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Telstra (Retired) PaulQ
Telstra (Retired)

  Let’s start off with our Telstra T-Box which we believe is an incredible internet and TV experience. This revolutionary digital set top box gives you access to free-to-air TV channels and when connected to your eligible BigPond® Broadband service a ...

rachelparker
Level 1: Cadet

We have had our Tbox off for a few months as we renovate.
Now we can’t get it to connect to the internet. It says we are connected to wifi but unable to connect to the internet???
Connecting a cable didn’t work either???

Ellebatt1
Level 1: Cadet

Ok, so my tbox has been working fine but now won’t show up on my tv at all. Tried changing to every port, unplugging everything but still nothing. I can’t even get the Telstra tv logo on the screen at all. Please help me out people

djflo
Level 1: Cadet

This may be a dumb question but... will the TBox work on a TV that isn’t a Smart TV, as long as there is Wifi? We now have Telstra TV but no access to recording as we don’t have the Foxtel IQ3 box. 

deegee12g
Level 2: Rookie

I cant get the EPG at all on my spare T-Box. I suspect that it is because it didn't get the final update. It has not been used for a year or more, and was not connected during the shut-down period when the T-Boxes were being downgraded to "Set-top Bo ...

RobE1
Level 1: Cadet

My T Box just keeps flashing quickly and there is no response, I have pressed the remote and no response on the screen, I have reset 3 times and reset for the longer 15 sec time to start the machine again and the box is asking lets get started but th ...

mikever
Level 3: Gumshoe

Hello Crowd Support,It’s time to say goodbye to our beloved T-Box...Is there anything we should do prior - such as deactivating it?If so, how do we do that?Cheers!Mike  

YRU1
Level 1: Cadet

OMG - I MISS T BOX SO MUCH.Why was this made obsolete and replace with something that is so inferior. T box was great for recording and channel surfing, Netflix and others. It updated itself so why make it obsolete ? 

gjh23
Level 1: Cadet

I have just receive another Telstra t-box unit from my daughter, how do I set it up to receive tv program guide the 1st t-box is working ok all I need to do set up 2nd box .router is ok working on 2nd box but not the internet how can download version ...

Davinci12
Level 2: Rookie

Hi,My old tbox wont access the EPG (even the basic one) - it saysProgram guide not available. To access this feature, your box must be registered to an eligible Bigpond Broad band service (yes I am a 20 year bigpond broadband user). How can I do this ...

mikever
Level 3: Gumshoe

Hello Crowd Support,It’s time to say goodbye to our beloved T-Box...Is there anything we should do prior - such as deactivating it?If so, how do we do that?Cheers!Mike  

peacetrish
Level 2: Rookie

  When I try to access the Program Guide from my T-Box now, it won’t come up, even though it says in the T-Box Exit blurb that the guide would still be accessible. This means my scheduled recordings did not happen for the last two weeks, which I am N ...

Tina07
Level 1: Cadet

My friend has given me a tbox which has never been used. I’ve connected it via wifi and have TV but cannot access program guide. I can’t register it as the page is no longer available. I just want to be able to view guide and set recordings. Is there ...

Anne21
Level 2: Rookie

Hi,
So I got the email about the T-Box exit and the offer to take up Foxtel through an IQ3 and called the number in the email to redeem the offer and it says the number is not in service. This really does not fill me with confidence when the telecommu ...

peter29655
Level 1: Cadet

I received another email on Feb 23 about the T Box exit. This email said that " My Media and Tune-In will be removed" 
Yet if I follow the link in the email there is no mention of My Media. Has it been confirmed if My Media is being deleted or staying ...

Teej1
Level 1: Cadet

So wont connect via wi fi or ethernet ... have all free to air channels but unable to obtain internet

Bruce77
Level 1: Cadet

Hi, can you tell me if my T-Box will fully work on a Belong ADSL services. 

Jocelyn
Level 2: Rookie

Hi, after several years of use, our t-box has suddenly decided it cannot see the wifi connection in our house.  All other devices are connecting to wiri as usual.  I have connected via ethernet cable (that worked fine) to check what version of softwa ...

globe
Level 6: Bloodhound

Hello, I noticed on the Telstra Gateway Max 2 that the Band Steering feature for Wi-Fi is available, along with the Telstra Frontier Gateway. However, once I enable this, the T-Box refuses to connect to the same Wi-Fi network, suggesting an issue wit ...

techs
Level 2: Rookie

Hi There, I have recently purchased a never used t-box.It just so happens because it's never been used, it has not updated the firmware and i cannot register the device, the person i spoke to on the phone told me there is absolutely nothing that can ...

JH19
Level 1: Cadet

I have the T-Box and have been very happy with it. Twelve months ago I was coerced into getting Foxtel by Telstra on and IQ box. At the time I explained I didn’t want it because I’m in a regional area and I’ve had one before - and the free to air cha ...

Rocket9
Level 1: Cadet

My 2 TBox's stopped today. I can't even turn them on so in answer to your FAQ's Is my T-Box useless now? See below your original answer. I can't see anything on the screen for both. I can't get to my saved recordings as suggested below. What is happe ...

Unit01
Level 7: Deputy Inspector

Hey all suffers,  How is everyone enjoying their new firmware 'update' from the the big 'T' via Netgem? John

Unit01
Level 7: Deputy Inspector

Hey all,

Does this look familiar if you look closely there's a panel that says "Telstra UI" some way into it!
https://www.youtube.com/watch?v=9uY7AfOLZ6s

Unit01
Level 7: Deputy Inspector

http://8320hd.blogspot.com.au/p/latest-firmware.html

DanKocsis
Level 2: Rookie

Hi all,

Thanks in advance.
I have a western digital powered NTFS 2tb Hdd usb to TG797v3.
I am wishing to view my already established media on my DLNA network including my ps4, Tbox and kids tablets.

While I was using the plex media server, my computer ha ...

sonofols
Level 1: Cadet

I purchased my t-box over 12 months ago and have been paying for movies by debit card and it worked fine.So I turned on my T-box last friday to find it had been updated.Great, some bugs fixed...or so I thought.Cannot access bigpond movies as it stops ...

heywheelie
Level 3: Gumshoe

I currently have a T-Box and a Foxtel IQ2 connected to my main TV.  The T-Box is used as a STB/PVR as well as to connect to ourlocal LAN via Plex Media Server.  The IQ2 is for foxtel only. I want to be able to sbscribe to Netflix, Stan, Presto etc as ...

Telstra (Retired) Lindy
Telstra (Retired)

Hi Bradley81   We have a specialist T-Box team that is available to assist you with your concerns.    Please call 132200 and say T-Box and then Faults after the prompt, or call direct 1300136841  (available 24x7)   They should be able to get th ...

danielb4878
Level 1: Cadet

I am seeking the firmware updates for the T Box model N8200-2T-500-D. Ineed the web link or download to update my tbox to the latest version one at a time. Someone must have this software and would love to fix my tbox.