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PM_Scammer
Level 1: Cadet

Msg received..."The delivery of 4 new incoming emails to your Inbox has been rejected.Use the secure portal below to recover the emails before they are permanently deleted from the server:"link follows to portal.bigpond.com with my username included. ...

Kraykray
Level 1: Cadet

I have tried to contact Telstra Customer Service on a number of occasions the last 6 months and I keep getting the online chat service.  Even after the chats and physically going into a Telstra store, no one will help or get back to you and sort out ...

Forwagy1
Level 1: Cadet

I followed supreme being's suggestion to reset my printer settings, which has worked. However I can't get the printer / modem to recognise each other using the Brother quick reference guide instructions of pressing the pair button on the Telstra mode ...

JCooper
Level 1: Cadet

Keep getting told to boost wifi, we struggle with bandwidth now, increasing load won’t help us.  I’m after one for main house, and one for granny flat? Don’t want a wifi booster, looking for a second NBN connection. Thanks is this possible at the sam ...

Linkoki
Level 1: Cadet

I have tried for so many months now to cancel service and receive refund. As there is no usage! But every piece of crap support online is getting me no where. App is not working for me as I have no account visible. 24/7 chat is a joke and they don't ...

ToastyRhombus
Level 1: Cadet

Hi, I manage several domains that send email to bigpond customers as part of our standard workflow. Emails such as invoices, estimates etc. All legitimate and solicited information. However, Bigpond keeps rejecting these messages as spam. The domains ...

CSUser549
Level 1: Cadet

I get emails to my iPhone but they don't come through to Desktop PC. I'm wireless connceted in front of PC yet I send an email..... comes through to iPhone but nothing to PC. Very frustrating - have a pdf Invoice to print as well as copy Banking deta ...

Elsker
Level 1: Cadet

I have had Telstra 4G mobile Broadband using a Nighthawk M2 for about 8 months, I am in a remote area and my only other access is via Skymuster satellite. I have to ue an external aerial to get a signal but with that I get 4 bars and the signal is ra ...

Vicki24
Level 1: Cadet

NBN

I have an appointment for next Tuesday to get the NBN connected. I received my smart modem this morning and I’m under the impression that I also need an NBX box. Is this the case

confused-im
Level 2: Rookie

How do I get my 100/40mbs fttc connection restored. I currently have 50/20. I don't need the 100 download but need the 40 upload.Ian

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

RaZz0R1980
Level 3: Gumshoe

**I'll preface this with saying I am a Citrix, Vmware and Microsoft SME - that means I do Netscalers and network routing and remote access and network load balancing!  So nbn hey - meant to be good right? We pay a fair bit for it too.  I recently mov ...

NTJ
Level 1: Cadet

Hi
I have an overhead NBN line to our house (I think it's the old copper type though).  I also have a powerline near it which I know i can't touch or should go near, but what about the NBN line?
Reason for asking is that I want to put a shed up near th ...

joshsmartrmail
Level 2: Rookie

Hi Telstra team, Our ESP's tracking links are being incorrectly blocked for malicious content. The domain being blocked is http://email.mail2.smartrmail.co/ Can you please review this asap. We have already clicked the Report this website as safe link ...

Mette
Level 1: Cadet

I have just discovered that emails dont delete from webmail when i delete from my computer.  Are there any settings i can do to make sure they do once i download to my computer as deletign 50 emails at a time is not going to work since i now have 110 ...

DeeToo
Level 1: Cadet

I have a 4G telstra wifi modem for when i travel away from home.  It had plenty of data and 2 weeks till expiry but it is showing no wifi service when switch it on.  I have tried all the troubleshooting (which is not really disigned to be for a prepa ...

ADDLEAF
Level 1: Cadet

Hi!   I have set up parental controls on my Telstra Smart modem to limit my son's access to wifi.  However, as it is pegged to his MAC, I found out that he can simply change his MAC and continue to enjoy the wifi without restrictions.  Is there anywa ...

Minniethemooch
Level 1: Cadet

Hi,We have had NBN FTTN for around 3 years and it has just gone from bad to worse. Initially we were surprised to find out we could only get 30 Mbps when our contract said 50 Mbps. Over the years the speed has decreased to about 20 Mbps. Over the las ...

Community Manager ashliem Community Manager
Community Manager

You can view the latest Arcadyan Firmware Updates here.   Have a question about the latest update? This is the place for discussion!   Post a reply to this thread below to get involved with the discussion or ask a question.

JimJ
Level 3: Gumshoe

The modem appeared to have dropped out several times during the night. I could not log in. Had to do a reset via reset button on back of modem. Have lost all saved contacts. I am using T-hub2 handsets paired to the modem.

georgieo
Level 2: Rookie

I have recently moved to NBN and had to cancel my old Static Ip Address and request a new one so I can log in my work. Three days later and still haven't got a new IP Address. Spoke to multiple people who don't have any idea or suggestions other than ...

Dandemon
Level 2: Rookie

On the Arcadyan LH1000 running the latest firmware at the time of posting (0.13.01r) I can't seem to get the wifi bandwidth to stick. I set the 2.4Ghz wifi to a 20 Mhz bandwidth (which should really be its default, frankly) and despite what I do, it ...

NBN9
Level 1: Cadet

I currently have HFC NBN premium speed 100:40 and included international calls (Australia Ultimate) for a total price of $99.00 per month and have had this for about 3 years. I received email today saying telstra are simplifying plans and will move m ...

Mr_Coolskin
Level 1: Cadet

Hey guys, We recently got the Telstra locator starter pack and subscription. We have put the wifi tag with our dog, when we are at home we are able to see her updated location. But when we leave the home wifi network, we are no longer able to see her ...

DS20000
Level 1: Cadet

Currently there is no option in modem settings to do so?

Linkoki
Level 1: Cadet

I have tried for so many months now to cancel service and receive refund. As there is no usage! But every piece of crap support online is getting me no where. App is not working for me as I have no account visible. 24/7 chat is a joke and they don't ...

RaZz0R1980
Level 3: Gumshoe

**I'll preface this with saying I am a Citrix, Vmware and Microsoft SME - that means I do Netscalers and network routing and remote access and network load balancing!  So nbn hey - meant to be good right? We pay a fair bit for it too.  I recently mov ...

McTechO
Level 1: Cadet

The same issue as this post: crowdsupport.telstra.com.au/t5/modems-hardware/5g-wifi-pro/td-p/905026 After a Firmware, the NIC Port stopped working! I had it working for a day, and then it stopped working! Now, as soon as you plug in the Network Cable ...

AAB
Level 3: Gumshoe

After years of reliable HFC cable i've had to swap to NBN. 5 months later this process is still happening. Telstra has been utterly uncontactable through any channel, due to being outsourced to the wha-hoo and blaming it all on Covid-19 (though other ...

Chuck71
Level 2: Rookie

Hi All, I use Salesforce a fair bit and I am unable to use the Salesforce.com Add-In that is in my Outlook 365 when I am on my home Telstra NBN. It works perfectly when I hotspot off my Telstra mobile but I would prefer to be able to use the home int ...

JRJ1
Level 1: Cadet

Last night I had ten read emails in my inbox.Tonight I have only three new unread emails in my inbox.I did not accidently delete them.Two of them were fairly recent important emails.

Chuck71
Level 2: Rookie

Hi All, Can someone please let me know how they mat have overcome an issue I am having. All my devices except my 2018 MacBook Pro are working fine with Telstra NBN. My MacBook will join the network and then load pages super slow. I have a Gen 2 Smart ...

BMPRO
Level 1: Cadet

Many customers (all of them on Telstra) have been complaining in the last several days they cannot access our website, https://teambmpro.com with "malicious content" and "this site can't provide a secure connection" errors.Suspecting the issue is wit ...

KatieBrown
Level 11: Detective

Hi there, I have to look into connecting two properties to NBN. My contract with Cable internet rang out last November. I have a Gen 1 modem which is about 27 months old. I would want a new Gen 2 modem plus the wifi boosters which do not need to be w ...

FredK
Level 3: Gumshoe

HiI have a Telstra Gen2 Technicolor modem, DJA0231.  Since about a week ago it doesn't broadcast 2.4Ghz anymore, only 5 Ghz. I have a few devices which only work with 2.4Ghz, and they can't connect anymore. I see some old threads saying similar issue ...

MJMillard-51050
Level 4: Private Eye

Telstra has assigned my Netgear Nighthawk M1/M2 routers IPv4 addresses 22.151.71.247 and 22.151.99.7 on several occasions. These IPv4 addresses are not owned by Telstra but by US DoD Network Information Center (DNIC). Whilst these are public IPv4 add ...

KonG
Level 2: Rookie

I keep getting calls and SMS's from Telstra to the effect of "NBN is live in your area, to keep your phone and internet working switch to NBN now" - something like that. Is Telstra decommissioning the Broadband Cable network? I am happy with it and d ...

Rez01
Level 1: Cadet

I have telstra NBN smart modem gen2. Everything is good except for the 5G wifi. The 5G wifi seems to disappear time to time. And the fixed devices like google home, fire tv keep getting disconnected from the 5G wifi even though they are right next to ...

RIC-T
Level 1: Cadet

I currently have Wireless NBN connection to my home and am using a Telstra GEN2 Model DJA0231 modem.  My GEN 2 modem replaced a Telstra supplied TG800vac modem which originally came when our Wireless NBN was connected in 2016.Rather than disposing of ...

BUNGAR
Level 1: Cadet

I have a F@st 5355TLS modem and i have added some devices under parental control.I have recently discovered that the devices i added have duplicated or tripled in the drop down list.Each time I go to parental control,in the drop down list i see the s ...

matjw1986
Level 2: Rookie

Why after 11 months of no problems would an NBN connection become unstable to the point where the internet is unusable due to constant disconnections? I’ve been told that in an attempt to rectify this Telstra will apply some sort of patch which shoul ...

G-Mac
Level 2: Rookie

So ive been trying to get my new place hooked up to the internet but my orders always seem to get cancelled without my knowledge.I've tried to contact Telstra but am not getting anywhere.has anyone else had this issue?

RobertB2
Level 1: Cadet

Hi there,I have noticed the ad for the new Telstra Modem which also has 4G backup.  How is this available for existing customers?  I still have my original Telstra Modem from when I connected to NBN some years ago.Thanks,Robert

Anthony65
Level 3: Gumshoe

Before attempting to connect to the internet confirm that your NBN connection has been provisioned. This this may take up to a week after you have received the NBN Connection Box. Refer to the Australian D-Link DSL-5300 user manual, revision 1.11 dat ...

Brentjl
Level 2: Rookie

I currently have bigpond cable and a landline. Years ago the landline failed and the TELSTRA technician simply connected our internal phone line to the coaxial cable at the junction box on the house. We have no copper line as it were running from the ...

Unwilling
Level 4: Private Eye

The 4GX Hotspot has two TS9 connectors for external antennas marked 1 and 2. Is one for external reception and one for internal transmission? If so, which is which, and where are the antennas available?

WFPL
Level 5: Eagle Eye

I have recently purchased a new HP laptop and when I turn it on after it has been off for a while (say overnight), my Telstra Technicolour TG797nV3 turns off. After a few minutes it turns back on and the laptop connects to the modem. All my other HP ...

Peter6
Level 2: Rookie

Why is it that since Arcadian Firmware Version 0.13.01r was installed on my LH1000 I can no longer get some internet sits is the firmware blocking or is it Telstra blocking the sites. the message I get back is12029 timed out. The sites I am trying to ...

prkprk
Level 1: Cadet

What does a solid Blue line on the FRONT of my Telstra installed NBN modem mean please? Most days the light is solid green & the internet is ok. But on the days when it is blue, it is slower & keeps cutting off. Does it indicate 4G backup is on? If s ...

SEQ-cable
Level 1: Cadet

I have Telstra cable and have been told I must switch to nbn. Cable connection runs from box outside through house to centrally located modem. We have a mesh network and 1 Ethernet port running from that location. 

NBN tech said he could not connect n ...

PM_Scammer
Level 1: Cadet

Msg received..."The delivery of 4 new incoming emails to your Inbox has been rejected.Use the secure portal below to recover the emails before they are permanently deleted from the server:"link follows to portal.bigpond.com with my username included. ...

Kraykray
Level 1: Cadet

I have tried to contact Telstra Customer Service on a number of occasions the last 6 months and I keep getting the online chat service.  Even after the chats and physically going into a Telstra store, no one will help or get back to you and sort out ...

shinks
Level 1: Cadet

I was given a MR2100 to setup for a client (usually I use tp-link mr6400 devices). Initially the device wouldn’t boot when the battery was removed and the device plugged into the USB power (as recommended by the sales person). I took it back to the T ...

Mr_Coolskin
Level 1: Cadet

Hey guys, We recently got the Telstra locator starter pack and subscription. We have put the wifi tag with our dog, when we are at home we are able to see her updated location. But when we leave the home wifi network, we are no longer able to see her ...

Jules0802
Level 1: Cadet

Cannot connect to internet and when it does it drops repeatedly. Tech Support and online messaging is useless and never replies. How does 1 get any help from Telstra???

Matthew957
Level 1: Cadet

Hi There,Telstra signed us up to a NBN plan yet was later to be told that the NBN would not be available for another 4 to 5 months. So in the meantime they expect us to use a mobile wifi hot spot which is 200GB and expires in 30 days time? Well I say ...

LA84
Level 1: Cadet

Hello everyone, i am trying to use parental controls i have tried using the parental blocking through the home dashboard apps but its not working and i have logged into my Telstra account but when i go to manage my account to set it up it reloads to ...

CMc7
Level 1: Cadet

I chatted with Telstra support to find the best option to hook up home internet. I let the consultant know that we don't have a phone line or phone point and he recommended the Core Internet deal that we signed up for. In the documentation I've recei ...

SmrutiM01
Level 1: Cadet

HiMy account name is set wrong in Telstra. I have been calling for help. I am not sure, how can you set the name incorrect being a communication service provider. Your customer care support on Telephone is awful. Tell me how to fix my name in the acc ...

quarklady
Level 2: Rookie

I'm finding it difficult to pay my bill each month as I'm an aged pensioner. I only use around 10% of the 500GB allowance in my Core Internet Plan, but I'm told this is the cheapest plan available with Telstra. I've noticed other carriers have less G ...

Dale4740
Level 1: Cadet

We have a Telstra CPE (V7610) as a router in a Domain network where we have a Domain Controller performing DHCP but we have found that if the Telstra CPE gets power cycled, the DHCP option always get enabled and it causes network issues until we log ...

Level 21: Augmented Mkrtich
Level 21: Augmented

Hello Everyone - Apart from the Search issues query window on the CrowdSupport Home page, the CrowdSupport forum also has a Wiki database of useful information that relates to all product and service categories that fall under each of the icon catego ...

tableland1103
Level 1: Cadet

Why does my account list my speed as reduced due to excess when i am only around halfway though my allowance 

I recently switch to NBN from my bigpond internet service. Prior to the switch my Telstra ID and primary email address was:   myname@bigpond.net.au However now my NBN is activated my account is now says: Telstra ID/login:   myname@bigpond.net.au      ...

wenyeepick
Level 1: Cadet

Hi I received a message on my phone from Telstra asking if I wanted to update to a new Smart modem as my current modem was old.It said that the offer was ending at the end if Feb 2021.I said yes. I got a message to say that the Smart modem had been o ...

WFHman
Level 1: Cadet

Are 3 free data top ups per year still offered on the Core Internet plan with 500GB limit? When I attempt to “manage my service” in the app it says for free data top ups “please contact the owner of the service”. I am the owner of the service and I a ...

kerrylg
Level 1: Cadet

I submitted a move order but it has been completed.  Telstra rang and said their was an NBN Co resource issue with HFC NBN connections at my new address but said they would call back in 3 days to let me know if they could re-establish the old ADSL co ...

Will1978
Level 1: Cadet

I have NBN with Optus and I am moving across to Telstra to get higher speeds. I submitted my order on the 8 Feb and they supplied a delivery date of 11 Feb. I realise Covid-19 apparently slows things down but should I be waiting 11 days+ (22 Feb will ...

gabrielleiris
Level 1: Cadet

I am moving to a new place and wanting to know if I can get nbn broadband and what is available.I am currently with dodo but want to change back to telstra.can someone please call me on 0400952705 so I can discuss what is available etckind regardsGab ...

KathleenH
Level 1: Cadet

How do I get a replacement nbn black box? 

Brett1988
Level 1: Cadet

Hi I was wondering when we will be able to get 5G in an office situation.  Would be great to have something super fast to use

MozzieB
Level 1: Cadet

I have signed up for NBN connection. A technician has been once to the property to check the connection availability. I have not received my modem yet. When I Track my Order it shows the technician times, and expected ate for connection but does not ...

Coral5
Level 1: Cadet

I have no phone or internet in my business since 4 February 2021 and the modem is in a metal exchange box attached to the ceiling,  Have tried many many times to plug and unplug etc. while up a step ladder and have asked for a Telstra technician to c ...

Aus2021
Level 1: Cadet

I am waiting for over a month for nbn after moving house. telstra sent 2 technicians who said they were not qualified to deal with the issue. Then they discontinued my service without informing me. Now they have sent a bill charging 134$ for my modem ...

Ron67
Level 1: Cadet

I just got a subscription to the Fon network through Telstra while I wait out the HFC shortage. Anyway I've only had it for 2 days and it has already stopped working, the network no long shows a login page when I connect making impossible to join.I h ...

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