InPerth
Level 2: Rookie

BigPond Dial-Up is being discontinued

Answered

I've just received an email (supposedly from Telstra) telling me BigPond Dial-Up is being discontinued from 21 September. I livje in Perth, WA. The funny thing is I got a call from their call centre just the day before discussing whether we're getting the best deal and it was decided we were (nothing was said about discontinuation). I want to know whether is is spam - it look genuine but I'm suspicious as it doesn't say what replaces the dial-up.

 

Can anyone shed some light?

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: BigPond Dial-Up is being discontinued

No, ADSL isn't considered dial up, only the old school style, with 56kbps modems, where you would dial in and get the old school connection noise.

If you have had the ADSL for a while or had previously had dial up; you might have had dial up provided as a "backup" for your ADSL - they used to let you have dial up at no cost as an extra for the ADSL. So it might be sent to people who were still on plans which had that or who's account had it listed.

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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5 REPLIES 5
Level 25: The Singularity
Level 25: The Singularity

Re: BigPond Dial-Up is being discontinued

It is not Spam.  Telstra's dial-up service is ending. Technically the NBN will replace dialup, but yes, there will be gaps in service.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 24: Supreme Being
Level 24: Supreme Being

Re: BigPond Dial-Up is being discontinued

The details of the Discontinuation is here:
http://crowdsupport.telstra.com.au/t5/Telstra-Product-Exits/BigPond-Dial-Up-Exit/ba-p/485985

It is quite possible that when you were speaking that they didn't even know. the dial up plans haven't been promoted in quite a while now and very few people actually look for or prefer dial up as a preferred solution.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

InPerth
Level 2: Rookie

Re: BigPond Dial-Up is being discontinued

Thanks. I have ADSL which I don't think is dial-up so if that's the case, why send me an email. (I was hesitant to click any buttons in case it was spam.). I know ADSL connects through the phone line but is that considered dial-up?

Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: BigPond Dial-Up is being discontinued

No, ADSL isn't considered dial up, only the old school style, with 56kbps modems, where you would dial in and get the old school connection noise.

If you have had the ADSL for a while or had previously had dial up; you might have had dial up provided as a "backup" for your ADSL - they used to let you have dial up at no cost as an extra for the ADSL. So it might be sent to people who were still on plans which had that or who's account had it listed.

Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Level 25: The Singularity
Level 25: The Singularity

Re: BigPond Dial-Up is being discontinued

No. ADSL and dial up are totally different technologies.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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