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Tgweiske
Level 1: Cadet

Hi, so I’m trying to switch my Telstra gateway pro to an archer vr2800. Would I just remove the dsl and place into the new modem/router or is there certain steps I have to do before I am able to switch them

ACC18
Level 1: Cadet

I have just purchased a Net gear M5 mobile router. I need it to connect several ethernet devices. My existing modem is a Netgear Telstra smart modem V7610, How do i connect this to the new M5 router?

Muzza17
Level 1: Cadet

In coming emails from particular senders my children are no longer coming throughthey are sent back, can't contact serverBoth senders are hot mail accountsstarted a few weeks ago

jim6111
Level 1: Cadet

Hi, I have two Gen 2 DJA0231 modems and a Telstra WIFI Range Extender, I need to extend my WIFI range further.  Can I use one DJA0231 as the main modem and the other as a WIFI Range extender without connecting them by LAN Cable? Then pick up the rang ...

Koala63
Level 1: Cadet

Hi folks have recently added a wireless printer to my prepaid network and since then data has been disappearing. Looks like 10gb last two days very little use. Any suggestions

Maximouse1986
Level 1: Cadet

How many times will Telstra get away with constant lies broken promises. Working with Telstra and being one of "there" valuable staff members get treated worse than most and how do they get away with breaking ACCC laws and Just constant broken promis ...

Cedhagen
Level 1: Cadet

Hello forum! I am losing the connection between my Uniden GDVR security camera system and Telstra Netgear V7610. After resetting the Uniden (power off - power on) it runs ok for a couple of hours before losing the connection again. It has been runnin ...

ZapbuzZ
Level 4: Private Eye

I find overseas hops (connections between servers) range from 120ms to a whopping 350ms.Its not very good especially when the monthly cap runs out.This is to do with hired infrastructure what a telco contracts to hop their customers connections and I ...

Emma-J
Level 1: Cadet

Hi, I have a Technicolor DJA0230TLS modem. It works great until I leave the house (with my mobile) or turn off the WIFI on my phone (Samsung S20 FE - but it used to happen with my previous phone too, a Xioami Mi 9T). The modem fully turns off and tur ...

forgottenNBN
Level 1: Cadet

I live in Bonogin, but somehow NBN slipped past my area and proposed NBN service went from Fibre to the Node to Fixed Wireless to magically "Satellite" (too hard basket) and advise that NBN is available and connect to Satellite (at the ridiculous rat ...

ANSKI
Level 2: Rookie

For about the last 60 days NBN connection has been yoyoing. Some days no issues, other days I stop counting comms down after 4 reconnections within 30 minutes. Lodged fault complaint and recently received a new NBN router with 4G backup. This is now ...

UniversalGenius
Level 3: Gumshoe

How does one suddenly, out of the blue lose all their contacts. This would make trying to send an email to a friend impossible as the contact list appears empty, and an error dialog pops up with something like " the auto complete email contacts could ...

Jenkram
Level 1: Cadet

I have a Windows 8 laptop that is failing to connect properly to my telstra smart modem. Over wifi the laptop can detect and connect to the wireless network. Although the network connection is limited.  The modem is successfully connected to the inte ...

Judi9
Level 1: Cadet

 I just finished a conversation with a customer service person in relation to getting assistance with ongoing internet dropouts.
Whilst the person was very helpful. They finished the conversation with this:“You can keep up to date with the status of y ...

MM116
Level 1: Cadet

I received a new Telstra Smart modem the other day and have connected everything else (TV, iPhones, iPad etc) but the Hisense Smart TV won't connect at all.  I've unplugged it, reset it, cleared the cache but no luck.  Any ideas?

Tontiss
Level 1: Cadet

Hi there, I'm about to go onto the Telstra 5G network for our home internet etc. Consequently, we won't have a home phone. I wouldn't mind having one just as an emergency (old parents ringing etc). Can I use my Telstra Smart Modem (that's leftover) t ...

PP99
Level 2: Rookie

I accidentally moved all my emails to the junk folder last night on my iPhone. I then had to move them all back (12,000 of them) to my inbox. This didn't work properly so I decided to delete my bigpond account from my iPhone and re-add it. However, m ...

admin1469
Level 1: Cadet

I have prepaid home broadband account using a sim in a dongle. How do I change this over to a monthly plan.

BradW2
Level 1: Cadet

I have a Samsung TV that suddenly stopped connecting to my Telstra Smart Modem, both wifi and via ethernet. I have assigned a static IP address to the MAC address for the TV and have entered that IP address into the TV network settings along with the ...

MTBnut
Level 4: Private Eye

My Smart Modem DJA0231 was updated to the latest firmware last night 20.3.c.0389-MR20-RA.  All went o,k, except I have discovered that in Diagnostics->Log Viewer->Export All, the log.txt file written only contains about the first 1 minute of logs sin ...

AJM78
Level 1: Cadet

I am not receiving all emails from Bigpond to Outlook.  I get some. I do get all (I think) via the linked gmail account. Any suggestions welcome.

Vitara
Level 4: Private Eye

Have noticed since recent firmware upgrade to 20.3c.0389-MR20-RA on my Technicolor DJA0231, that there is now a "Priority" column in the Advanced>Devices list window.Does this now mean a QoS setting is available on this modem? 

pete2103
Level 2: Rookie

Every time I send an email to bigpond.com, bigpond.net, bigpond.net.au or telstra.com it bounces back with a message saying the server could not be reached.Please help, I need to be able to email my family and customers.

anwers
Level 2: Rookie

modem worked with windows 7 (for 7 years). Upgraded to windows 10 - now no internet connection.  "Mobile Card busy", "Soft ware installation reguired', error 0651. What is the solution or do I need a new usb modem??? cheers

Muzza17
Level 1: Cadet

In coming emails from particular senders my children are no longer coming throughthey are sent back, can't contact serverBoth senders are hot mail accountsstarted a few weeks ago

MM116
Level 1: Cadet

I received a new Telstra Smart modem the other day and have connected everything else (TV, iPhones, iPad etc) but the Hisense Smart TV won't connect at all.  I've unplugged it, reset it, cleared the cache but no luck.  Any ideas?

Vitara
Level 4: Private Eye

Have noticed since recent firmware upgrade to 20.3c.0389-MR20-RA on my Technicolor DJA0231, that there is now a "Priority" column in the Advanced>Devices list window.Does this now mean a QoS setting is available on this modem? 

anwers
Level 2: Rookie

modem worked with windows 7 (for 7 years). Upgraded to windows 10 - now no internet connection.  "Mobile Card busy", "Soft ware installation reguired', error 0651. What is the solution or do I need a new usb modem??? cheers

BRUSTAR
Level 1: Cadet

Hi I have NBN Cables from my house going to the Overhead Power lines on the street. I have abolished all my services however these Telstra Cables need to go as I am about demolish the house for a rebuild.Please help with which department can send a t ...

Brobut23
Level 1: Cadet

Ive just changed over to New Smart Gen 2 Modem and added a HP 8730 OfficeJet Pro printer to my home network via ethernet. Was previously wireless. the Network info My Printer has been given a default name HP850460D.modem (HP OfficeJet pro 8730) same ...

kw10
Level 1: Cadet
JordanScott90
Level 1: Cadet

I'm after some help, I live rural and use LTE modem and a telstra sim and pay $85 a month for internet 400gb. Unfortunately I have no way to access my computers and devices remotely and need the option GPTEXG3 for APN setup on my account.  It appears ...

JDMils
Level 6: Bloodhound

I just replaced my Telstra F@st5355 router with the new Smart Modem Gen 2 and cannot find a way to view device MAC addresses. The F@st modem would show the MACs of all connected devices which made security easy to manage, however I cannot work out a ...

7766
Level 2: Rookie

couple of questions: Background: Home quasi small Office functionality. 1. my backup storage connected via ethernet to Gateway is 'suddenly' disabled, blinking yellow indicator, researching shows my storage requires higher level of Router security th ...

badgrill
Level 4: Private Eye

Hi I couldn't find this question already asked, so here goes  I received and set up my new 5G Home Internet box yesterday, and so far (mostly) so good - getting regular speeds over 300 Mbps (occasionally even over 400!) even in the upstairs rooms, w ...

Borisb
Level 2: Rookie

Hi all Hope someone can helpI bough ASUS TUF Gaming AX5400 Dual Band WiFi 6 Router Currently I have NBN co's little black modem and Telstras Gen 2 Smart modem What is the best way to connect this, Does it replace the Smart modem and I hook it up to t ...

OZNomad
Level 3: Gumshoe

Hi 

Apologies, first time posting to this forum.  Just received, easy setup.. Connected.. Via WIFI

the 5G lamp is on a speeds are really good, but 25ms.. 

When I put the lan cable into the modem, I can see it appear on the modem console screen, however ...

Bazza8
Level 2: Rookie

HiI have a @bigpond.com email account.I access via webmail site:https://signon.telstra.com.au/login?goto=http%3A%2F%2Femail.telstra.com%3A443%2FwebmailOn logout I have been receiving 404 Not Found message. This has continued for several weeks. I unde ...

Trevo
Level 1: Cadet

I changed the WIFI password on my Telstra Smart Modem a few days ago.  However, when I had a power outage yesterday and the Modem reset, the Wifi password changed back to the original (default).  How can I ensure that the password changes permanently ...

stolk61
Level 2: Rookie

I received a new Gen2 modem (DJA0231) and installed OK, except for the Mobile 4G sim backup.  Mobile is Enabled but the service is Disabled.When looking at the Mobile settings for the SIM, there is a Pin Protection set which requires PIN Code to enab ...

CubanEight
Level 1: Cadet

I've just received a new Smart Modem with cable adaptor replacing a failed Netgear Cable router. Have tried to pair the new Smart Modem with my existing WN2500RP extender. I have factory reset extender several times, pressed Pair button on Smart Mode ...

jaseee96
Level 1: Cadet

Hi All, Hoping someone might be able to shed some light on the matter. So I am about to move into a place upstairs. I rent currently, The landlords will not pay for a line to run into the unit upstairs & I'm not going to pay for it either and current ...

Calan
Level 1: Cadet

Hi, I have Telstra premium speed internet (hybrid fibre / coaxial) and am getting speeds in line with those promised by the package. Video streaming (Netflix, Stan, Foxtel) is working well, but internet browsing performance is very poor on all device ...

Quindownunder
Level 1: Cadet

If my LH1000 switches to backup 4g is it consuming my home broadband data usage or my mobile service data usage.

GetThePicture
Level 1: Cadet

Hi there. I have successfully connected up a USB stick to the port on my Broadband modem and have enable remote access via Services->Remote Web Access. However because of the modern browsers forcing all sites to have "SSL" certificates I can't access ...

Paang
Level 2: Rookie

Hello, I just join Telstra NBN using "Telstra Smart Modem Gen 2", which is working both cable and Wifi.However I want to use my NETGEAR Orbi RBK23 onto it to increase the coverage. Can anyone advise how to connect my Orbi RBK23 to the existing system ...

PeterZourkas
Level 2: Rookie

Hello,My broadband connection (via ethernet cable) is intermittently not working when I start my PC. The wireless connection works well but I have found that I need to unplug and re-plug my ethernet cable across the different LAN ports several times ...

Tgweiske
Level 1: Cadet

Hi, so I’m trying to switch my Telstra gateway pro to an archer vr2800. Would I just remove the dsl and place into the new modem/router or is there certain steps I have to do before I am able to switch them

forgottenNBN
Level 1: Cadet

I live in Bonogin, but somehow NBN slipped past my area and proposed NBN service went from Fibre to the Node to Fixed Wireless to magically "Satellite" (too hard basket) and advise that NBN is available and connect to Satellite (at the ridiculous rat ...

JDMils
Level 6: Bloodhound

I have 2 types of WiFi LED globes in my home:* Phillips Hue controlled via Phillips Hue Hub.* Generic Chinese brand controlled via the MagicHome app.* Generic Chinese brand light strips controlled via the MagicHome app.They are all connected to Alexa ...

alex2020
Level 3: Gumshoe

1 Two networks, one is connected to telstra air ,Another mobile hotspot (or use data cable) 2 Use Firefox, other browsers not work 3 This page appears, disconnect the mobile hotspot  4 success  If you cannot open the login page, try to prioritize the ...

MJMillard-51050
Level 4: Private Eye

Does your Router re-boot when the signal strength becomes low (RS-SINR < 0)?When your Router re-boots is the Router's Global IPv6 address missing?When your Router re-boots does your Router have DNS access?When your Router re-boots is the Router's IPv ...

Smithchip520
Level 1: Cadet

Hi guys,I am experiencing increased latency to oversea servers for online game. Could you please let me know where I could get support for this and are you having similar latency to this server as well? (137.221.105.2) I used to get 165ms pings but s ...

Smithchip520
Level 1: Cadet

Hi all, I recently joined Telstra NBN, churned from ABB. For the first couple of day joining Telstra my ping to WOW usa server was consistent and good, at around 166-170ms. However since last Friday I have noticed my ping to go above 240ms consistent ...

louisjvn
Level 1: Cadet

Hi, anyone having issues or been able to solve the Netgear MR5100 Broadband Disconnected issues? I have had 2 Netgear M5 (MR5100) modems just stop working in the past 2 months. Both of them work fine the first couple of days and then when you power t ...

markus3032
Level 1: Cadet

Millions of home Wi-Fi routers are under attack by botnet malware, just a week after a researcher put up a blog post showing how to exploit a vulnerability in the routers' firmware.The problem is that at least 36 other models of routers distributed b ...

Auscaz
Level 4: Private Eye
pommyStu
Level 1: Cadet

Our business upgraded to NBN 3-4  years ago - after finally finding us a static IP address we have had terribly unreliable access to our network remotely via the Telstra supplied V7610 Netgear modem.  Current software is V2.2.2.6A which is most curre ...

AdamR1
Level 1: Cadet

GreetingsI have Telstra Broadband cable. I know what the total GB is for the month, butI need to check the details of my broadband usage (day by day).Telstra directed me to the CUSTDATA page.I cannot get this using the CUSTDATA page since I do not ha ...

MrDude2
Level 1: Cadet

I just cant go through the process of dealing with Telstra phone staff anymore. All i wanted was to move my NBN from one location to another. My current NBN is FTTN and the site moving to had a working FTTN connection with the previous owner. I used ...

booboo76er
Level 1: Cadet

Sorry, a system error has occurred and we can't process your request at this time. Please try again later.

benjmaindbanks
Level 1: Cadet

Hello, I have Teltonika RUT955 (current firmware) which registers on the network, gets an IP address but I am unable to access the net.  I have tried auto APN and manually setting the APN and regardless of settings no connection.  Any thoughts would ...

4ppu
Level 1: Cadet

I'm having issues with my Router, in recent I have performed a password change in bigpond. I didn't realise, I'm required to update the password in mygateway. In prior this there was issue, I was unable to access MS Teams, Skype and Webstore of Chrom ...

Jock74
Level 2: Rookie

As an ex Telstra Field Service Group manager I find the current service levels unbelievable. Last Thursday morning we received a text saying our smart modem had cut over to 4G because of an outage. That evening we received another text saying it was ...

Timmahh
Level 2: Rookie

Lost internet/NBN last week......logged onto Telstra site.....did the self diagnose thing....can back with line fault....put in a job appointment time....got re-scheduled to today.....NBN service guy was great....thoroughly knew his job and job was s ...

mingle
Level 2: Rookie

There have been a number of threads over the years about the URL Filtering on the Arcadyan LH1000 modem not working. It's now June 2021, the modem firmware is 0.14.12r and (unbelievably) it STILL doesn't work. What the hell is going on? How hard is i ...

Anonman
Level 1: Cadet

Hi all.I'm on HFC NBN using the Arcadian Gen 2 router with VoIP. I have received a Google nest wifi to improve my coverage at home. How do I set up the nest wifi with the smart modem to still use VoIP? Thanks in advance. 

Rivi1
Level 1: Cadet

I am trying to set up time restrictions on our home internet and am following the instructions provided by Telstra. However, when I reach the Telstra Broadband Protect page, I receive the message ' We couldn't process your request because of a networ ...

PKW1
Level 1: Cadet

This error message appeared on an outgoing email I sent from my Outlook account on my laptop today.The complete message is:"The following recipient(s) cannot be reached:  [Name of Addressee] on 02/06/2021 2.12PM550 5.7.1 5FE6CF5920B7B9F2 Message cont ...

lmstearn
Level 6: Bloodhound

Product Name Technicolor DJA0231 Software Version 18.1.c Firmware Version 18.1.c.0585-MR7.1-RA Hardware Version VCNT-ANot much changed with the modem settings other than a port forward and the addition of a static IP lease, soon to expire.Clicked the ...

InfotechMe
Level 1: Cadet

Resolved - bigpnd sorted their issues Hi Im an I.T Tech and i have been having multiple customers since monday not being able to receive emails primarily on computers. sending works but outlook cannot connect to the imap.telstra.com email server, iss ...

Rx2
Level 1: Cadet

Can anyone enlighten me as to why, when I have recharged by 180MB, my gateway only shows 60MB credit available?

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