Level 2: Rookie


When is Telstra going to sort out the webmail, every day from about 4 pm I find it impossible to download my emails, keep getting the message they cant be accessed try again later,  Telstra NBN is slower than the old dial up system, think I have been a loyal customer for too long and it is time to change

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Support Team
Support Team

Re: Webmail

Hi @Maxine36


Sorry to hear you're having trouble with your email. 


We are working to fix an issue that means some customers are unable to access Telstra mail (e.g. addresses) via Meanwhile, your email is still available via and webmail apps.


If you'd ever need assistance with your Telstra email & would like us to investigate, please chat with us securely online here 


Please choose "Entertainment & Apps" & then "Email" from the drop-down options. 


We apologise for any inconvenience in the meantime. 


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