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GrobJ
Level 2: Rookie

My mother in law moved into a new NBN ready apartment on 16th October. Smart modem was ordered 17th October and we have been advised it will not arrive for another two weeks. ideas or suggestions. Mobile service is very poor, when we visit only recep ...

KRT0587
Level 3: Gumshoe

I am connecting to the NBN. I already have a smart modem. Why do I need to connect another smart modem? Can't I use the existing?

Opt
Level 3: Gumshoe

I live in a velocity serviced area, while my download speeds (with speed boost) are relatively fine at 100Mbps (but still less than NBN speeds during peak hours), the upload capped at 5Mbps is severely limiting what I can do with my connection. Espec ...

anandasiyer
Level 2: Rookie

I have recently purchased a new subdivision home which is in an NBN area. When I search for the address it does not appear, only the original address is available (i.e. the street number without the "a" suffix). Can you please advise how my address c ...

Jousting
Level 1: Cadet

Hi all,I want to connect a Netgear R6020 router as a booster to my Smart modem via ethernet. The smart modem is in one part of the house and reception is patchy in others. In order to get internet to my smart TV I have run ethernet from the LAN port ...

JohnClinton
Level 2: Rookie

Does anyone know how to track an NAXXXXXXXX Order Confirmation Number? The normal Tracker will only respond to a 1- order number.

anandasiyer
Level 2: Rookie

I am trying to call to request a new NBN connection however I continuously get redirected to the app messaging service. Whenever I try to use the app the "Loading" message spins continuously. Can anyone help?

Bob2111
Level 1: Cadet

I have a Telstra Gateway Max 2 modem and my Google Chromecast Ultra works just fine.  I just received a new Telstra Modem (Telstra Smart Modem Gen 2) and the Google Chromecast Ultra refuses to connect to it.  I restored factory settings multiple time ...

absentplodder
Level 2: Rookie

I am on a 50Mbps plan and getting those download speeds. Since returning from travel 20 days ago I have had upload speeds of well under 1Mbps. We cannot use the NBN connecting to do simple things like online shopping, and working from home requires u ...

Yesterday our Telstra gateway appeared to break. The lights on the side, for "power" and "wifi" come on, but the lights on top "online", "phone" and "link" do not light up. Not green, not white, not red. As such we lost access to our wifi. The NBN mo ...

GGMB
Level 1: Cadet

I cannot find answers on this site but the internet is full of all sorts of information NOT from Telstra sources.I was told that @bigpond.com mail with customers on NBN, together with the landline, will be shut down on 30 October and will be moved on ...

mroyce
Level 1: Cadet

I have been chatting with Telstra Support through Telstra App for 2 days but did not get to any resolution. I need extra help! On Friday morning, 23 October, my home internet was suddenly disconnected. I had an ADSL service. I contacted Telstra throu ...

nana21554
Level 1: Cadet

Hi, We are want to know how to book a technician to set up nbn as we need more technical assistance with the set up process? Could you help us? Kind regards,Warren and Shelley

Level 25: The Singularity Jupiter
Level 25: The Singularity

This post has been moved to the appropriate board. Please click on the link above to find its new location.

alexh1
Level 2: Rookie

Out of the box our Telstra NBN Modem creates its own WiFi network.We already have a WiFi network at home.Is there a way to configure the Telstra NBN Modem to join/extend our existing WiFi?

BChar
Level 2: Rookie

Hey there, My NBN modem keeps turning off or resetting throughout the day. When it happens it resets and the connection takes about 2-5 minutes to get a connection again and about 1 minute later it will drop out again for about 30-60 seconds and then ...

cbotto-au
Level 2: Rookie

I have fixed wireless on a 50/20 plan. I started with Telstra June 2019. My NBN performance for first 6 months was 32Mb/s down, 9.8Mb/s up and 42ms latency, which we we're ok with. Then from mid January 2020 things changed. From then until mid Octobe ...

DynamicMike
Level 3: Gumshoe

Hi all,I am using a Modem on the NBN that normally connects to Internode NBN. It has Telstra 4G fall back when the FTTN copper line goes faulty which it is in that situation now.  I am using Windows 7 Pro  with latest version of Thunderbird email pro ...

Big_C
Level 1: Cadet

My Smart Modem has recently been constantly on the Backup Pathway with a magenta 'Online' light and weak signal which has brought my internet speed down by at least half, I have done my own research into this and have seen some people are on "provisi ...

LucyM65
Level 1: Cadet

Last week I couldn't open emails in Windows Live Mail on my POP3 but I could see them in the Telstra Web mail. - I kept getting an error message saying low disk space even though my C drive has 65% free.  I created new IMAP account to transfer emails ...

MikeH01
Level 2: Rookie

Using Microsoft Office Professional 2016.Outlook will no longer send e mails from my Bigpond E Mail address. It will receive OK but not send.It will however send an e mail in Outlook from my gmail address.Checked all the send and receive settings wit ...

damienq
Level 1: Cadet

Hi, I have recently converted to FTTC from ADSL2. My ADSL2 service was solid, no issues with it.Since converting, I am having problems with the NBN service dropping out intermittently.I have confirmed the only device plugged into a phone socket is th ...

A1530
Level 1: Cadet

Un able to connect t-box keep losing signal even hard-wired, plugged in iq4 foxtel works fine??????

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anandasiyer
Level 2: Rookie

I am trying to call to request a new NBN connection however I continuously get redirected to the app messaging service. Whenever I try to use the app the "Loading" message spins continuously. Can anyone help?

Yesterday our Telstra gateway appeared to break. The lights on the side, for "power" and "wifi" come on, but the lights on top "online", "phone" and "link" do not light up. Not green, not white, not red. As such we lost access to our wifi. The NBN mo ...

Ebfish
Level 2: Rookie

Hello! My Gen 2 modem keeps dropping to the red light. It stays on red for up to 10mins then goes blue or green for 30secs and then back to red. I've rebooted it twice, kept happening. So I plugged in a brand new modem and it keeps happening with tha ...

BrayParkUser
Level 3: Gumshoe

After posting up in this thread https://crowdsupport.telstra.com.au/t5/home-broadband/new-super-fast-add-on/m-p/903567#M98294 I thought I would start a new one just in case it helps others who may be experiencing the same. So I have an existing Premi ...

MaxSophie
Level 6: Bloodhound

My Telstra Smart Modem Gen 2 ( ARCADYAN) Firewall appears to be blocking internal SMB (port 445) packets between the WiFi and Wired networks. Gateway is Gen 2 Arcadyan LH1000 Firmware 0.07.05r I have a new Synology NAS connected to the gateway via Et ...

indy8981
Level 1: Cadet

I was wondering if i can replace my Telstra Smart Modem and use my AX4/4STREAM AX3000
WI FI ROUTER to connect directly with my NBN Box? I have a Dlink COVR mesh system running off my router which is connected to my modem and it’s seems like I’m not ge ...

BuildThisLove
Level 3: Gumshoe

I’m currently on a 100/40 plan and would like to upgrade to the new super fast add on to get 215 peak - what is the up speed though - it’s not mentioned anywhere! Does it stay at 40?

fred1234567890
Level 3: Gumshoe

I recently changed from Telstra/Foxtel cable to Telstra NBN HFC. I am meant to get 100 Mbps download speed. The works sometimes very late at night until early morning. I then am left with about 2 Mbps download and 34 Mbps upload all day until the nex ...

unsoundguy
Level 2: Rookie

I was chatting to someone on the Telstra App, via messages, (a service that I dislike immensely, I would much rather speak to someone) and my issues were that I was seeing my daughter in-laws mobile phone account on my personal bigpond login? and I w ...

Andy130
Level 1: Cadet

I am trying to connect a battery camera to wifi it only allows 2.4 what’s mine 

Jabsehumdekha
Level 1: Cadet

NBN Technician appointment is on 21/10 morning. Telstra package message says it will arrive in few days. Does the package need to arrive before the technician?
What if it doesn't arrive before the NBN technician comes to my house?
Thanks

Remuse2
Level 2: Rookie

Next week I hope to switch from ADSL2+  to the nbn (FTTC) . With my current ADSL2+ I use my own Netgear D7000 functioning as a modem-router.  Telstra have sent me the nbn connection device & a Telstra Smart Modem Gen 2 (LH1000) - & I expect these wil ...

gofopod
Level 1: Cadet

I have NBN Business with the Telstra supplied Netgear modem and the Huawei E8372D 4G failover dongle. 
I want to unplug the dongle from the modem, and plug it in to my PC to use it as a standalone mobile broadband device when I am out of WiFi range on ...

DrivenMad_2
Level 2: Rookie

I cannot connect a friends HP Series B110 printer via wireless to their newly installed NBN connection using their Telstra GEN 2 smart modem. The message on the printer says incorrect paraphrase. I have looked at a similar CrowdSupport post for conne ...

Golfernutter
Level 1: Cadet

I have just moved here to The Vines and the Internet is extremely slow and I cannot watch the Apps like yahoo 7 as it tells me there is poor internet connection.  I am am not impressed with the service by telstra as I have rung and also used your onl ...

rprinzen1
Level 2: Rookie

I am going over to NBN FTTC from cable shortly and my Telstra Smart modem gen 2 is in the office connected presently to the coaxial cable point there . I want to keep the Telstra modem in the office. The office has the second phone socket . It is an ...

SifatK
Level 2: Rookie

Hi I have read a few posts with similar issues but couldn't really found a resolution. I am using Telstra Smart Modem Gen 2 and I guess, from the beginning it doesn't broadcast 2.4 GHz which causes a lot of devices of mine not getting connected to th ...

ausbunny
Level 2: Rookie

NBN connection kit (NBN box and Telstra smart modem) just delivered.I currently have my Tesltra account with coaxial feed to a Telstra modem for high speed internet. It's working well.I expected an NBN box with the same compatible coaxial connector.W ...

denied
Level 4: Private Eye

Hi, I'm not sure if the sim card that comes with the Telstra Smart modems will interchange?I may have mixed two Sim cards when I received a new modem.

Bilko100
Level 7: Deputy Inspector

It has been over 5 days now and I have not been able to download to Inbox our send Emails using Webmail. Is any one having similar problems? Telstra say it is an current problem that thyey are working on. It must be a low priority

Pandasaurus
Level 2: Rookie

I received NBN modem through post & have connected myself & have been using internet with no issues ever since. An appointment has been scheduled for a technician to do installation but does a technician still need to attend? I live in an apartment c ...

shooterau
Level 6: Bloodhound

Everyday my NBN Phone and Internet goes down for hours on end everyday When I tried to contact Telstra on Mobile Telstra App and message works part way then Freeze up so no futher contact on App Only thing is to wait for NBN To start up again as you ...

N_J_Vyas
Level 2: Rookie

My Netcomm wireless modem does not work with Telstra NBN Broadband. I have tried setting it up. But I cannot get see internet light on modem. Can anyone please help? 

Tang1
Level 3: Gumshoe

Hello,We have recently purchased a PS4....that constantly drops out from the wifi connection whilst my son is playing. We have a lot of other Wifi devices that stay connected........ Mobile phones, netflix, foxtel, chromecasts, google homes, laptops ...

GrobJ
Level 2: Rookie

My mother in law moved into a new NBN ready apartment on 16th October. Smart modem was ordered 17th October and we have been advised it will not arrive for another two weeks. ideas or suggestions. Mobile service is very poor, when we visit only recep ...

KRT0587
Level 3: Gumshoe

I am connecting to the NBN. I already have a smart modem. Why do I need to connect another smart modem? Can't I use the existing?

JohnClinton
Level 2: Rookie

Does anyone know how to track an NAXXXXXXXX Order Confirmation Number? The normal Tracker will only respond to a 1- order number.

nana21554
Level 1: Cadet

Hi, We are want to know how to book a technician to set up nbn as we need more technical assistance with the set up process? Could you help us? Kind regards,Warren and Shelley

Level 25: The Singularity Jupiter
Level 25: The Singularity

This post has been moved to the appropriate board. Please click on the link above to find its new location.

A1530
Level 1: Cadet

Un able to connect t-box keep losing signal even hard-wired, plugged in iq4 foxtel works fine??????

graysland28
Level 2: Rookie

Signed up to NBN as was told speed 100/50.Message from Telstra chat  "Premium is speed tier and we have it or $110 premium internet plan so that you can get 100/50 speed."Rang 3 days later and they said, "just wait till they put up the speed"Spoke ye ...

Rice421
Level 1: Cadet

What is the typical upload speed for Telstra NBN Superfast Plan on FTTP connection?

yubo
Level 1: Cadet

I need to set up my account, it marked as completed but not showing up in my billing information or even in my account setting. Trying to get some one to have a look since it is not a common issue, but every phone call, even 24x7 trying to send me to ...

CH247
Level 1: Cadet

since the email server problem has been 'fixed' all of my emails now go straight to junk.

M3B
Level 1: Cadet

The standard Homework block is not stopping my son gaming through Discord.  How do I add it to the blocked website list?

Kennethkwok
Level 1: Cadet

My internet service was suspended at 4pm today.no outstanding bill issue.  How can I find someone to fix it and explain what happened?  

Hailua66
Level 1: Cadet

Last few day, I have experienced the unusual high data usage on my mobile broadband account.  Even when I turned off all the websites, only m.home page remained open, the data-used was still increasing; I used different laptop and thing still increas ...

Jamietannous
Level 1: Cadet

WiFi not working 

Kokoda2012
Level 1: Cadet

I used to get emails from a Rotary site "club runner" but within the last few weeks have not been getting them. How do I arrange to get these emails?

Yvonne5236
Level 1: Cadet

NBN

I keep getting recorded telephone calls saying that my NBN will be discontinued within 24hours. It always comes through as a private call and there is no chance of speaking to anyone. Could someone please help me sort out this problem.Yvonne Radzevic ...

melly26
Level 2: Rookie

The faults that come up when trying to manage broadband protect seem to be happening about monthly, and stay an issue for several weeks. Always a different issue each time, but an issue of some sort nonetheless. Driving me nuts! When I have tried to ...

stuartj9
Level 3: Gumshoe

Every so often my NBN connection drops out. It can happen at any time of the day.My Sony Bravia tv is connected to Gen2 modem by LAN cable and i will be streaming something it then starts buffering and says it has lost connection with server.I am on ...

werna
Level 1: Cadet

i will change my unit to an address which has nbn connected so have iwhat do I now have to do?

Abeldt
Level 1: Cadet

We have just joined Telstra and got our smart modem gen 2 yesterday, we have connected it to the NBN box but only have the backup 3G/4G running. I have rebooted the NBN box and Smart modem a couple of times, one can see at the back once rebooted that ...

Arajjang
Level 1: Cadet

I couldn’t use to my home NBN service from April to until now. I called too many times for fix my NBN. But nobody didn’t try to fix at all. Eventually, despite the fact that I was so angry with the Telstra company that Telstra company is just avoid r ...

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