOX is great for rewinding and pausing etc. Ihave been able to set it up. but cannot access program guide to schedule any o ...

DaveFive
Level 1: Cadet

Hi,Should newer movies rented from Telstra TV Box Office Movies play in surround sound. I've only rented 1 (The Incredibles 2) and it played in stereo? I have a Telstra TV2 box connected to a Yamaha receiver.All help appreciated!Dave

Idontknow1
Level 1: Cadet

I have a very old TBox that I still use. I have never used the USB port at front of TBox. Now I want to watch programs on a USB thumb stick but don’t know how to do this. My kids use to do it all the time. Can anyone give me advice on how to operate ...

Hello28
Level 2: Rookie

I can't view any channel 9 related shows in the TV program from Wednesday onwards. All other channels work fine. Please advise if there is an issue.

Dogey
Level 1: Cadet

I own a T-Box but my grandparents pay for it and after you discontinued the T-box on March 31th of last year I am wondering do you still charge people who own it. Thank you.

robyn_hwrd
Level 3: Gumshoe

Can you still register a TBOX. I want to use it to record programs as I do not have any other device that does this. Also the TBOX is great for rewinding and pausing etc. Ihave been able to set it up. but cannot access program guide to schedule any o ...

Stuart14
Level 1: Cadet

Hi I have been given a N8200-2T-500-D t-box and have tried setting it up to the TVEverything connects WiFi then when I get to registering it with Bigpond at www.telstra.com/tboxsetup I get an error Can anybody help me get this connected ThanksStuart

leonan
Level 1: Cadet

The aerial has to go into both for each to work ??

mikever
Level 3: Gumshoe

Hello Crowd Support,It’s time to say goodbye to our beloved T-Box...Is there anything we should do prior - such as deactivating it?If so, how do we do that?Cheers!Mike  

peacetrish
Level 2: Rookie

  When I try to access the Program Guide from my T-Box now, it won’t come up, even though it says in the T-Box Exit blurb that the guide would still be accessible. This means my scheduled recordings did not happen for the last two weeks, which I am N ...

Tina07
Level 1: Cadet

My friend has given me a tbox which has never been used. I’ve connected it via wifi and have TV but cannot access program guide. I can’t register it as the page is no longer available. I just want to be able to view guide and set recordings. Is there ...

Anne21
Level 2: Rookie

Hi,
So I got the email about the T-Box exit and the offer to take up Foxtel through an IQ3 and called the number in the email to redeem the offer and it says the number is not in service. This really does not fill me with confidence when the telecommu ...

peter29655
Level 1: Cadet

I received another email on Feb 23 about the T Box exit. This email said that " My Media and Tune-In will be removed" 
Yet if I follow the link in the email there is no mention of My Media. Has it been confirmed if My Media is being deleted or staying ...

Newbie13
Level 1: Cadet

I'm in the same boat as everyone else. Been trialling now for a week going back and forth with kayo technical help giving everything they are asking for but still remains the same. Extremely disappointed as we only have Foxtel purely for the sport. T ...

JH19
Level 1: Cadet

I have the T-Box and have been very happy with it. Twelve months ago I was coerced into getting Foxtel by Telstra on and IQ box. At the time I explained I didn’t want it because I’m in a regional area and I’ve had one before - and the free to air cha ...

Rocket9
Level 2: Rookie

My 2 TBox's stopped today. I can't even turn them on so in answer to your FAQ's Is my T-Box useless now? See below your original answer. I can't see anything on the screen for both. I can't get to my saved recordings as suggested below. What is happe ...

Unit01
Level 7: Deputy Inspector

Hey all suffers,  How is everyone enjoying their new firmware 'update' from the the big 'T' via Netgem? John

Unit01
Level 7: Deputy Inspector

Hey all,

Does this look familiar if you look closely there's a panel that says "Telstra UI" some way into it!
https://www.youtube.com/watch?v=9uY7AfOLZ6s

Unit01
Level 7: Deputy Inspector

http://8320hd.blogspot.com.au/p/latest-firmware.html

DanKocsis
Level 2: Rookie

Hi all,

Thanks in advance.
I have a western digital powered NTFS 2tb Hdd usb to TG797v3.
I am wishing to view my already established media on my DLNA network including my ps4, Tbox and kids tablets.

While I was using the plex media server, my computer ha ...

sonofols
Level 1: Cadet

I purchased my t-box over 12 months ago and have been paying for movies by debit card and it worked fine.So I turned on my T-box last friday to find it had been updated.Great, some bugs fixed...or so I thought.Cannot access bigpond movies as it stops ...

heywheelie
Level 3: Gumshoe

I currently have a T-Box and a Foxtel IQ2 connected to my main TV.  The T-Box is used as a STB/PVR as well as to connect to ourlocal LAN via Plex Media Server.  The IQ2 is for foxtel only. I want to be able to sbscribe to Netflix, Stan, Presto etc as ...

Telstra (Retired) Lindy
Telstra (Retired)

Hi Bradley81   We have a specialist T-Box team that is available to assist you with your concerns.    Please call 132200 and say T-Box and then Faults after the prompt, or call direct 1300136841  (available 24x7)   They should be able to get th ...

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