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SilverDragon
Level 1: Cadet

Hi, I put in an order on 30/03/2020 for a Nighthawk MK2 Modem and a new mobile data plan. The order number is SMB38333, is there anyway to track its progress and see if it went through? I checked it on the online order tracker and nothing came up.War ...

Blayne23
Level 2: Rookie

Our NBN connection has been disconnected for two weeks. It was previously running without issue for over a year. We had a Gen 1 Gateway modem that suddenly switched over to 4G backup mode 2 weeks ago during scheduled NBN maintenance in the area (coin ...

DrummerBoy
Level 1: Cadet

This was a new service connected up to NBN HFC not long ago and I can connect to Telstra Air Hotspots elsewhere, but I cannot connect to Telstra Air at home. When I log into the modem, it shows no other users connected and yet the error message says ...

Nicole50
Level 1: Cadet

Hi, Ive received a message saying that my email account has been suspended because it has been compromised however I’m unable to contact Telstra to get it sorted because of the restricted service they are providing at the moment. Is there any other w ...

Lissa78
Level 1: Cadet

I had an order for a modem to be delivered and the tracking indicates this was delivered on the 22nd April but I have not received it. I didn't even live at the address at the time as this was for a home move order for 8th May. I have attempted to qu ...

Frosty14
Level 1: Cadet

For bigpond email can a recovery email be set up?Or an alert in place to notify another email of 'log ins' from new, potentially unauthorised,  machines.

Baloo47
Level 1: Cadet

There is no choice for nbn in above Selection LocationHow does one get to spoke to a person on the phone regards to bad nbn , when phoning Telstra the kind women just cut you off, surly there is a better service when paying money for the nbn that is ...

AmSoOverThis
Level 1: Cadet

I have a family of 6 all "working" from home at the moment, most connected by ethernet cable but some, like me, using the wifi. Around late April wifi became problematic, as in when I was in a MS Teams meeting it was freezing or dropping in and out, ...

Pelischa
Level 1: Cadet

Where has my Static IP address gone? Not only has my IP address changed (as shown on the router's status page)  but the whole Static IP section of the product details on this page: https://www.my.telstra.com.au/myaccount has disappeared. Has Telstra ...

jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

jackmeat
Level 3: Gumshoe

I installed a wifi repeater/extender as an AP on the home network. All seems fine but no matter what happens, the device gets a great signal but "no internet access" The device (cheapie from amazon) has few options, but I tried changing the dhcp serv ...

TrevorF01
Level 2: Rookie

I’ve recently moved to a new city and placed a move order for April 24 on April 13th. Telstra still hasn’t completed the order! I’ve been in contact with them multiple times and they’ve given me the “it’ll be connected within the week” brushoff twice ...

MikeL1
Level 1: Cadet

I have just purchased a Telstra Gen 2 Wifi booster. Currently have an NBN connection using a Telstra Netgear V7610 modem. I have tried to setup the booster and it will work when connected via ethernet cable, but will not connect via wifi. Telstra sup ...

Handouts
Level 2: Rookie

I am having some problems with the setup of the DSL-3900 have gone through the setup wizard entered the Telstra login details still no connection? Anyone able to guide me through the setup of this modem? I have pretty much just followed these instuct ...

janet-glenorie
Level 1: Cadet

Hi all,  On ASDL connection, no NBN. Download speed is 8Mbs but upload speed is only 0.6 Mbs,Due to the very close upload, we cant use video conference tools Is there any way to  balance the speed, 5Mbs down and 3Mbs upload. then allow for better gen ...

kittikat212
Level 2: Rookie

I have reset my modem and I can't log in to access the full features to change the name of my wifi network. Can anyone help, please?

theonlinemick
Level 3: Gumshoe

For the last three weeks I have been experiencing frequent drop outs - this is what is happening and this is what I have already done.

What is happening:
1. Green light for several minutes, Then Orange light. Sometimes goes Red then Blue then Green. 
2. ...

banksiaboy
Level 3: Gumshoe

I connected my Technicolor DJA0231 Telstra modem and cable adapter to my coax a bit over a week ago. I received a text from Telstra saying I would be transferred to the NBN in a few days. How do I tell when I am connected to the HFC NBN? Cheers...

Ali62
Level 1: Cadet

Hi, I have a MF910 4G Pre-paid WiFi that I haven't used for a couple of years.  I do not know the number for the SIM card that is installed.  How do I recharge it?

SilverDragon
Level 1: Cadet

Hi, I put in an order on 30/03/2020 for a Nighthawk MK2 Modem and a new mobile data plan. The order number is SMB38333, is there anyway to track its progress and see if it went through? I checked it on the online order tracker and nothing came up.War ...

Frosty14
Level 1: Cadet

For bigpond email can a recovery email be set up?Or an alert in place to notify another email of 'log ins' from new, potentially unauthorised,  machines.

Baloo47
Level 1: Cadet

There is no choice for nbn in above Selection LocationHow does one get to spoke to a person on the phone regards to bad nbn , when phoning Telstra the kind women just cut you off, surly there is a better service when paying money for the nbn that is ...

ChiliT
Level 1: Cadet

I have spent 24 hours reaching deadends with the Telstra support options trying to have my account reinstated for about the 5th time. How do I get to speak with a person who can reinstate my account and, if this isn't possible, how do I take it highe ...

Cass11
Level 1: Cadet

Since the covid my plan charge has gone up $10 per month without my asking and every avenue I try on app or calling doesn't answer. 

Camillo
Level 1: Cadet

Ho do i unlock this device from Telstra?

jackwu
Level 1: Cadet

 Hi team,Around two weeks ago I downloaded Telstra Home Dashboard app and installed it on my phone. It was working fine but for the last two to three days it is not working at all. Not blocking adult sites or the ones in the block list. I have uninst ...

Fraxinus
Level 1: Cadet

My Telstra 4GX mobile modem keeps dropping connections to my devices. The modem is supposed to handle up to 10 devices but it's struggling to manage 8. Wifi reception is fine and is extended with a Netgear router. Speed is good.
I asked at the Telstra ...

BiancaLA
Level 1: Cadet

every time I log in to Telstra air on my laptop it processes, then goes back to the main portal with an error message that reads “wrong password” then it won’t let me try again. I’ve tried actually entering my password wrong and it stays on the log i ...

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