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PeterMdy
Level 1: Cadet

Been on Help Messaging for over three hours today. My order was placed last Friday for new 5G device and upgrade to 5G plan. Order has been showing as In Progress. There doesn't seem to have been any action on it. I was told to expect the order to be ...

Lacho
Level 2: Rookie

Has anyone tried to access this NBN Wifi Booster Guarantee offer?  I have been trying to get Telstra to deliver on this since early January (after three weeks of getting the NBN properly installed). The technician who eventually had to come out to in ...

TropicalSuze
Level 1: Cadet

I purchased a DWM-222 and Telstra SIM. It worked in my Windows 10 PC but has suddenly stopped. Now when I put it in it finds the SIM and shows full bars but also says “network searching”. The “Connect” button is greyed out. I have tried 3 different T ...

chezie
Level 2: Rookie

Hi, Currently my main internet service is down so I got a D-Link DWM-222 as well as a Telstra SIM. I have updated the firmware on the device as well as sign up for a data plan over 48 hours ago but the device is still getting 'No service' according t ...

RaZz0R1980
Level 3: Gumshoe

**I'll preface this with saying I am a Citrix, Vmware and Microsoft SME - that means I do Netscalers and network routing and remote access and network load balancing!  So nbn hey - meant to be good right? We pay a fair bit for it too.  I recently mov ...

voltz5000
Level 1: Cadet

Hi darling Telstra, I have money in my account that I want reimbursed.  This has been in the account for nearly a year.  I could not imagine how many goons you would have sent to get that money back if the owed amount was on the other hand. I have ru ...

NTJ
Level 1: Cadet

Hi
I have an overhead NBN line to our house (I think it's the old copper type though).  I also have a powerline near it which I know i can't touch or should go near, but what about the NBN line?
Reason for asking is that I want to put a shed up near th ...

hem27
Level 1: Cadet

Hoping someone might be able to shed some light on my current predicament! I've just moved into an apartment/building that is NBN ready. The problem is, there is no wall socket in my apartment for my internet provider (which originally wasn't going t ...

GeoffWA
Level 4: Private Eye

Modem switched over to 4G yesterday afternoon, I have powered off / on  a couple of times in last 16 hrs but still on 4G. When I run the Smart Troubleshooting from Telstra web page it results in "No Issues Found".  So they are not clever enough to ch ...

stupidconsumer
Level 1: Cadet

I just love handing over my money to you guys, after all this money spent I still get a speed of 0.8MB DL 0.4MB UL upload on my antenna which keeps me on the 3G network. This is compared to my landline speed of 1.0MB UL 0.6MB DL. Great work guys love ...

hides8866
Level 1: Cadet

Had Telstra Velocity for over 9 years now and not once has it performed to the NBN standards that they say it is equivalent too. No one in store knows anything about it, can’t even talk to Telstra these days, and the velocity team might be great at p ...

orion_jb2001
Level 5: Eagle Eye

Hi all,I have a Telstra smart gen 2 modem, connected to to a DLink 1210-20 managed switch.  I also have a Netgear D8500 router.  All my network connections are via the switch, I also have the D8500 connected to the switch as I am purely using the D85 ...

team555
Level 2: Rookie

Ever since Telstra forced me to change to NBN because of an internal glitch, my internet has been horrible (we are talking about a year). I have gone through ringer of trouble shooting and my internet will be good for a week at a time but always ends ...

rm16
Level 2: Rookie

Hi all' Why can't i make contact with a human and why is data being stolen overnight?

Kraykray
Level 1: Cadet

I have tried to contact Telstra Customer Service on a number of occasions the last 6 months and I keep getting the online chat service.  Even after the chats and physically going into a Telstra store, no one will help or get back to you and sort out ...

Blacky17557
Level 6: Bloodhound

Hi.I had a question that I hope someone can answer please?I signed up to transfer my existing Home NBN to Telstra NBN about 2 days ago.Part of this package includes a Telstra Modem Gen 2. I already have that exact Modem from when I was previously sig ...

Linkoki
Level 1: Cadet

I have tried for so many months now to cancel service and receive refund. As there is no usage! But every piece of crap support online is getting me no where. App is not working for me as I have no account visible. 24/7 chat is a joke and they don't ...

Doc2021
Level 1: Cadet

I'm probably making a mistake (Telstra seems like impossible to deal with). But I wanted to transfer my NBN from TPG to Telstra.The process just doesn't work. I'm getting an SMS saying "you already have an NBN connection", chose an option and then th ...

romullas
Level 2: Rookie

OK so have the Telstra Smart Modem and previous equipment that works can no longer be found on system? One Telstra TV unit & printer (right next to modem) no longer come up on the network and even when trying to Pair/search can not locate the modem W ...

user895
Level 1: Cadet

Can I use a Telstra Smart Modem Technicolor DJA0230TLS with other (non-Telstra) nbn providers? I think this is the Gen 1.1 modem. It has a Software version of 18.1.c if that matters. Many thanks in davance for any advice.

PM_Scammer
Level 1: Cadet

Msg received..."The delivery of 4 new incoming emails to your Inbox has been rejected.Use the secure portal below to recover the emails before they are permanently deleted from the server:"link follows to portal.bigpond.com with my username included. ...

Forwagy1
Level 1: Cadet

I followed supreme being's suggestion to reset my printer settings, which has worked. However I can't get the printer / modem to recognise each other using the Brother quick reference guide instructions of pressing the pair button on the Telstra mode ...

JCooper
Level 1: Cadet

Keep getting told to boost wifi, we struggle with bandwidth now, increasing load won’t help us.  I’m after one for main house, and one for granny flat? Don’t want a wifi booster, looking for a second NBN connection. Thanks is this possible at the sam ...

ToastyRhombus
Level 1: Cadet

Hi, I manage several domains that send email to bigpond customers as part of our standard workflow. Emails such as invoices, estimates etc. All legitimate and solicited information. However, Bigpond keeps rejecting these messages as spam. The domains ...

CSUser549
Level 1: Cadet

I get emails to my iPhone but they don't come through to Desktop PC. I'm wireless connceted in front of PC yet I send an email..... comes through to iPhone but nothing to PC. Very frustrating - have a pdf Invoice to print as well as copy Banking deta ...

RaZz0R1980
Level 3: Gumshoe

**I'll preface this with saying I am a Citrix, Vmware and Microsoft SME - that means I do Netscalers and network routing and remote access and network load balancing!  So nbn hey - meant to be good right? We pay a fair bit for it too.  I recently mov ...

Linkoki
Level 1: Cadet

I have tried for so many months now to cancel service and receive refund. As there is no usage! But every piece of crap support online is getting me no where. App is not working for me as I have no account visible. 24/7 chat is a joke and they don't ...

romullas
Level 2: Rookie

OK so have the Telstra Smart Modem and previous equipment that works can no longer be found on system? One Telstra TV unit & printer (right next to modem) no longer come up on the network and even when trying to Pair/search can not locate the modem W ...

ToastyRhombus
Level 1: Cadet

Hi, I manage several domains that send email to bigpond customers as part of our standard workflow. Emails such as invoices, estimates etc. All legitimate and solicited information. However, Bigpond keeps rejecting these messages as spam. The domains ...

McTechO
Level 1: Cadet

The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...

AAB
Level 3: Gumshoe

After years of reliable HFC cable i've had to swap to NBN. 5 months later this process is still happening. Telstra has been utterly uncontactable through any channel, due to being outsourced to the wha-hoo and blaming it all on Covid-19 (though other ...

Chuck71
Level 2: Rookie

Hi All, I use Salesforce a fair bit and I am unable to use the Salesforce.com Add-In that is in my Outlook 365 when I am on my home Telstra NBN. It works perfectly when I hotspot off my Telstra mobile but I would prefer to be able to use the home int ...

JRJ1
Level 1: Cadet

Last night I had ten read emails in my inbox.Tonight I have only three new unread emails in my inbox.I did not accidently delete them.Two of them were fairly recent important emails.

Chuck71
Level 2: Rookie

Hi All, Can someone please let me know how they mat have overcome an issue I am having. All my devices except my 2018 MacBook Pro are working fine with Telstra NBN. My MacBook will join the network and then load pages super slow. I have a Gen 2 Smart ...

BMPRO
Level 1: Cadet

Many customers (all of them on Telstra) have been complaining in the last several days they cannot access our website, https://teambmpro.com with "malicious content" and "this site can't provide a secure connection" errors.Suspecting the issue is wit ...

KatieBrown
Level 11: Detective

Hi there, I have to look into connecting two properties to NBN. My contract with Cable internet rang out last November. I have a Gen 1 modem which is about 27 months old. I would want a new Gen 2 modem plus the wifi boosters which do not need to be w ...

FredK
Level 3: Gumshoe

HiI have a Telstra Gen2 Technicolor modem, DJA0231.  Since about a week ago it doesn't broadcast 2.4Ghz anymore, only 5 Ghz. I have a few devices which only work with 2.4Ghz, and they can't connect anymore. I see some old threads saying similar issue ...

MJMillard-51050
Level 4: Private Eye

Telstra has assigned my Netgear Nighthawk M1/M2 routers IPv4 addresses 22.151.71.247 and 22.151.99.7 on several occasions. These IPv4 addresses are not owned by Telstra but by US DoD Network Information Center (DNIC). Whilst these are public IPv4 add ...

KonG
Level 2: Rookie

I keep getting calls and SMS's from Telstra to the effect of "NBN is live in your area, to keep your phone and internet working switch to NBN now" - something like that. Is Telstra decommissioning the Broadband Cable network? I am happy with it and d ...

Rez01
Level 1: Cadet

I have telstra NBN smart modem gen2. Everything is good except for the 5G wifi. The 5G wifi seems to disappear time to time. And the fixed devices like google home, fire tv keep getting disconnected from the 5G wifi even though they are right next to ...

RIC-T
Level 1: Cadet

I currently have Wireless NBN connection to my home and am using a Telstra GEN2 Model DJA0231 modem.  My GEN 2 modem replaced a Telstra supplied TG800vac modem which originally came when our Wireless NBN was connected in 2016.Rather than disposing of ...

BUNGAR
Level 1: Cadet

I have a F@st 5355TLS modem and i have added some devices under parental control.I have recently discovered that the devices i added have duplicated or tripled in the drop down list.Each time I go to parental control,in the drop down list i see the s ...

matjw1986
Level 2: Rookie

Why after 11 months of no problems would an NBN connection become unstable to the point where the internet is unusable due to constant disconnections? I’ve been told that in an attempt to rectify this Telstra will apply some sort of patch which shoul ...

G-Mac
Level 2: Rookie

So ive been trying to get my new place hooked up to the internet but my orders always seem to get cancelled without my knowledge.I've tried to contact Telstra but am not getting anywhere.has anyone else had this issue?

RobertB2
Level 1: Cadet

Hi there,I have noticed the ad for the new Telstra Modem which also has 4G backup.  How is this available for existing customers?  I still have my original Telstra Modem from when I connected to NBN some years ago.Thanks,Robert

Anthony65
Level 3: Gumshoe

Before attempting to connect to the internet confirm that your NBN connection has been provisioned. This this may take up to a week after you have received the NBN Connection Box. Refer to the Australian D-Link DSL-5300 user manual, revision 1.11 dat ...

Brentjl
Level 2: Rookie

I currently have bigpond cable and a landline. Years ago the landline failed and the TELSTRA technician simply connected our internal phone line to the coaxial cable at the junction box on the house. We have no copper line as it were running from the ...

Unwilling
Level 4: Private Eye

The 4GX Hotspot has two TS9 connectors for external antennas marked 1 and 2. Is one for external reception and one for internal transmission? If so, which is which, and where are the antennas available?

WFPL
Level 5: Eagle Eye

I have recently purchased a new HP laptop and when I turn it on after it has been off for a while (say overnight), my Telstra Technicolour TG797nV3 turns off. After a few minutes it turns back on and the laptop connects to the modem. All my other HP ...

Peter6
Level 2: Rookie

Why is it that since Arcadian Firmware Version 0.13.01r was installed on my LH1000 I can no longer get some internet sits is the firmware blocking or is it Telstra blocking the sites. the message I get back is12029 timed out. The sites I am trying to ...

TropicalSuze
Level 1: Cadet

I purchased a DWM-222 and Telstra SIM. It worked in my Windows 10 PC but has suddenly stopped. Now when I put it in it finds the SIM and shows full bars but also says “network searching”. The “Connect” button is greyed out. I have tried 3 different T ...

voltz5000
Level 1: Cadet

Hi darling Telstra, I have money in my account that I want reimbursed.  This has been in the account for nearly a year.  I could not imagine how many goons you would have sent to get that money back if the owed amount was on the other hand. I have ru ...

hem27
Level 1: Cadet

Hoping someone might be able to shed some light on my current predicament! I've just moved into an apartment/building that is NBN ready. The problem is, there is no wall socket in my apartment for my internet provider (which originally wasn't going t ...

PM_Scammer
Level 1: Cadet

Msg received..."The delivery of 4 new incoming emails to your Inbox has been rejected.Use the secure portal below to recover the emails before they are permanently deleted from the server:"link follows to portal.bigpond.com with my username included. ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

Mr_Coolskin
Level 1: Cadet

Hey guys, We recently got the Telstra locator starter pack and subscription. We have put the wifi tag with our dog, when we are at home we are able to see her updated location. But when we leave the home wifi network, we are no longer able to see her ...

Jules0802
Level 1: Cadet

Cannot connect to internet and when it does it drops repeatedly. Tech Support and online messaging is useless and never replies. How does 1 get any help from Telstra???

Matthew957
Level 1: Cadet

Hi There,Telstra signed us up to a NBN plan yet was later to be told that the NBN would not be available for another 4 to 5 months. So in the meantime they expect us to use a mobile wifi hot spot which is 200GB and expires in 30 days time? Well I say ...

LA84
Level 1: Cadet

Hello everyone, i am trying to use parental controls i have tried using the parental blocking through the home dashboard apps but its not working and i have logged into my Telstra account but when i go to manage my account to set it up it reloads to ...

CMc7
Level 1: Cadet

I chatted with Telstra support to find the best option to hook up home internet. I let the consultant know that we don't have a phone line or phone point and he recommended the Core Internet deal that we signed up for. In the documentation I've recei ...

SmrutiM01
Level 1: Cadet

HiMy account name is set wrong in Telstra. I have been calling for help. I am not sure, how can you set the name incorrect being a communication service provider. Your customer care support on Telephone is awful. Tell me how to fix my name in the acc ...

quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

Dale4740
Level 1: Cadet

We have a Telstra CPE (V7610) as a router in a Domain network where we have a Domain Controller performing DHCP but we have found that if the Telstra CPE gets power cycled, the DHCP option always get enabled and it causes network issues until we log ...

Level 21: Augmented Mkrtich
Level 21: Augmented

Hello Everyone - Apart from the Search issues query window on the CrowdSupport Home page, the CrowdSupport forum also has a Wiki database of useful information that relates to all product and service categories that fall under each of the icon catego ...

tableland1103
Level 1: Cadet

Why does my account list my speed as reduced due to excess when i am only around halfway though my allowance 

I recently switch to NBN from my bigpond internet service. Prior to the switch my Telstra ID and primary email address was:   myname@bigpond.net.au However now my NBN is activated my account is now says: Telstra ID/login:   myname@bigpond.net.au      ...

wenyeepick
Level 1: Cadet

Hi I received a message on my phone from Telstra asking if I wanted to update to a new Smart modem as my current modem was old.It said that the offer was ending at the end if Feb 2021.I said yes. I got a message to say that the Smart modem had been o ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

Brett1988
Level 1: Cadet

Hi I was wondering when we will be able to get 5G in an office situation.  Would be great to have something super fast to use

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

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