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How do I check the balance of my Pre-Paid service?

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Community Manager

How do I check the balance of my Pre-Paid service?

 

On your smartphone or tablet:

  1. Open the My Telstra App
  2. Select the 'Services' tab and select your Pre-Paid service.
  3. You’ll see your balance on the ‘Service summary’ screen.

On your mobile’s browser:

  1. Turn off Wi-Fi on your device
  2. Type m.telstra.com into your browser
  3. You’ll see your balance on the first screen under ‘Included bonuses & packs’.

On your desktop:

  1. Sign in to My Account using your Telstra ID
  2. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
  3. Locate the Pre-Paid service you want to check the balance of
  4. The balance remaining will show next to your Pre-Paid service
  5. For a more detailed view select Balance remaining.

 

How do I check my usage history?

 

On your smartphone or tablet:

  1. Open the My Telstra App
  2. Select the 'Services' tab and locate your Pre-Paid service.
  3. You’ll see your usage balance right there and can tap it for more detail.

On your mobile browser:

  1. Type m.telstra.com into your browser
  2. Scroll down and select ‘Usage history’ under the ‘Check balance details’ button.

On your desktop:

  1. Sign in to My Account
  2. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
  3. Locate the service that you need the usage history for, select Usage
  4. The last 30 days usage will be displayed and you can Download your usage for any of the last 5 months.

 

Good to know:

  • Charges for data, calls and messages may take up to 48 hours to be deducted.
  • The tax statements you can download are receipts, not tax invoices - but you can still use them in place of a tax invoice if you follow Australian Taxation Office guidelines.
  • Tax statements are only available after you've used your Pre-Paid credit for that month. This is because of the way GST is applied.

 

Want more information?

How do I print off a Pre-Paid tax invoice?

How can I manage my account online?

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