Maxine36
Level 2: Rookie

Webmail

When is Telstra going to sort out the webmail, every day from about 4 pm I find it impossible to download my emails, keep getting the message they cant be accessed try again later,  Telstra NBN is slower than the old dial up system, think I have been a loyal customer for too long and it is time to change

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: Webmail

Hi @Maxine36

 

Sorry to hear you're having trouble with your email. 

 

We are working to fix an issue that means some customers are unable to access Telstra mail (e.g. @bigpond.com addresses) via https://tel.st/dpaqm. Meanwhile, your email is still available via https://tel.st/msm6t and webmail apps.

 

If you'd ever need assistance with your Telstra email & would like us to investigate, please chat with us securely online here 

 

Please choose "Entertainment & Apps" & then "Email" from the drop-down options. 

 

We apologise for any inconvenience in the meantime. 

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra Smart Modem

Plug in and connect in minutes. Smart.

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now